Leave a Review Bose
Worse app ever
Seriously, this app is completely useless! It is absolutely not user friendly at all. Unfortunately, you spend good money on the soundbar and speakers only to get a worthless app that you have no choice but to use. If there was another way to use the soundbar and speakers, I assure you that I would! Their customer service is even worse than this app! I’ve been a Bose consumer for more than 25 years, but after my experience with this pathetic app and their dismal customer service, I’ll spen my money elsewhere and I highly suggest you do as well. If you haven’t opened your new speaker system and you’re reading this review, save yourself a LOT of problems and headaches and just return it back to the store. Bose will NOT help you with any issues you have and you’ll NEVER find anything referenced online in this app to fix ANY issues. Run away from this app and Bose in general. That’s saying a lot coming from a die hard Bose consumer of more than 25 years. I’m returning my soundbar and speakers as soon as I can!Show lessAddictedtoSol
Awful Control (or lack thereof)
I’ve tried using this app with my Bose 700 headphones and I feel like I lose complete control every time I open the app. It’s very glitchy and can’t decide if it’s connected to my headphones or not. The worst part though is that it will change the amount of noise cancellation applied to my headphones randomly!! I’ll open the app while listening to music and it’ll interrupt my music and change what level of noise cancellation my headphones go to without warning, it’s awful. I have to turn of noise cancellation completely in order for it to not do that which pretty much defeats the purpose of the headphones in the first place. There are a few other flaws that I find annoying but nothing as bad as changing the settings of my headphones with no warning and without permission. Love the headphones and love Bose, but please develop a better app that will enhance the products rather than making them frustrating and almost impossible to fully enjoy.Show lessjujuxjules
Getting Worse
Everything started out fine about a year ago, my Bose 700 headphones were working fine with no issues. But then came the November 2020 update. It promised better battery, my battery is lucky to charge at all and/or go above 1 hour. It promised a resolve for the red/white internal fault light, every morning when I wake up, I go to my headphones and that’s what I see. I’ve attempted a reset multiple times but of course that did nothing. I check the firmware, it’s up to date. I check the app, it’s up to date. I check my phone, it’s up to date. So what’s the problem. I understand if anything else breaks in the headphones but come on, charging is something so simple that you had to over complicate. So I contact Bose support and tell them what’s happening and told them that I attempted a reset multiple times, but for some reason that’s the first thing they told me to do. Bose, I bought these headphones when they were $400. For that much money, I would at least expect good service. Do better because without customers, companies don’t exist and/or die.Show lessMae913
Good app
Using app with Bose 450 home speaker. App setup was lengthy but fairly worth it because it consolidates multiple streaming services and assistants into one, meaning you have to link your accounts from those services to this app. I struggled to get Google Assistant to register but after many apparent dead ends in the setup, finally got it to work. The end result is my speaker works great and everything is in one app. It also uses WiFi rather than just Bluetooth meaning I don’t have every text and phone call also going from my iPhone to the speaker and the speaker is not dependent on my phone being present to work.
I do wish the Bose app would allow you to fast forward in a track. It seems you can only advance fully to the next track.Show lessMugglePhat
I don’t even know where to begin
The frustrations involved with using the 700 headset and this app it is saddled with are so numerous and multifarious that I don’t even know where to begin. The audio problems I realized were caused by having my headset connected to a mobile device and my MacBook at the same time. The insistence on connecting to multiple devices at once every time I turn on the headphones, leading me to alleviate the previously stated problem by manually turning off the bluetooth on my iPad before switching to my Mac. The fact that Bose can’t even be bothered to make a landscape view for this app, which on an iPad with a keyboard case is the orientation I’m using 99% of the time. Seriously, add a landscape view man...
I can’t even connect these headphones to my Windows PC... The experience of using these headphones has been so marred by the need of this app that I will probably never purchase another Bose product in my life. Turn it around or you’ve lost a customer.Show lessMaximus Quaestor
Works but frustrating
I have the Bose NC 700 headphones. This app is ok but there are some bugs that are consistently annoying that make this app frustrating to use.
- Recently app has been noticing that my headphones are connected even less frequently.
- Settings are not persistent. I want to set wake word for Alexa to default to false, and have the shortcut (long press on tap pad) report battery life to me. On a reboot these settings are lost, wakeword turns on, the shortcut defaults to toggle it.
