Leave a Review ADT Control ®
Very disappointed
Sad to say I’m not impressed with adt. For as much as you pay every month for their services you would think it would be better. When I first got the system activated I was told by the person who came out that I could set the cameras up to only record if the panel was armed took me months after starting the service in my name to realize they won’t record being set up that way, called customer service and no one had a clue what I was talking about or even how to fix the problem so my cameras have to stay active at all times and you only get 6,000 clips a month. Moved into this house with the system already set up and active in previous owners name and I still had to pay money to have it installed (which was already done) and money to activate (which was already active).You can’t just switch it into your name guess they need the money. I can’t watch any of the videos from the cameras on my phone without first restarting my phone, and that’s very annoying. I get notifications 3 hours after something triggered one of the cameras. Also I’ve been able to enter my house a few times without the alarm panel going off, that doesn’t give me and my family a piece of mind. Unfortunately I’m stuck with the service for another 2 years. Wish I would have done my research before taking over the contract of the previous home owners.Show lessClamb412
Developer Response
Hello. We are so sorry for the frustrating experiences. Please give us a call at 1-800-238-2727 so we can troubleshoot with you further or arrange for a service appointment if need be. Thank you.Video Playback issues
I have had ADT for over 10+ years when including the previous Brinks Home Security Service that ADT purchased. When ADT first offered the Updated Touch Screen Control System I thought it was going to be very good but after having it for a while now. I must say that there is room for huge improvement. First off the let me say this about this application it works fairly well but it’s biggest flaws are Video Playback which requires users to download to your phone, tablet many of the recording to view that are supposed to be viewable and played within the app. The second issue is related to the recording camera system which records inconsistently, the ADT camera(s) do not consistently capture people such as delivery people entering my property. Connectivity issues also occur whether using a strong cellular connection or Wi Fi, ADT technical team needs to work on better hardware and software integration with the app.Show lessHealthcare MA
This company is a thief
Horrible customer service and they do nothing to genuinely help customers. From the beginning I tried to be rid of adt within my 3 day period which they came up with some crap excuse as to when I was actually able to get out without paying any money so I was stuck with their crappy system and even worse customer service. Fast forward to 1 year and 4 months my sensor kept being triggered in the middle of the night so on several occasions I had to unarm my alarm so it stopped waking up the entire house. I called and they told me they would come out to figure out what was wrong and no one informed me they would charge me to take a look at the system and change a a battery I could have changed myself. When I saw the charge I called to find out what it was for and I was called a liar and told there is nothing they could do about it. I can’t wait for this contract to be over so I can be done with this disgusting company and the people who work there. I would not extend my contract with ADT even if someone was paying me 1 million dollars.Show lessscrewthuscompany
Developer Response
We're so terribly sorry to learn of this experience you've had as a member of the ADT family! We would love to address these issues with you further. If you could please email our team directly at Alwaysthere@adt.com with the full address in which the services are located and the account details along with your post for further assistance.Need this feature!
