Leave a Review Domino's Delivery Experience
Frequent bugs that haven't been fixed
As others have said, this app has a lot of potential to be useful but the bugs kill it. Our team frequently runs into issues with the app not letting me or other drivers log in even when we're clocked into Pulse, particularly during rush hour. The app frequently gives me "Unable to pull up order" error messages. It sometimes displays all orders as if they were cash orders even when I have a receipt with a prepaid tip, or it won't let me enter a tip until after I'm already delivering another order. Despite reinstalling the app, restarting my phone, and leaving bug reports with developers, the bugs persist.Show lessHaricotsDeLiam
App is useless at times
I work for Dominos and have been using the app every time I work, I have the newest iPhone and still doesn’t work properly, I keep getting logged out, the gps rarely ever works, I have to uninstall and reinstall and restart the app before every delivery to even get it to update what delivery I have next, meanwhile my MCO is harassing me every week saying I’m not using it and I’m at 0% when I sent him screenshots, video recordings weekly that I’m using it after they troubleshooted with me. It’s like they told me to cut the pizza but yells at me for not cutting the pizza when I just did right in front of him. Very frustrating to be told I’m going to lose my job from actually doing my job and providing the proof that I am.Show lessWasabostack
Hinderance more then convenience
I spend more time trying to get the information to load for the delivery, which makes me sit and wait before I take the delivery. The app will not load new deliveries. I have to continually close out all the way and reload the app to make the delivery appear.
It forces my car into active call mode, so I cannot listen to directions. Super annoying.
A lot of the times it fails to complete order saying it does not exist. And guaranteed if it’s busy, it will error out and stop working all together.
It’s has great potential and it would be very useful if it did work. Based on how it runs now and how long people have been complaining about the same issues, the app developers do not care. So I do not expect them to fix any time soon, which is disappointing.Show lesssars606
It is not useable
So i am using this app as driver. I dont even use this app except sing in when i work. But it still takes to much charge. Idk how. But you guys really need to fix this app. Sometimes i can not see my adress when i dispact. And biggest problem is this app acts like a virus. When i sing in, my phone begin to slow and voice turning up and down itself. My phone is iphone 12 pro by the way. The days that i dont work, my phone quite fast and perfect. Really guys it shouldnt be that hard. You are dominos. I suggest you to focus on it immiadetly.Show lessaydin guven gunduz
Has potential
I love it when it’s working as intended, I love the ability to quickly switch from one delivery to the next with the push of a button. However, I have to close the app and reload it every time I get new deliveries. It gets a bit wonky when entering tips, but it’s not so bad. I appreciate the invisible mode option so customers don’t get bent out of shape when I have a double. I think adding a refresh button for your deliveries would be handy, but I’d appreciate it if the app got push notifications from the computers at the store that actually worked and loaded the next deliveries when you pushed on them.Show lessCinderblock1775
Deplorable.
Just put GPS trackers in the car toppers like Papa Johns has done for years! My store only pays me .05 cents/delivery to be logged into this for 35-40 hours a week! I open and work day shift, so saying that I get 120 deliveries in a month is generous, and that’s only $6 towards my data plan on my cellphone! If Domino’s is requiring it’s drivers to use this, I’m going to have to require a mobile device provided by the company to use this app on. I’m not going to run up my data plan each month just so Karen can get a notification that her no sauce, extra cheese, add garlic parmesan, black olives, mushroom, and anchovy pizza is 2 blocks away for a less-than 10% tip.Show lessSaveYoutMoney, EatTheRich
Fix the app
My app won’t even open anymore! I’ve literally tried everything from uninstalling to reinstalling to updating. Still nothing works !! Very disappointed as we are mandated to have this application on our personal cellular device. In my opinion the app is incompetent with no real future . Bad part about it is I loved the idea of this application I actually liked it alot until it stopped working for me . And now I’m being forced to purchase a new device by management because of a faulty application.🤬 No real solutions just
“go buy a new phone” 👎🏻 I own an Iphone6 📲 there should be no issues with my device all my other applications work properly 🤔🤭🤫Show lesshottant5150
Has potential, but isn’t even close
This app has a lot of potential, but is full of glitches. Most days, I have no complaints, yet coworkers can’t get it to load. Other days, deliveries that I have not completed mysteriously show up complete. I try to enter tips and I am not able. Some days, no amount of rebooting this app gets it to work. Honestly, a good app does not require constant reboots. This one does, and it doesn't always fix it. It does have the potential to be a great app, but it needs a lot of work.Show lessDaisy4980
Could be much better
I’m writing this review as a driver. The app has the potential to be incredibly useful, as other delivery apps I’ve used in the past have. I have a few main complaints:
1. More often than not, after the first delivery, orders won’t show up on the app and it won’t let me refresh either. I have to restart the app which takes a little while.
2. When using directions from the app it takes several minutes to load, if it ever does. There have been plenty of times where it outright does not work at all and I have to use a different navigation app.
3. The app is too memory intensive, at least for my phone, an iPhone 7. Every time that I minimize the app, it has to fully restart if I want to open it again. It doesn’t co-exist well with another navigation app open, plus music. One of the three is bound to stop working and it’s extremely frustrating. I think that some of the less useful features, such as the in-app map should be removed in order to optimize it.
4. At times it doesn’t account for customers pre-tips. The receipt will say they tipped a certain amount and have a different total than the app.
I’ve worked for several different pizza places before and have used different apps that served their purpose efficiently and without a hitch, this one though, seems to be particularly buggy and I hope that it’s patched up soon considering that it just became mandatory for my store.Show lessdongus rex
Please fix the app
This app has the potential to be useful and innovative but it isn’t. I constantly am logged out of the app when I haven’t even clocked out. Not really a big deal but pretty annoying. Also, it prevents me from entering my tips once an order is complete. Even if I’m in an area with great service it will still say “Unable to load tips.” sometimes for hours. By then I either forget or just don’t even save it. Again annoying but not that big of a deal I guess. Another problem I have is when I clock out the delivery and get into my car, the app says I don’t have any deliveries and won’t load any until I either turn off my whole phone or wait like 5-8 minutes until it realizes I have an order. I’ve tried refreshing the app, I’ve tried closing it, and I’ve tried uninstalling and reinstalling, nothing fixes the issue. This is really inconvenient when you are timed on your deliveries.I do appreciate the one tap directions and calling but it’s not enough. Please fix this app. If you force us to use it make it work properly. Please remember our jobs rely on this app.Show lessSoapElephant
