Leave a Review ADT Control ®
Alarm
The whole system is okay at best with the exception of the door lock that is tough to lock and unlock even with a key, this to me is unacceptable as well should for some reason someone doesn’t lock the provided deadbolt and not being able to lock it from your phone should an intruder be lurking around. I feel I shouldn’t have to pay the fee to get a new one and have to pay the service fee, because it worked just fine until the warranty expired and not being able to sound the alarm with the app from my phone and notify the authorities in case of an emergency which to me is crucial. Who knows what the criminals intentions are. By the time they gain access into the house it’s too late as at least in our home we have no where to hide. I don’t feel I should have to get a guard dog to protect my family. If I could give it 0 stars I would. Also because the fee to have them monitor my home is to high for such a low quality system. In the end, I would not be able to recommend this system.Show lessIcky73!!
Do the work don’t put off for a month
My door can’t b armed because the sensor doesn’t work . The tech didn’t hv time to finish his job it was 830pm. I need more work done! Not fair I called I can’t get him to come back fir one month! Yes I live a d t been with u fir 35 to 43 years! It says 20 years but it’s more like aprix. 40 some years! Lots of company’s out there I paid insurance on my adt service! U paid 1600$ they cheated me out of outside cameras I got three cameras inside. I wanted two cameras out side two cameras in like I use to hv. ! Nit paying more money than 1690$ I will quit a d t first.
.if they don’t straighten this up. I need tech soon not in a month! Finish the dam job.Show lessjo Ribinson
Fix reports
I wanted to review the history of when the system had been armed. The reports “feature” is almost useless. I navigated to the arm report but it was set up to only show the history for today. I then set up a new report and selected the last 7 days but still got a report just for today. I went back and confirmed 7 days was selected but same result. The reports only give an option to download to PDF or CSV, there is nothing created within the app itself from what I could see. There is a review archived report that pops an alert and says the reports have to be run for the first time. You get this alert EVERY time it’s selected. All I wanted was a way to clarify some confusion about the last time the system was armed. Your app offers nothing simple or intuitive about how to get this information.Show lessLenHeart55
ADT SECURITY
I have been with ADT over 16 or more years because they were the best security company anyone could have until recently. First I had them to install camera on a home I stayed in for 19 years and never had any problems. Well since then I sold that property and move into another home. ADT comes out to install two camera on my home and after the installing kept jacking up the price I received a bill for 1500 dollars.. I called to speak to a representative and all of them just lied over and over and claimed they had took care of my account and to make matters worse, the two camera I had installed on my home doesn’t work half the time. When I get an alert that the camera picked up a car or a person, I can’t look on it to see whom or what it was.. ADT use to be the best security company ever now you can’t hardly get anybody on the phone and once my alarm went off and no one called me checked to see if everything was okay or nothing.. I am in the process right now trying to find a better company after all these years I have been with them and even told my mom about how good they were and she has an account with them, to only be treated so unprofessional by representatives that claim they are getting a supervisor, but only to put one of their coworkers on the line… ADT you are losing a lot of customers to include me. I have had it…Show lessG. D.D
Developer Response
Thank you for reaching out to us! We’re sorry to hear about this experience and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.I want to see how to go about ending my contract
I am not happy with the service you provide I have continuously made that fact clear My indoor monitor has not been operationable for 3 months and never once have you contacted me to notify me nor see why. I contacted your office and was told I needed to buy out my contract which I did.
This morning I was sent an email stating that the amount you told me was not enough (I kept and have ALL documentation and correspondence stating everything said). So I called you highly educated billing department. While on the phone he stated that the price you sent me as a confirmation of my payment made was wrong as well as the price you quoted me was wrong as well. While one the phone he gave me not one price quote needed but rather gave me one price, then contradicted that price with another price I needed to pay, but then again contradicted that price stating I was owed a credit.
