Leave a Review Shell
SHELL GIFT CARD PAYMENT OPTION
I like the idea of paying at the pump via the app; however, it would be nice if the Shell Gift Card could be added as a payment option.
One of the reasons why I am asking for this is that I travel a lot from Texas to the Midwest and I like to buy Gift Cards for traveling. I end up having a small balance on the gift card that can’t be used at the pump and I rarely buy snacks at a gas a station. Just a thought.
If Chick - Fil - A is able to have on their app to add funds to their app so purchases can be deducted, it would be nice if Shell can do that as well.Show lessSteph is smart
Cannot add G.C. For payment.
Gift cards cannot be added for payment. Take out for rewards I need to pump at least 5 gallons of gas. Unfortunately you cannot get 5 gallons of gas with a $25 gift card. So you’re just out of luck. Even if you go insideShell locations with multiple gift cards adding up to over $100 (which still won’t fill up my truck), if they’re in $25 gift cards it doesn’t count for anything.
Almost every other retailer that has a functioning app allows you to add gift cards, and combine them into one balance so you don’t have to do multiple transactions. If you have Kroger/Ralph’s points, the good up to 30 gallons. But you can’t pump 30 gallons in one transaction because the pumps won’t let you pump $200 in fuel!So you can’t even completely use the rewards that you have!
I know you’re a petroleum company, but every other retailer has seemed to figure it out!Show lessNick name NOT taken!
Glitchy app
The app cancels transactions often when using shell pay. Does not update shell pay and save savings count of 5 fill ups correctly. Had multiple issues using app to pay for gas in app when using big discount amounts. Suspicious that when savings is +.20 app crashes or transactions canceled by gas station. Updated version and even have to sign out and in to correct account savings. Needs big improvement. If worked correctly would be good app to use. Customer service is horrible.Show lessLococake
Purpose of Shell phone app; OR NOT!
Seems I’m not the only one with app problems while attempting to pay my balances on line. What is the use of having an app icon on my phone? I have tried every month for almost a year to simply “tap” the icon entering my id and password only to get message saying info doesn’t match. Then get warnings that I will be blocked if I continue to try entering with “incorrect” info!?? So I search around trying “accountonline”, yada yada….which formerly worked (occasionally). Please tell me the purpose of an app other than the iconic Shell emblem? Please tell me HOW I’m to pay using the icon or other method of accessing my account to pay.
I assume citi cards or others handle the financial parts of the business?
Just for the record, I’m a Shell Chemical/ Oil Global retiree having retired in 2007 after decades of loyal and proud service. I’m really disgusted with having to battle monthly payments; as a consequence my use of products has reduced significantly which really bothers me. I want to support my company but I expect better financial methods in future payment concerns.
Sincerely yours,
M McDowellShow lessnowaproblemwithnickname?
Very problematic App
After many attempts, I still have not been able to get any rewards in my fuel rewards from this app. There is some type of disconnect. When I put in the pump number, put in my pen, never gives me the full rewards even though it is linked. The app takes the money directly from my bank, not a credit card and it does not give me the fuel rewards. Not only that, it charges me a credit card price even though it’s taking cash from my bank account I’ve been calling the number and back of the fuel rewards card I spoke to them many times. I was told to reboot the app to install and reinstall the app. Last time I did it I put in the wrong pin number and it froze the app. So I’m reinstall it and I’m going to give it one more chance I hope it works thanks please helpShow lessbgk bad app
Developer Response
We take your concerns seriously and we apologize for the inconvenience this has caused you. To resolve this matter, please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355)Horrible App
This is by far the worst app I have ever tried using. I have been trying for days and days to add a payment method. It keeps saying call customer service when trying to add a bank account. When you call the number they are not available, ever. I have tried putting in a credit card it keeps saying maximum number of cards already, which is funny because there are no cards saved. This is a joke. I should have read the recent reviews before I downloaded it. It says a lot when the canned response to all of these reviews is the same thank you for your concern please call customer service… well why would I do that when you never answer? I will be deleting it and going back to the other gas stations.Show lessmtweed
Could use only once
I set it up and used once and it seemed fine until i opened it for the second time. It erased all my info, did not accept my password, refused to create another account because said I already have one. Tried resetting my password, did it through chrome and next time it did not accept my password. Reset my password again through the app, then it finally accepted. Then had to pay using apple pay, which was super glitch as I had to try 3-5 times for it to work. Cannot trust this app again ever. I would just delete it and move on to next gas station only if I did not have to use this station there. Please develop apps using developers, not free interns.
I tried to revisit the app after some months and oh boy… nothing has changed and somehow it got even worse. So now I decided that I should never visit shell again, and set gas buddy to not recommend shell.Show lessMe0H
Developer Response
We take your concerns seriously and we apologize for the inconvenience this has caused you. To resolve this matter, please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355)Generally useless app
I have fairly regularly problems with “Pay & Save” where it tells me I have exceeded my purchase limit without even having made a purchase. It is also hit or miss if the gas station accepts payments thru the app. Further I have tried adding a credit card other than using Apple Pay and it asks for my cell phone number which then tells me is not a valid cell phone number. Many of these issues have been going on for a long time. For such a big company you would think the app would work better.Show lessmajell1n
Great when the app works- zero support when it does not
The Shell app is great when it works, absolutely zero support from Shell when it does not work.
Keep getting $60 max reached if my wife fills her vehicle one day and I try to fill up the next day. Spent 45 minutes talking with that Shell card issuer Citibank only to be told the problem was on the app side not on the credit card side. Finally got a number to call Shell. After 30 minutes on hold I started to explain the problem to the customer service rep named “Sergio” only for Sergio to hang up on me.
Shell needs to resolve the problem because I cannot fill my tank on my truck for $60 at todays prices. Will switch to using the Phillips 66 pay by app which does not have such an asinine limitation.
The Shell account is always paid in full well before the due date…. I supposedly have a $3,000 monthly limit but I cannot use the app to active a pump more than once every 2 days and when I do the pump stops at $60?
Citibank which issues the card has no problem with my timely payment full or mycredit score of 830+
Shell. - Please have someone explain the stupidity to me… some who does not hang up on customersShow lessdoeslayersr
Terrible customer service
I enjoyed the app and savings to begin with. However, when I had an issue and needed to contact customer support, I was treated poorly. I had an issue where I had more than one payment linked and my preferred payment was not the default even though I selected it to be. My payment was rejected and I was not notified via email, app, etc. On the app, nothing appeared out of the ordinary after making the transaction as usual. I didn’t see the issue until I went to fill up again. When I called customer service to get it taken care of and to report the system error I experienced, I was talked to SO disrespectfully. The agent literally raised her voice talked over me. I called again after trying to understand what happened (because at the time it wasn’t clear and she was not trying to help me understand) and when I asked for a manager, she said no. I called back with my bank because there were fees associated (and I was refused a manager). It was the same rude person. I had to ask HER if she would calm down to simply ask my questions. My bank refunded me the fees as a courtesy and I paid the remainder of my part. I deleted the app and haven’t used the app since then. Shell should be ashamed choosing such unprofessional people to offer customer support. It was a joke and in total a 2 week ordeal. I’m happily with Exxon now.Show lessBuyer's remorse-C
Developer Response
Thank you for getting in touch with us. We are sorry to hear that you had an unpleasant experience on the application. Please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355).
