Leave a Review Domino's Delivery Experience
Headache for drivers
As a driver, this app is more of a pain than a rude customer. The app used to show the correct qty and type of drinks/sauces the customer ordered. I find myself waisting my time by having to carry around the attachments receipt to make sure I have everything before I leave the door and when I’m with the customer. Please bring that back to the app. It saves us time and uses less paper, and much easier for the drivers. Most of all, google maps should be used vice Apple Maps (if using an iPhone version). I’ve lost count how many times Apple has sent me to a wrong address or the address was not in their platform. I find myself having to manually enter the address on google maps to find the correct location. Again, waste of time. This app needs a lot of work and adjustments made to suit the drivers in order to speed up our delivery times.Show lessWife'sBF
Gotta be honest. Here’s what it needs.
I’m sorry but I barely even used it today. It became more of a hindrance than a help. It was a hectic day and I can’t stop what I’m doing, pull my phone out and tap a bunch of buttons to get moving to the next delivery. I just use hey Siri and tell her to give me directions to the next address provided on the receipt. It’s hands-free which makes for an optimum ADT. The notifications are also failing to pop up when arriving at the destination which was the only feature that brought me back to the app. If you want this app to work out, I think you’ll either have to implement Siri shortcuts or Have it monitor and press buttons itself through location info. This needs to be hands-free, something that happens naturally in the background. Otherwise, it’s another chore we simply don’t have time for...Show lessjoshuakhmurray
Dominoes needs to issue phones
I’m the GM of a dominos I like this tool mostly because of the area my store is in it’s a bad area This way I can keep up on my drivers and make sure there ok that’s the up side to this tool. The down side is not all my drivers need to update there phone’s getting new ones or changing there data plans I think if we are to use this new Technology dominos should issue new phones to all the stores and at the end of there shifts the driver needs to turn the phone back In to the manager on duty.Show lessAllenwb24
Working ok for driver but
So far so good for the driver, like how tips are transmitted to the checkout computer at the end of the shift.
Needs a "last tip" showing at the top as well as the total tips. Green for cash and blue for CC last tip. That way I can log it in my book if I forget to write it down before hitting save.
Also the save button doesn't work until I hit the "done" button.
Also needs a reverse sort of the list of deliveries, last delivery at the top.
Waze map doesn't seem to work but Apple maps does. Better if integrated into app. Also map is stuck on "north" all the time, awkward.
When receiving a notification I don't think it makes a noise. Should be able to choose the sound from a list.
Also should be a switch to disable "safe drive".
Need an ability to show a driver profile picture and for me to type in a little bio and what kind of car I'm driving.
Also didn't see any texting options like to text the customer that I'm stuck in traffic or they are the next delivery.Show lessJosephAW
a literal joke
been “using” the app for a few months now and it is complete and utter garbage. even as i am typing this now 2 hours after i clocked out, it is still tracking my location of my personal phone (never got the notification that my location is no longer being used when i clocked out). this is not okay by any means and am sure it’s not legal. the fact that Domino’s has made this trashcan of an app mandatory for drivers is ridiculous. i log in (when it lets me) and let it run and then don’t touch it again for the rest of my shift because it’s essentially useless. it says i’m in “safe mode” even when i’m standing still in the middle of the store. i don’t even bother with the gps because it’s not even half as good as apple maps. I seriously doubt anyone from Domino’s actually sifts through these reviews but if they do, GET RID OF THIS! been with domino’s for almost 3 years and i’ve never received this amount of complaints from customers about how awful the tracking is.Show lessDwigt Schrute
Bye bye battery
I like the fact that I can easily track my tips, and that it works in conjunction with the Pulse system. However, it called my phone 36 times on my last shift. It also used a full charge 4 times in one 8 hour shift. Other drivers are complaining about it eating data like watching 4K movies online does. Come on guys, we gotta do better than this. This is driver’s lives, their families and their way of life we are talking about. Patrick Doyle once told me “it’s just pizza”. It’s not just pizza, it’s people. We are in the people business, and so are you.Show lessOnefuntigger
Horrible and faulty
Dominos should be issuing company phone due to this app being mandatory. I question the legality of Dominos forcing drivers to use this on their personal phones without compensation. This app crashes, deletes my deliveries, and has sent me across town to the wrong address. The call feature works intermittently and sometimes the app won’t work at all and doesn’t show my assigned deliveries. This app nearly called 911 when the phone was in my pocket. One of the managers told us that we (delivery drivers) wouldn’t get paid unless the app was open. not paying workers because your app is faulty and shuts down will get Dominos a class action lawsuit and complaints to the appropriate department of labor.Show lessEyeroller22
Has some potential, but needs work.
I tried this app for one night and it sucked. It was nice how it can organize a few things for drivers. However, I never got to enjoy any of those things because the navigation didn’t work, so when I tried to use my Google Maps instead, it was screwed up because of this app as well. It was draining my battery more than any app I ever have used before. I dislike that it is constantly tracking location even if I’m not using the app, and even if I’m not working. Honestly, the whole experience was quite bizarre. I feel like they need to have some actual drivers weigh in to help with this, or it will never catch on. Good luck fellas!Show lessTennesseeDriverDan
I like it but it’s buggy
I really like that I don’t have to look up stuff on gps any more it’s already there, it tracks my tips and gives you the option to contact them through the app if you can’t find them or the police if you’re in danger. Buuuuuuut it hasn’t been working for my iPhone since the first time I logged in. Also I don’t like that there’s no remember me option so that I don’t have to re-login after each time I close the app, too time consuming. Also (while I haven’t been using the app because it won’t let me log in) I keep getting notifications that the app is tracking my gps in the back round... don’t like. Otherwise it’s pretty neat.Show lessspazticcuddles
“Ok app” Should be OPTIONAL.
Not having to waste time typing in addresses into your gps(for most orders) and tip tracking can be pretty nice. An “Ok” tool to have once you figure it how the app works. However, not everyone has the same phone with the same capabilities as others. Reimbursement for most having to change data plans or get a new phone is next to nothing. Some employees might know their town or city very well and don’t use gps. I know it’s almost 2020 but some drivers just aren’t as tech savvy as others. Delayed orders from technical issues and even more distracted driving are a result for some. Also, if the driver made a mistake with entering tips through the app and manager doesn’t catch it could be a headache for the customer, employee and/or store. Technical issues with the app open while your phone is connected with Bluetooth for calls or music can be annoying. Being able to prioritize the order in which deliveries are taken through the app (After dispatch from the store) would be convenient. With all of my observations using the app and getting feedback from fellow drivers my biggest complaint about this whole thing that this app should be OPTIONAL for the driver. I think the company forcing employees to use this app not taking into account personal/financial circumstances is unjust. This app benefits some...not all.Show lessTyAlex90
