Poor customer support
So l contacted customer support because when l went to the pump and put my phone number in it stated l needed to finish my profile. Ok l thought l did so l doubled checked everything when l got home. Everything was completed. I contacted customer support and they even replied and said everything was completed and to make sure l was putting in the right phone number. Well l went again for gas and put my number in and again it said l needed to finish my profile. So when l got home l looked over my profile again and realized messed up and put two wrong numbers on my phone number. So l contacted customer support and told them l found the problem and it was my fault. I asked if they could fix it for me since l couldn’t go back into my profile and fix it ( once you input info, THAT’S IT! It’s locked in). After a few days l got an email asking me for the wrong number and the correct number. I replied with both and haven’t heard from them since nor have they fixed my number on my profile! Not worth the headache to kepp the app.
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Murphy experience
The last few times I have been to fill my truck and or purchase anything , somehow I found the clerks a bit upset on something , meaning that whatever the previous customer did has made the clerk upset , and unfortunately that particular day that I was purchasing gas and ice cream 🍦 from the machine , on that day the clerk was having a bad day . I was told to not to make a mess before approaching the yogurt/ice cream machine , I said okay no po ; then at the time of payment I asked the clerk to show me screen where I can input my cell number so I can get the points , he said that screen was not available , ok . Then I was told to hurry up because he needed to take his lunch or so break . Then ever since 7 months I don’t go to that particular gas station on Lake Park , Florida . To bad ‘cause I will lose my points , but then , I do not hurry up my customer (s) at my work . Good day everyone . Thanks .
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Using Rewards Points
The rewards points are a nice bonus for drivers. I appreciate the discount.
However, there is a downside to the 20 gallon threshold. Many of the vehicles on the road today will not hold 20 gallons if nearly dry. Further, fuel pumps are commonly located in the fuel tank. Fuel surrounding the pump keeps it cool and should be refilled when the level reaches 1/4 of tank capacity to prevent premature failure and expensive repairs. Rewards are available for discounts for a maximum of 20 gallons of fuel. If the vehicle holds less than 20 gallons the balance of points is lost, denying the customer of the full earned benefit of the program. One option would be to allow the use of points for smaller quantities of fuel. Another option would be to allow unused points to carry over toward future purchases. Other options may be useful as well. Some modifications to the system would be more fair to consumers who earn the rewards.
The views expressed here are my opinion and worth what you paid. Personally, I try to fill my vehicle and my wife’s vehicle at the same time so that I am able to get full benefit of my points and neither one falls below the 1/4 tank refill point.
However, there is a downside to the 20 gallon threshold. Many of the vehicles on the road today will not hold 20 gallons if nearly dry. Further, fuel pumps are commonly located in the fuel tank. Fuel surrounding the pump keeps it cool and should be refilled when the level reaches 1/4 of tank capacity to prevent premature failure and expensive repairs. Rewards are available for discounts for a maximum of 20 gallons of fuel. If the vehicle holds less than 20 gallons the balance of points is lost, denying the customer of the full earned benefit of the program. One option would be to allow the use of points for smaller quantities of fuel. Another option would be to allow unused points to carry over toward future purchases. Other options may be useful as well. Some modifications to the system would be more fair to consumers who earn the rewards.
The views expressed here are my opinion and worth what you paid. Personally, I try to fill my vehicle and my wife’s vehicle at the same time so that I am able to get full benefit of my points and neither one falls below the 1/4 tank refill point.
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