Just when you think ADT can’t lower the bar y’all really surprise me and do.Show lesslimited time customer
Worse, customer service ever
I would thought dealing with Comcast was bad. I also thought dealing with ATT was bad.
Then I met the people at ADT. You can’t get in touch with them. If you have a problem ever I’ve been trying for three weeks and all my calls just get dropped last Friday they conveniently left me on hold for hours. I don’t feel as a customer as a consumer that I’m respected. I’ve emailed them. I’ve sent them messages on the app. No one ever gets back to you, so I just stop paying my bill then they’ll call me, Vivian, another hand I called once so many answered. I got a follow up phone call the following day. I had a following another follow up call the next business day, I feel this is a better customer service-based company ADT doesn’t respect me or you as a consumer from keeping all of Adt’s equipment giving him the one finger salute and we can discuss this matter in court when I show the 30+ phone calls I made to ADT trying to get my system repaired but that’s not good enoughShow lessthe bomber46
I like the old system better
We got ADT because we had it before at the house we were renting and it was so much more simple then. We had fobs that we could press if there was an emergency so they switched to using the phone app instead but you can’t push a button for am emergency in the phone app. The control panel before was buttons and this new one is touch screen. Same thing where before the old panel it was easier to call for police, fire and medical because it was right there on the panel. The new touch screen one you have to search for where to find the emergency buttons. That’s great because it someone breaks in or there is an emergency I can’t use my phone to report it, instead I have to go to the panel in the other room and find it on the app. I still like ADT but I wish I could switch to using it like before.Show lessPriincessEriica
Help- A loyal customer
I’m in a group chat new development and recommended ADT and got every recommended item to my new home. I have 300 plus triggers a day of recording,loss of connection when I newd the system, door bell goes offline and door bell doesn’t work when it feels like it. It has been just the worst experience ever. I never mentioned it in our group chat. I had movers over the other day and adt door bell offline. The door has to be reconnect and add device. I call service tech left after 15 min and charge a fee. Great system but the support not there. You guys should be killing the market. All my neighbors have worthless products they install themselves with no police notification. Just help is all I’m saying! I can’t even let my mom in at the door coming in for thanksgiving or hear my movers when they are dining the door bell and it’s offline again. Just speechless! Right now waiting for a call back adt 45 min wait. This has turned into a full time job between the irrigation, and adt.Show lesshe nok
Never worked like the Salesman said it would
This system is garbage, none of the camera settings work like they should. When only having the person setting set it will still detect moving cars and practically everything. The wind blows and there goes one of my “ fifty a day snaps”. With the dogs setting off the camera still picks up my dogs because from the operator words “the dog is too big”, what she really was saying is the app does not work like that state it does. Called customer support to wait thirty minutes to end up having them jack all of my setting up even worse and basically took all of the security out of the cameras, then hung up on me. The day I agreed to the plan I swear the salesman said the whole system ran on its own network, after the install I figured out it’s not and he changed his wording to “only the panel has its own network”. Not satisfied at all with ADT from support to the cameras it’s all trash, will be leaving once my contract is done.Show lessBithclet
Security
I am very disappointed in my overall experience with ADT. The app siphons everyone who has access to your system and home through the same google password-so there’s really no way to know WHO arms and disarms your system… my Son could drop his phone without knowing. The person that picks it up can open the app with a simple swipe and can access my home account to do whatever they want to. I’ve started calling it, “a false sense of security.”
When I set up my call in account I asked for everything to be password/safe word protected. To this day my others in my home can call and change things on the account, or access whatever they want to know without being asked for a password or anything. I’m in a scary situation, and got ADT because I was fearing for my life. Luckily it hasn’t turned out as terrible as I had once thought, or I’d not be here. That being said, my life could have been made so much easier if these above mentioned things could be made more secure. That is what I paid all the money for.Show lessferal 12345
Developer Response
Hello, Thank you for your feedback, we will use this opportunity to improve.
