Leave a Review Mercedes
Suggestions
I love having a connected vehicle but I have a few suggestions on this one. I wish the vehicle departure had a fast five minute option. I’m often about to leave (in a store, visiting with someone, etc) and have to schedule departure for the current time + 5 minutes instead of a quick Leave in 5 minutes option. Secondly, I wish vehicle GPS tracking was independent for each key or ID. I was getting my partner and gift and he looked to see when I would be home and saw my location and learned of his gift early. I would think this is also a potential issue in many other scenarios and generally privacy for each independent driver. It should at a minimum notify the driver when the other user checks vehicle location. Appreciate if you can make these modifications to improve driver experience. Great job otherwise!Show lessTifftastiq
Works much better but still room for improvement
Fortunately Mercedes has improved this app to the point where it actually works on a consistent basis, which hadn’t been the case previously (it would only work maybe 25% of the time). However as others have noted, it would be so much better if it could also keep the heated seats and steering well on, but given that even when you leave it on when you shut the car off, you have to turn those back on, this would require further adjustments to the way the vehicle operates. Also since it only runs for 10 minutes before shutting off, why does one have to have at least 1/4 tank of gas? Also why does it need to shut off when you unlock the car??Show lessRaver27
Leading the way
Thank you for a first class automobile and an application to accompany one of the finest cars produced. The application is excellent and adds absolute value to your business model. It makes it difficult to look at any other company. Many other manufacturers are attempting to monetize their apps and sell them at a monthly fee I appreciate that you provide this service with the vehicle it adds additional value and will be bringing me back again.Show lessDoc Scarbrough
It works but needs improvement
First off the app works as it should - unlocks/ locks and starts, location etc. my biggest issue is that it is so limited in what I can do for the things I want to use it for. i.e. remote start- why can’t I view and adjust the temperature in the car? I think it’s based on my last settings used but if I have it turned off when I stop the car the remote start doesn’t turn it on to warm up or cool down. Why is it that when I do get in the car it turns off when I unlock my doors? I also find it strange that when I manually turn on my heat my A/C always turns on too but that’s not an app issue. Furthermore, why can’t my warming/ cooling seats turn on with the app? My wife has a Chevy travers where her seats, steering wheel and heat all turn on with remote start and actually warm up the car or cool it down depending on outside temp.
Mercedes has such advanced technology I’m just surprised this app is so limited on actual functionality.Show less_thejeffrey_
App would cause me not to purchase car again
This is my fourth Mercedes and this App has literally caused me to never want to purchase another. With features like not allowing remote start unless all windows are up and the fuel is above 1/4 tank and being unable to start the car more than twice without having to go outside and turn the car off and back on, oh yeah, there is more too, I would never purchase another Mercedes. Another feature that is absolutely crazy is the inability to leave the car running and lock the doors. Those of us that are pet owners, this is cause not to purchase a vehicle. Super disappointed and had I known these things before I purchased the extremely disappointing car, I would not have.Show lessKy newsreader
VERY INCONVENIENT NAVIGATION PROCESS. TOO MANY CLICKS ARE REQUIRED.
I used to be able to lookup a location on google maps then click share and select Mercedes Me Connect app and it will eventually send the address to my vehicle. Unfortunately, this feature got lost. Now I have to go to google maps then scroll to the address and manually copy the address then go open Mercedes Me Connect app and go to location section and manually paste the address there. It takes like 8 clicks to accomplish the whole process. VERY INCONVENIENT NAVIGATION PROCESS. TOO MANY CLICKS ARE REQUIRED.
Additionally, there is still no option to remote start seat heating which defeats the whole purpose of remotely starting the car. Remote starting the car only doesn’t do anything to internal temperature even if I leave the AC on warmest setting.Show lessSaed Alnaimat
Good basic information
Takes a little effort to figure out the log in. otherwise all good information abt the car. particular like the how there is a library link direct to tube tube videos specifically for you make and model. one thing i’m not a fan abt is how the car doesn’t have it own navigation system, has to link to your phone. i’m a iphone e using but what if my mom or dad who doesn’t hv an iphone took the car?Show lessmoke murphy
App is great but can have a few improvements.
Overall I enjoy the app. It’s very responsive and the best thing about it is that it lets you remote start the vehicle without extra payment like some other automakers do. DO NOT GIVE INTO THIS MERCEDES-BENZ!
The other day my vehicle was parked outside and at 2:25am my phone went off that my vehicle sustained a “severe collision.” Of course I ran outside and was able to catch the drunk driver who hit my car. The damage was done but at least I was able to get a license plate before the driver took off.
As far as improvements, the UI of the app is a bit cumbersome and should be customizable with shortcuts. I shouldn’t have to tap 3-4 times just to remote start my car or check the location of the vehicle if needed. Also, it would be a huge plus if the car was also able to communicate not only via Wi-Fi with the phone but also via Bluetooth. This would allow for much faster operation when near the car. Sometimes the functions can take a long time if the Wi-Fi is slow.Show lesskgariba
Avoid buying a car with this auto start
Update: 1 year later. Today it wouldn’t start because it’s sensing the doors are not locked even though they are. Yesterday, same thing. Day before that, it could not connect with the car. It did work two days in a row last week though.
My Mercedes only remote starts about 1 out of 5 times I try. I live in Alaska, so that’s everyday all winter long. Before buying my 2021 Mercedes I drove a Honda with an aftermarket Viper auto start from 2007 on it that never failed. In fact, it still works flawlessly. I can’t believe I have to get into a cold car nearly every day. This is unbelievable. I’m so angry I paid for this.Show lessLovemyelement
Remote lock and unlock feature. Remote start feature
I am angry that these two features will soon require a purchase to continue their use. These should be a standArd feature for all vehicles for who owner’s purchased advanced options when buying vehicles. Having to nickel and dime owners after the fact with piecemeal continued paying for these features are an insult to Mercedes reputation of advanced safety and technological advancement. This will influence my future purchase choices when considering a new vehicle. Loyalty is not something you want to play around with on the current economic environment.Show lessowner cosumer
