Leave a Review Shell
Filtering for Diesel Doesn’t Work
I enjoy the pay at the pump portion of the app very much. With so many skimmers on credit card machines, this allows a layer of security from keeping my accounts secure. However, when searching for fuel stations for diesel, which is my primary vehicle, and I try to filter out the non-diesel stations, all of the stations disappear. Looking at my local Shell station that I fuel up at, it does not list diesel fuel as available. Can we get this fixed please? I drive for work so knowing where stations are helps out tremendously. Usually I have to rely on a 3rd party app which I shouldn’t have to do.Show lessajechase74
App issues
When I first downloaded this app it worked perfectly 2 times. I was able to pay at the pump with Apple Pay. The last 5 times It has failed to work at all. The app said pump not available. Try again or try another pump. It then told me I was over my limit. I had to physically use my credit card to pump gas which totally defeats the purpose of the app in the first place. I have contacted technical support twice and so far have not received any feedback or any resolution to the problem. This app is now completely useless to me. I’m very dissatisfied and disappointed.Show less1961ThomasP!!
Never Works!
I downloaded this app a couple weeks ago. I’m on a road trip with an expired debit card, so have to either pay in cash or Apple Pay. This app was very alluring since I can pay via AP! First fill up worked like a charm. I then try two other Shell stations, one is closed for remodeling. The other ran out of gas. Both stations were cheaper than the competitors, so I humorously go to the most expense Shell. Surely they’ll be reliable. Nope! Half the pumps were not working and the working pumps had to be paid for inside with the cashier, who didn’t know how to apply the Fuel Rewards. That was the last straw. 3 strikes you’re out. I filled up just enough to get to the next city, where I then filled up at Circle K with no issue. I’ll be avoiding Shell in the future.Show lessNevadaLamb
Don’t Use S-Pay at All
You’re better off using Apple Pay or PayPal. If you happen to move money from your account they will immediately send you to collections, and I mean literally immediately, then you get charged $52 for the reversal. It sucked, I moved money from one checking to another with the same bank and thought the transaction processed already, and I had more than enough money but they don’t hesitate at all to take all they can from your account. I had 1,020 at the bank I had total and I moved around half and the transaction got reversed that day, so now the $53 worth of gas that I was gonna pay for originally is now 105.Show lessNot Annonomous
What is wrong with these idiots
What smart Company develops an app that doesn’t link back to their own products? I use my Shell card all the time for my fuel purchases. Was looking forward to using the app like I do my Exxon app. Imagine my total confusion when I found out the Shell app will NOT link to the Shell Credit Card. What idiot designed and/or actually released this software. Shell is definitely losing MY business.Show lessdavisve88
Doesn’t work
App won’t connect to any Shell pump I’ve ever tried. I even go the fuel rewards credit card and 5 representatives and nearly an hour later, my account is still not connected to the fuel rewards account. They told me my account was set up wrong. They can’t give me an answer when it will be fixed. 5 representatives just passed the buck because the whole program is a scam to get you to sign up. I was declined at the pump and on the phone with customer service sitting in my car. Ridiculous. Fix the station compatibility. Fix your account connection to fuel rewards. Honor the offer I signed up for. I fully expect none of this will ever happen despite whatever customer service agent that responds to this review wants you to think. They don’t even have an app to pay the credit card. You have to use a web browser. That’s terrible in 2021. So I went to set up autopay. That failed too and wanted me to call customer service! What a disaster…Show lessNateP350
Useless
As others have mentioned there is no option to link payments to a credit or debit card. This alone makes it useless for me as I do not have, nor do I want, a Shell credit. I also do not routinely use ApplePay or PayPal. Security is also an issue. It does not allow you to cut and paste passwords and limits the password you can you to 8 characters. This makes it impossible to use password managers that generate long complex passwords that are impossible to remember.
The ability to link accounts in the cloud and use complex password to aid in keeping those accounts safe from hackers is not an option.
Interestingly, if you can find the website associated with the account it sets up when you activate the app (they have many websites that you can login to - use fuel rewards) the website will allow you to link other cards. I have not tried this as I am not sure I trust the app or website developers. It clearly has bugs and the overall strategy is not well thought out. I was really only looking to delete the account set up by the app.Show lessTripleG4
Developer Response
Thank you for getting in touch with us. We are sorry to hear that you had an unpleasant experience on the application. Please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355).Bug When Using Apple Pay
Great app all-around. I have been using with Chase Pay up until now with no complaints, but with Chase Pay ring discontinued, I decided to change the payment method to Apple Pay.
Trouble is there seems to be a bug. Whenever I go into payment methods and pick Apple Pay, it brings me to my Wallet, but then keeps asking for me to add a new card, even when I’ve already added one. It never gets to the point of letting me choose the card I want to use and setting it as my payment method.Show lessCRA1227
Very unsatisfied
At first I was very satisfied because my rewards were coming up like they were supposed to and because I doMakes such a big commute to get to work the $.10 a gallon being a gold member every now and then helped a lot. However after two times getting the $.10 a gallon it has stopped and even on the app I cannot view my activity and see where I’m getting closer or not and how much I’ve put toward getting the $.10 so I’m really disappointed and I’ll be honest I don’t see it any different than just going ahead and going to Walmart. I really hope that you guys fix this because I’m a single mom and I drive 45 minutes just to get to my job. I was actually bragging and referring Shell to my family and friends. Now I’m not so sure and if it doesn’t change I will be letting them know.Show lessTabecat3
Constant app updates mean that I can’t use the app...
This app is fine... when it works. However, it has now happened to me three or four times, that I open it at a gas station, and it won’t work because there’s a new update, which I can’t download if there is no WiFi. So probably once a month, I have to still use a credit card and my shell card instead. The only way to alive this is to check for app updates before I leave home. What a pain! We should still be allowed to use the previous version of an app, when we are stuck at a gas station and need to use it.Show lessTlysse
