Leave a Review Shell
Misleading / misinformation / does not work correctly
Using this app for several years, I can’t tell you how many times I have to contact customer service due to miss information on their app. I receive notifications for a fuel rewards, that do not get credited when you use them. They offer deals on days that display only one time, have to be clicked on, and when you go to use them, they are not credited. You call customer service, and they tell you there’s nothing they can do, because the link is no longer displayed/disappeared and they can’t verify that you clicked on it. You need to screenshot every time you use the app because they have no records of your transactions or deals offered. even though transactions can be recorded on the app, they apparently can’t see it. Pretty sketchy to me that you make transactions through an app, and there’s no record of them. Charges also are not processed in a timely manner sometimes. Use of this app has caused me to lose our confidence in Shell products and services. I mean, if this is how they handle your business and money, How can you trust their products?Show lessNuclear Tyrant
Developer Response
Thank you for getting in touch with us. We are sorry to hear that you had an unpleasant experience on the application. Please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355).Best Way to Purchase Gas
So happy to have this gas to easily get my gas from the use of my phone. No having to to inside to wait in line to purchase gas, or have issues at the pump when trying to use my credit or debit card that requires identification codes. Sorry, I haven’t used this method yet, but I’m impressed with the sign-up account so far via the use of my phone.Show lessGreat Attribute
Rewards program is broken
I've spent nearly $200 in gas over four weeks using Apple Pay and not once has the rewards balance increased from refueling. Additionally, the T-Mobile Tuesday promotions that I've applied to my "Fuel Rewards" account (why is this a separate app?) never applied to any of the transactions and I always ended up paying full price. This is despite the banner in both apps showing $1.50+/gal savings.
Support was unhelpful and didn't understand the problem I was having. The "Fuel Rewards" button at the pumps at the station here do nothing, either. I'll just refuel elsewhere.Show lessWaffle Doctor
Unreliable
I don’t drive much so I waited like all month for my tank to get low because I had a bunch of rewards stacked up and I wanted to use them all at the same time when I pay. I had a 60 c/gal reward. I went to the Shell station, opened my Shell app, clicked pay (I use Apple Pay), and clicked pay at the pump. Then I typed in my pump # and filled up. But guess what? IT DID NOT USE MY REWARDS. I’ve only done this one other time and everything worked perfectly. So why didn’t it use any of my rewards this time?? I demand some compensation. Either a refund, or another 60 c/gal reward. I’m furious because I waited this long and saved so many rewards, but they didn’t actually get used.Show less3.Murr
Horrible
I applied for and received a Shell Fuel Rewards MasterCard. I activated and registered it. When I tried to add it to the app I got an error message directing me to contact support. The number is for the Fraud Department. Since the representatives have limited English skills it took 5 calls to explain what my problem was.
When that still didn’t work I send an email to the email address given on both the app and credit card site. I was told to delete and reinstall the app. I did that. When I opened the app my previously listed Shell Drive for 5 card was missing from the Pay tab. I can’t add it because first I got a message that the number of digits is incorrect and then I got the same message I got when I tried to add the MasterCard. When I tried to add the MasterCard using the Credit or Debit card option I get a message that the card number is invalid.
Now I have no way to use my Shell Rewards account with the app.Show lessMamamuduck
Developer Response
We take your concerns seriously and we apologize for the inconvenience this has caused you. To resolve this matter, please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355)Worst App Experience Ever
Picks up stations across the highway instead of the one you are currently at.
Finally made it to the other station to be told now through the app that I have exceeded my spend limit because the three authorizations that which were cancelled while I was at the other Shell station across the highway. Y’all need to get this figured out. I used the app for over a year with no problems ever, then in the past month I have had an issue every single time. Have even removed and reinstalled and still have problems.
Plus it pre authorizes your credit card for $150 every time. I don’t understand why? I use premium and the most is typically $85 for fill up.Show lessDarlingAg05
Not working
Since February, l have had 4 sets of cards that don’t work correctly. I have not been able to use any of my dining rewards earned for money off the pump price.l tried to close the account to get rid of any corrupt info that’s been past on with old account numbers. Now with these new card as of 9 / 23 the only rewards lm getting is 30 cents off for the new program. I made 4 dinner purchases that do not show up on my rewards in progress. No one seems to know why. My latest problem is the info l received after l use the cards for fuel or dining… does not match any info on my web pages…Show lessjr john r.
A Free Gold Status to New Comers
Most of the time you may dine many join the “savings” club to receive any kind of savings off your gasoline purchase. Especially coming from a grocery store and gas station combo. Well, with the Fuel Rewards the savings are usually instant if it may be only .05¢ to start but also there are many in store or online purchases incentives that continue to increase the “savings “ amount. I get it it, loyalty inspires addition discounts for those frequently utilized products. This, the many you spend at one particular shop, the more they should give you savings incentives. Right from the start you save on gas and the more you use your “free” fuel rewards account when purchasing at Shell and it’s affiliated shops the more you will save. It’s really that simple. Cheers!Show lessMR. NOS
Developer Response
Thanks for the feedback and we are glad to hear your experience with the Shell App went well! Thank you for choosing Shell!Glitchy
Used it once successfully the first time. Ever since then I get wallet errors so payments can’t be made. Tried removing my credit card and adding again but then the app tells me I can’t add anymore cards. Tried deleting and reinstalling, more of the same. Useless app
Update: Shell’s response to my review asks me to call support because they take my concern seriously. I’ve been trying for weeks now to get this sorted out with them. Each “solution” offered has varied from telling me to delete the app and reinstall, to telling me to call my credit card company to ensure the card is activated. Cmon. Avoid this app any chance you get.Show lessXakAttak69
Horrible app
I have been a Shell loyal user for decades. The gas is great, but the app is horrible. I spent 3 months getting an issue taken care of. I was needing a new Credit Card which took 3 months to receive and possibly 10 phone calls to finally get that issue solved because the app wouldn’t work.
Newest issue and so far, i have been on phone for just under 2 hours over 2 days and transferred at least 8 times. There is no direct number for technical support for the App. How does an international company not have better support???? Now my issue has been escalated to technical support and they must contact me! If I didn’t want to stay with Shell, I would trash the app and trash Shell. Infuriating to be wasting precious time getting the runaround. I should get a gift card for being forced to waste so much time on solving the issues. What a nightmare! I wonder how long it will take technical support to contact me. SighShow lesskdktexas
Developer Response
We take your concerns seriously and we apologize for the inconvenience this has caused you. To resolve this matter, please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355)