The app is easy enough to navigate. I so appreciate the ability to control the system remotely! There are a few timing/loading issues where I can’t access my camera feed consistently. My chief complaint is that there is no button to contact the authorities, which I think could be a critical option. If the call center/base has to get the alert that glass is shattering/a door was opened while my alarm is set to away, then call to confirm I’m okay, then dispatch, that might be previous response time that I do not have. I have seen with other security companies their apps include an “alert the authorities” or “emergency” function. I’m just saying if I’m flustered, potentially gearing up to fight for me and my family’s lives after the app/system alerts me of a breach, every second counts.Show lesskrussell1
Frozen videos on app
Same as other reviews here…a few weeks ago the videos on the app started to appear frozen. 30 second clips would only show a vehicle entering the road and the full time would expire and suddenly the vehicle was gone. The video completely freezes and doesn’t let you view the entire video from start to finish without “gaps” in the footage. When you login to the website on a laptop, the video plays fine with no gap and doesn’t freeze. I’ve called ADT several times and they blame my internet provider. I’ve called tech support and all they did was email me steps to remove and re-install my devices on my own without live help from someone. I have no internet issues in my home and can stream all other content completely fine. Listen to your customers! We are paying a lot of money for these devices and monthly premiums. Fix the app!!!Show lessJasJo123JasJo
Works sometimes
Its great to be able to see what’s going on when you are not home or while you were sleeping. However, there are glitches, and no one knows if it’s the camera or the app. The video often skips critical information, like all of a sudden someone is on my porch, but no video of them waling up there. The “feedback” button on the app always shows an error after i spend time writing the error that happened in the recording. I love/hate ADT. The customer service is almost ALWAYS inept and unable to help problem-solve the equipment, so i tend to learn more w my own research. This app could definitely be better. Setting up more functions from it while out if town, for example would help greatly.Show lessCharinportland
Saved videos don’t play
Like with a previous comment from a different user; my saved videos are unplayable. The audio from the videos is fine. The frames however don’t move. For example I can hear the movement but the frame is frozen and not matching the sound. The previous user said they started having this problem after 4 months. I got ADT in mid September and it is late December now. That comment was from a year ago and it seems ADT hasn’t fixed the issue yet. I called customer service and they had me clear the cookies from my phone and signed out of the app and back in again, but that didn’t work. Unlike the user I’m not giving this app five stars because it doesn’t function how it should. On top of the I get just a white screen some times and an error when trying to watch live feed. This apps needs a serious update and ADT needs to make sure their products don’t run into issues after being installed for 3-4 months.Show lessNoir_Noir
Great app with minimal hiccups
Overall the app works amazingly and helps me manage my security easily and efficiently. It does occasionally get stuck if I had a live feed open and then try to open the app later, and I have to close the app out completely and re-open. It’s not a huge issue, but when I’m trying to quickly check an alert that got sent, like for a package delivery, those seconds lost can be irritating.
Would also really like a simple way to change what the default ‘image’ is for my camera’s, the screenshot that is saved for them is from when they were first booted up, which is a pile of leaves, and my technician’s pants. Would really like to not see his pants on my home screen all the time.Show lessAetherwise
Problem
Every time I view a live video, the App gets stuck in the “live” video mode making it extremely difficult to set security using the App when I am in my driveway (whether same day or next day) preparing to depart.
In other words, after the App is placed in live video mode, it refuses to move out of live video mode. So if am in my car trying to set security, it could take me ten plus minutes to force the App out of live video mode so I could set security.
Very annoying and frustrating as I cannot view live videos because if I do, then the App will insist on staying in the live video mode (like it gets stuck there) and I will have an extremely difficult time getting the App to allow me to set security prior to me driving away.
So I have to spend lots of time trying again and again for like 10-15 minutes until the App finally moves out of “live” video mode, and allows me to set security before I drive away.
It’s now been doing this for like two months.
Another issue, I took security off on arriving at my driveway, the App indicated security was turned off, I then opened my garage door and heard the alarm had been set off. Had to rush into my garage quickly to reach the security panel to turn security off (again).
NellieShow lessTowel two
Needs panic button
There’s a panic button on the remote, but you have to be in the keypad’s range for it to work (I’m assuming, since I have to be in range to activate/deactivate the alarm). It just seems logical that the app would have one (but this is probably why the rep wanted us to spend the extra cash for a second keypad).
Also, the app is sometimes unusable. I normally set/deactivate the alarm from my garage, but the screen often remains white/nothing loads or it hasn’t updated the current status (reads “disarmed” when it’s actually armed and vice versa). I either have to run from house to garage/garage to house or I’ll just drive around to the front and go back inside to arm the house. It’s slightly inconvenient as I have limited mobility, but I live in a major city…so I’m going to always arm my house regardless.Show lessMsharris05
