Leave a Review Shell
Fix it!
This was always my go-to for gas. I always saved money and it was easier and safer than scanning my physical cards. But during this last update, everything seems to have come crashing. First off, it took me close to a minute to even get the app past the circle loading screen when I had full service. Second, it took several presses to get to the payment screen. When it got to the payment screen, it kept glitching and then told me it couldn’t work. I tried again, same thing, tried again, same thing.
THEN I tried my fuels reward card. The gas pump wouldn’t even recognize it. So then I used my debit card and didn’t save 5 cents per gallon after I got fed up.
What happened to this app? It used to work perfectly and now it’s unusableShow lessShibby_Dude :D
Too hard to use
The first time I used this app to pay for gas, it triggered a fraud alert with my bank and they temporarily froze my card for security reasons. I ended up spending much more time on the phone with the bank to verify the transaction & unfreeze my card, than it would’ve taken me to walk into the gas station and pay the cashier.
The other 2 times I tried to use this app, it couldn’t locate the Shell gas station I was at. (Even though one of the stations was right next to a major freeway exit ramp). So the app was basically useless. Overall, this app was too user-unfriendly and difficult to use.Show lessSprinklesGirl
Frustrating Payment Decline
I like concept of the app and the security of not having to expose my card at the pump terminal because of all the credit card theft that goes on at these terminals. However, every time I try and use the app my purchase is declined because my bank thinks paying from the app is fraud. So then I call to approve the transaction and try again and I’m declined again. So I approve the transaction again but the app says I’ve exceeded the amount of purchase attempts. I wasted a total of 20 min fiddling with this app when I could have just paid at the pump or inside. You guys need to fix your payment authorization flow or increase the number of attempts to try and pay through the app.Show lessChrisRyan525
Cannot Link Shell Card
You would think that a Shell app would allow you to link a Shell Fuel Rewards Credit Card to it. You would be wrong. Purposely got a gas card from Shell to link to the app but every time I tried it errors that it cannot link the card. Hours upon hours of being on the phone with them has netted no progress in linking their own credit card to their own app. Epic failure. Not to mention that very few stations accept pay and save. Found only one that it seemed to work at another it said it would but it failed miserably at that one and pump never showed pin entry.
I realize it’s new, but total epic failure not being able to link a Shell fuel card to a shell pay app.Show lessTswiggett1
Works for me.
This app is perfect. It is accepted at my local and nearest shell stations. I have forgotten my wallet a few times and needed gas. This thing came in handy. Also saves me from having to take a card out of my wallet when paying for gas increasing the potential for loss or misplacement. Allows me to keep track of my rewards savings. Only thing I would like it to do is that they recognize your a loyal customer by using the app and the rewards program and not make you pay credit card price for gas. That’s pretty stupid. My opinion of course but for someone that only gets Shell V - Nitro Premium, every penny saved helps. But I like over all.Show lessijosito2
Just try to add a card
Downloaded and tried to add a card. For three days. All I get is “you are unable to add anymore cards at this time.” Anymore? I cannot get one to add. Uninstalled. Waste of time and effort.
Managed to add a card and while the application works it can be brutally slow. At times it takes three attempts to find the shell station you are at. Then the pumps favorite screen words are wait a minute. It has taken me at times in excess of two minutes to start pumping gas. Wow. It is not like I am using an old phone (Xs max),
as well as living in Dallas you think the cellular network is ok. This apps issues have all the marks of an app that was rushed to meet a certain release date. May stop using until some of these issues are addressed.Show lessNelsonmnh
Inconvenient in NJ
In NJ (and other states where you can’t pump your own gas). You’ve got to get the app pulled up (which you hopefully didn’t do while driving into the station) and enter your pump number by the time the attendant gets to your car. Otherwise, you’re sitting there fumbling with your phone while the attendant stares at you. That just creates stress for me. Not to mention that there have been a couple of instances where the app has logged me out and refused to let me log back in. At least half the time I just hand over my CC and Fuel Rewards card instead.
If they added a 3D Touch shortcut, or a Siri Shortcut that took you straight to Pay at the pump, I think that might help.Show lessTNewton01
Doesn’t recognize any station I go to.
I would love to use this app to avoid skimmers and also speed up my time at the station however it never recognizes a station that I visit. I do get the option to report the station as missing however until today it wouldn’t even provide the coordinates of my location. Made sure I have the updated version of the app and have been sending to Shell. Customer support first kept telling me the station wasn’t Mobile ready but would give me the exact same address that I was at stating that station was ready for app use. Tonight I was told that I needed to have version 1.1.1 and that’s not even avail from the App Store. I’ll rerate once I’m able to use the app and Shell gets better customer service to handle these issues.Show lessL. Jacara Cunningham
My debt card info was stolen on this app
I have to say first off when I write a review in the app. The shell support employees are awesome! But the app still doesn’t work and a few weeks I entered my debit card information into the app. Somehow someone was able to obtain it and try and use it. The way I found out was my wife and kids went out to breakfast and when I went to pay my card was declined. So I looked on my bank app and sure enough there was a lock put on my card. I called my bank ASAP and they said there was four charges from shell so the put a hold on it. I explained that I just added my debt info into the shell app. They said delete it immediately and don’t put it back in there. These days who knows how it happens or when.Show lessChefmarkt69
