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Connectivity problems
Update to my review. Latest app update and firmware update have made connectivity a lot better and the sound issue has been met by adding an equalizer to the app. Those are an improvement, I hope to see in the future a app that can connect to all the soundbars and the Bluetooth speakers and also that setting the noice cancelation to zero will disable the mic so that the wind does not disturb the audio when I’m outside . For some reason the headphones always forget my settings to have NC off
I am updating my stars from 1 star to 3
It takes this app forever to find my qc 700 headphones. I have to force close it and try again and again. Bose you have lost my respect and this was my last Bose product in this life time. You used to be cutting edge and Therefore all my devices are Bose but now you are sloppy, releasing crappy software and second class devices. You don’t respond to your customers concerns and wishes.
Why do I have to use 1 app for my headphones 1 for my soundbar and another one for my portable speaker.Show lessLeo_Magg
Once I finally got connected
It’s great! Omg I thought I would never get it to complete setup and recognize the Bose Home 300. I think it was a cord issue...the main power cord. I moved it around a bit and all of a sudden the Bose app is telling me to finalize setup! I finally saw a new screen with all kinds of options! My Alexa music is connected and I can just say “Alexa” and the Bose speaker does what I say.
Now if you want to set presets while playing music from Alexa (not sure about other services) you can’t just tap “Set preset” in the app. You have to actually start your music from the app, not speaking telling Alexa to play whatever. But FIRST you have to tap the speaker image in the lower right corner, then select your Bose speaker, go to the music you want to play and you’ll see a “Set Preset” button...go from there. Maybe if it’s bluetoothed, like to play through Apple Music...then you could just press and hold to preset? Haven’t tried that yet. I’m afraid I might mess up the setup I finally completed if I switch to Bluetooth. I see in the latest update that you can now log in through your Apple ID...I haven’t seen that yet or how to change it rather and my app is up to date: 3.3.4. Hm....
I’m just so happy to have it set up and be able to play music and adjust the sound through the app while I’m outside!Show lessRachelK2012
Requires App Restart to Connet
The app will not recognize and connect to my NC 700 headphones unless I close the app and relaunch it each time I use the headphones. This failure to connect is with the headphones already connected via Bluetooth to my iPhone 11. It ends up being a minor inconvenience but should have been corrected by now. I have tried forgetting and reconnecting the headphones and factory reset the headphones but the issue remains.
Once the app is connected it works as intended. It is very basic when used for headphones but offers no EQ: one size is supposed to fit all music genres, recordings, and personal tastes.
I use it primarily to switch the connected devices, and it does that very well once the app connects. It allows me to toggle connection between two phones and a computer, shutting off connection to my personal phone at work, and my work phone once at home.Show lesspmd0325
Great App but you made a few mistakes
I am an electronics engineer and after fixing several issues with the Soundbar 700 offered my experience for free in further design and development to team personal but was ignored. Now you have released a new version of the app but unfortunately you can no longer add any new gaming consoles because all of the drop down menus are cut and paste from the cable subscriber/provider list. You won't find Sony, Playstation, Xbox, etc listed. I did design, research and testing for a living and for a company like Bose to not vet the app software properly for products I paid @ $2,000 +, then I have to fix my own issues with the non functional arc port is completely unacceptable. I have all the details and documentation of my flow chart troubleshooting steps and notes. Your rep is aware of this along with the email chain of communication. Being ignored when someone is clearly more qualified than any of your support technicians is not very responsible to your customer base or respectful to me. How many people are still having issues that I could have helped? I even offered to help with any product evaluation, to find the flaws because that's what I was paid to do.Show lessMorsel727
Apple Music And Accessibility Support?
I've always been a huge fan of Bose products, their sound is unparalleled, so I was excited to try out the Bose Home Speaker 300. I have yet to receive the product, but am already having some issues with the app itself. First of all, there is absolutely no Apple Music support within the app itself, which is unfortunate as this is a deal breaker for me. I wanted to use this in conjunction with some homepods in other rooms, and the only way to play my Apple Music currently is through Airplay, which I don't understand, as it seems like Apple Music should be an easy enough service to add to the list of available services.