Other suggested improvements (this may be specific to NC700s not the app):
- Allow a shortcut to force swap the “streaming device” so I don’t have to interact with the app or try to do weird things with my media players to get my headphones to switch from playing on my phone to my laptop
- Allow a shortcut to disconnect the secondary device. This would help so if my headphones are hooked up to my tv and I want them to connect to my laptop I can hit connect on laptop rather than touching app.
Complaints before most recent update, mostly fixed after update:
- App frequently can’t find headphones when they’re connected over BT. Solution is to close app from multitask pane and re-open. This takes about 10 seconds and I have to do it frequently.
- BT connections take a long time to load adding to this wait time. When I want to switch connected BT devices or simply switch which one is streaming I don’t want to have to wait 30 seconds every time.Show lesspherbphoebeson
Just a tad bit disappointing. 😕
My family has been been using Bose products since the 80’s, so it was only natural of me to upgrade to the NC 700 at some point... which I did. I was super excited to get these and download the music app to really experience what these thing are all about. It worked well for 12 days until one day out of nowhere my headphones where logged out for no reason at all, and I can’t to connect them back with the app again. Whenever I try to connect it the tells me “product authentication failed”. I’ve gone to the Bose website to see if I can find any way to fix this issue. I’ve tried many of the different things that were suggested to troubleshoot the issue and they have ALL failed. I’m not sure what has happened, but I am slightly disappointed. I see that others are experiencing this too. People spend a decent amount for Bose products to say the least, and for them to experience this...whatever it is... is kind of sad. It is an issue, but it’s nothing that can’t be fixed.Show lessSome dude that has an iPod
Terrible app, shouldn’t have to sign in to control hardware
The fact that one has to create an account on the poorly designed (probably poorly secured) Bose website is enough to merit this one star review. However, Bose insists on doubling down and design it so the app frequently drops the authentication, requiring you to often re enter your account details, which on its own deserves a 1 star rating.
The thing that really seals the deal (and again, is a 1 star rating on its own) is how you need to enter this account information (and by extension be connected to the Internet) to access the software controls for your Bose hardware. Even the chintziest of off brand Bluetooth devices don’t sink to that level of stupidity.
Can’t wait for Apple’s over ear noise cancelling headphone to hit the market so I can ditch Bose’s pathetic dumpster fire of poor hardware and software design.Show lessSir Reptitious
Accessibility!
I have purchased the Bose 700 surround sound bar and the rest of the components that go with it! I even bought other Bose smart speakers. Oh LOL I spent about $3500. Which I regret 100%! As I am blind there are no accessibility features in the Bose apps for those who are blind or visually impaired! We do not have 100% control all over its features only thing that I can do in the my Bose app. Just press play/pause. Other than that I think those that we can’t comprehend to use all the features that the side of people do!! Both have other apps with no accessibility Milton to want to work with voiceover on the Apple Pay products! A app that is poorly designed is a bad app! Bose should take those who have disabilities in mind as well as the sided! I do not recommend this for anyone who is blind or visually impaired or is hardware as well. As you need the apps do you realize all the features! It was difficult setting it up with the app. And did not get a choice if I want to set up Google or Alexa! And please forgive me if there are any incorrect misspelled words or sentences. The iPhones AutoCorrect thinks it knows best.Show lessdaredevil0551
Suggestions to developer
A few suggestions to make the app and hardware better.
1. I would like the option to turn off the power-on and power-off chimes. Plus the chimes when it disconnects or connects to Bluetooth devices. If anything, the ability to moderate that decibel level would be helpful. I think the chimes are too loud.
2. In my settings I turned off “background app refresh” for the Bose Music app. I notice when I launch the application it doesn’t connect to the headphones. I need to “swipe up” and completely close the Bose Music app, then re-launch and the headphones will be connected to the app. Sometimes I need to power cycle the headphones too. -I wish the connection between headphones and application were more immediate-
3. Serious bug with changing the noise canceling settings in the app. It won’t let me set the pre-sets appropriately. I would like my noise canceling favorite-presets to be 0,10,0 or 10,0,10. It won’t let me do this pattern. Please fix.
4. I would like to charge the headphones and still use them. Currently the headphones cannot be used while charging.
5. Idea: I have a computer with a usbC port. I would like the option to connect the headphones to the computer via usb-C (male-male cable) so to charge, send audio and even send voice data. This could make them a wonderful business headset. Teams, Skype, Zoom etc.
5. Auto pause music when you take the headphones off.Show lesschad1289
