Leave a Review Mercedes
A great tip from a great customer at Mercedes-Benz
I have two very expensive Mercedes Benz top of the line on the old update I was able to have my car on and unlock unlock the car from the app Mercedes me connect and now on the new update if my car is on and I step outside and I want to lock the car it won’t let me they should put it back to what it was before it was very good The new update looks good I am not gonna lie but that feature should be added again where you can unlock and lock your car when the engine is running and you have to run into a store instead of only being able to unlock and lock your vehicle only when the engine is off I don’t mean to give you guys a one star but I’m only doing it to get your guys attention but I would love for the head guy in charge to change this as I’m sure other people who use that App noticed the changeShow lessshaboni
Billion dollar company with worst tech billy doesn’t add up
How do you have such a horrible app ... it’s been known for years mercedes app is horrible... yet two years later it’s still as bad if not worse bc now I can’t even open my app to use it. Had better service wit a car that cost half the price.
Update - still ridiculously low quality app. I updated it a few days ago and now I can’t even use it at all. It’s just the logo and nothing else on the screen. Removed and downloaded it at least ten times since and still not working at all. Spent hours on phone the other day w customer service who still couldn’t get it to work. You should be refunding those for it not working properly. I bought this car to use it with remote start which won’t work now. I can gladly go back to another name to have higher quality products and services.Show lesslisisalusa
Just Works
I don’t know why many people are having issues. The app works great for me. It’s been working great before and after recent updates and I’ve been using this app for over a year. I actually love the new user interface. You get more information compared to previous one. I believe most people don’t like it because they don’t want to adjust to the new interface... people hate change. If the app is not working as expected, contact Mercedes Benz support. They can help you troubleshoot. If remote functions aren’t working, chances are you have a poor connection or they’re experiencing issues with their servers. At times, you won’t even see the changes they make on the server side or backend but from the new updates I’ve seen improved performance. So stop whining and contact support if you’re having issues. The app just works and it got better!! Great work devs and ux/ui team!!Show lessbin4ry
Downgraded app
Just upgraded my GLS and was told to download this new app (vs. Mercedes Me). App is a facelift but left out a lot of useful functionalities. “Siri Shortcuts” are gone. Vehicle Manual is gone.
It’s buggy, not something I expect from companies like Mercedes. Not sure if the testing was done at all. I keep getting false alarms of car being unlocked randomly. My TPMS only reads from 3 out of 4 tires at any given time. Locking/unlocking works 6 out of 10 times only. Remote start works 7 out of 10 times. If car is parked in Garage, forget about using any functions of the app, the car is “unreachable” (which wasn’t the case with the older app I used with 2018 GLS). Send to car function works only 50% times.
Hoping you guys are working to fix issues.Show lesspathikjayani
Absolutely disgraceful
Mercedes should be ashamed of themselves I’ve had the car almost two years and the app has not worked well at all. It worked intermittently for the first year then just kept telling me that my doors are unlocked and engine is running. Spent an entire year on the phone with the “support” constantly being told it’s escalated to Germany no answer no solution nothing. Finally got in contact with an amazing gentleman named David at Mercedes me support (he works nights 8pm-8am incase anyone wants to call for help) it took him few weeks but he was the o oh person in the entire corporation that kept his word and followed through. He made arrangements to bring the car in for service to update the computer. Well that was two months ago and it worked it was fixed but guess what it’s now back to not working.
Mercedes should actually fix this horrible App It’s garbageShow lessEreeka69
Not impressed and lacks reliable and consistent service
How is it that Mercedes hasn’t developed a stellar app for US customers? It’s snowing here, and I can’t use the app because of an update and the update won’t update!!!
This is ludicrous! Given the brand name, this app should be superb and fully functional. Why doesn’t the American version have the offerings of the German version ? Their app allows you to do so much more and I’m sure is a helluva lot better.
GET IT TOGETHER! Your customers deserve better!Show lessBBOYMLS3
Shockingly bad app- buggy and badly programmed
We picked up a brand new GLA yesterday and have been trying to get this app set up correctly ever since- a horrible, frustrating experience. It’s a good thing Mercedes is better at making cars than programming apps and websites. A few examples:
-“Address Line 2” is REQUIRED in your profile. Most people don’t have an “address line 2”.
-Cryptic error messages- what is a “CIAM” error? I don’t know, and the app doesn’t explain.
-On the website, a “Landline Phone Number” is REQUIRED. Why?
- Cannot update password on the app; need to go to the website. Go through all the steps to get “An internal error has occurred”. Multiple calls to Mercedes did not resolve this.
- I asked agent to totally delete my account so I could just start all over again. “Sorry, we can’t do this”.
No end in sight and starting to wish we’d bought the BMW instead.Show lessjbavi
Quick call to support, problems are fixed
I was surprised to find the app had auto updated the other day, leaving me in an odd situation: the new version doesn’t have settings for Valet Protect, but it was on when the app updated. It was stuck on with no way to turn it off. Every time I drove the car, I would get endless notifications.
A quick call to their support line (found in-app) got me all sorted out. It turns out deep in the menus there’s a way to disable the function on the car until a new version of the app comes out.
I really appreciate there was a phone number I could call to get help.Show lessGreg M 📷
Love the new look but...
I love the new look and feel of the new app. It controls many aspects that I had no control over in the previous build. I can’t wait to see the new apps that you have planned for my vehicle.
Now the one thing missing that I recently found myself using in the previous app... Roadside assistance. The help function kind of buried in the app seems like more of an app help than I need some of the world class Mercedes assistance that I have come to rely on.... Please bring this back to a more desirable area within the app. If it is there, it’s buried and I can assure you, on the side of the road, no one wants to hunt in the app for the vin or a road side assistance number...Show lessChrismholmes
