I was very excited to use this service but at one point I needed to update the payment information and the app would not accept my card, but it was telling me that payments went through. Yet they were not posting. I called customer service and the rep just wanted to show me how to add a card - which I already tried three different ways - instead of listening to me that the app was not accepting it. So he HUNG UP ON ME. I called back and a new guy let me know that the app doesn’t always accept payment methods and it can be done on a desktop. So the app is crap.
Additionally: I tried to update my password and the app would t accept that and told me that the password I was tying to use was TOO SIMILAR TO PASSWORDS ON OTHER ACCOUNTS - which means Afterpay has granted themselves access to all of my passwords!!! I NEVER authorized this.
This company is VERY sketchy - they make it sound like they are doing something for you, it they are taking access of your personal information when you install the app - so consider this before doing business with this company. I won’t use them anymore, and will likely stop ordering from the company that roped me into using them (DSW). HORRIBLE EXPERIENCE.
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wee_carmella