More worrisome than this, however is the usability of the app for Voiceover users. I'm blind, and rely ONLY on my screenreader, yet my fiancée, who has partial vision had to scroll through the list of available music services and click on them for me, due to some unlabeled buttons and Voiceover not reading things correctly. I'd like to see these issues properly addressed before fully endorsing this app and product.Show lessAmyceline1820
BOSE SOUND NOT THE SAME AFTER LAST UPDATE
Be warned Bose will modify the sound of your speakers to save face WITHOUT YOUR CONSENT WITH FORCED UPDATES THAT YOU CANNOT TURN OFF. (Read on). Got my speakers a few months ago and loved them the bass was deep and low and most times I never had to raise the setting in the app past 60. Fast forward a few weeks ago when after an update noticed a difference in the sound from my speakers. Little did I know at the time that there was a known bug in this app that causes your speakers to play at rediculouslly loud volumes when attempting to change the volume level using your iPhone. This bug however only affected iPhones running iOS 13. To correct this Bose last update lowered the output & bass volume of ALL THERE SPEAKERS across all IOS versions thus crippling there speakers overall sound quality. There should be a class action lawsuit for this type of bait and switch. Instead of fixing the issues the Morons crippled there whole product line. BUY THIS BAIT & SWITCH GARBAGE AT YOUR OWN RISK. My speakers now sound like a cheap pair of no name brand. REALLY FURIOUS RIGHT NOW!!!!!Show lessKev6677
Multiple problems with App & NC 700 Head Phones!
This is only my second day (first full day) trying to use my new NC 700 head phones I bought last night, and already I’m reconsidering this purchase. Here’s why:
1. ditto on mattgraf58’s and other reviews. App doesn’t rotate for iPad’s orientation. Like him I typically use iPad in horizontal view. Very annoying!
2. Instructions for my Bose NC700 Head Phones to pause devices on the app so you can switch between connected devices does not work. Pause button doesn’t respond. I have to completely disconnect and reconnect devices to switch.
3. Connecting to devices takes way too long and must try multiple attempts to connect to the app. When NC700s are connected to my phone the App doesn’t recognize it is.
4. When hitting conversation button on NC700s it only mutes it for a few seconds and then comes back on. Adjusting volume on app doesn’t work either. Had to just take head phones off which defeats the purpose.
I’ve always been a big fan and customer of Bose, but this app and the 700HPs needs work. I would have thought Bose would have fixed these issues before releasing these. I have 30 days to return, so I will give these a good test before returning, but if it’s this difficult just to use the head phones I will probably be returning these for the Sony WH-1000XM3s. Will update review later.Show lessP51ace
Absolute trash.
It’s impossible for me to consistently use this app to control my new NC 700’s. Also, it’s unfortunate, because it’s the ONLY way I can tell my headphones which device to connect to (I often have 3+ in my area). This was way easier when I simply could use the switch on my old QC35II’s to tell it which device to connect to. But that’s not all; it’s buggy. It just doesn’t connect. I setup a device, launch the app another day and the app fails to show all the devices, then it shows some of the devices, then all. Trying to connect to a device results in errors like “Failed to connect to headphones” even though they’re clearly connected.
WORST OF ALL: You have to LOG IN to an app (which routinely fails to remember your session) in order to control your $400 headphones. Seriously, Bose???Show lessenigmamonkey
Great Speak but Horrible App
I’m impressed by the wonderful sound this little speak reproduces, especially compared to the two (2) Sound Touch systems I’ve own for a couple of years.
The iOS App for the Bose Home Speaker 500 is horrible, especially compared to the Sound Touch App!
I cannot find the Internet international stations I have as preset stations on my Sound Touch 30. I cannot turn off the system either from the App or the device (no on and off physical button)!
I was using the Bluetooth fiction to play music from my iPhone X. The songs kept breaking up, the volume varying on its own, and I got annoyed so I stopped using the 500.
I found the “equalizer” (for the bass and treble) during the initial set up (I fumbled through it), but could no longer find it.
Alexa was easy to set up — but Echo Show is far superior for Alexa usage. Clearly, the sound of Bose 500 beats even the new Echo Show 2.0 by miles.
However, I’m returning this Bose 500; the App is not ready for prime time. And maybe the Bluetooth receiver and chip are defective on the unit I bought.
Bose should try to incorporate the best features of the Sound Touch App into the app for the Bose Home Speaker 500, which looks gorgeous and produces wonderful sounds, but . . . .Show lessLovesCNET2
