Leave a Review ADT Control ®
Good, But Missing Important Feature...Panic Button
Have had the app for two weeks and it’s good for turning the alarm on and off, but have recently noticed it’s missing a simple, yet important feature: a panic button. Maybe I’m missing it, but I can’t figure out how to activate the alarm, if say, I see someone walking around my back yard on the video when I’m out of town. My alarm won’t activate until they try to enter, but wouldn’t it be better to scare them off early? Am I missing something? How hard would it be to put a big, shiny red button on the Home Screen that will let me activate the alarm from anywhere? I called and was told I would need a $150 panic button fob that would only work if I was home, wouldn’t help in the situation I described though. Thanks in advance for considering this option.
In response to developer:
No, not at all what I’m looking for. I want to be able to trigger my alarm from my bed if I want, or trigger my home alarm from 1000 miles away if I see someone walking around my yard. My car key had had this feature for 20 years, why is it so hard?Show lessAvg8tor
Developer Response
Greetings! Welcome to the ADT family. We apologize that the ADT control app does not contain a panic button feature but, check out our SoSecure app, it maybe what you are looking for.Frozen image and unplayable video
This is a message to the ADT app developers department. I’ve had my security system for about 4 months now. This is from an iPhone XS running on iOS13.7. I have 1 doorbell cam and 2 outside backyard cams. Everything was working fine up until 3-4 weeks ago. I have informed the ADT customer service and they’ve sent a tech to my place to try and diagnose everything. On the ADTControl app my RECORDED videos do not register well anymore. The audio from the doorbell works fine but the video is frozen(video actually moves at 12seconds only 1 frame). The 2 backyard cameras don’t play any saved clips at all. Everything works fine on the live stream.
However ON THE COMPUTER, logging into the control center all recorded clips works fine. I have uninstalled and reinstalled the app two times already. Still a problem. I’m still giving you guys 5 stars still because I think this is just a bug you guys can fix, and I’ve been enjoying the system. Please ADT try and fix this if possible. Thank you.Show lessJey T.
Developer Response
Hello. Thank you for choosing ADT and for providing us with your feedback. We will take the time to review you experience and take the opportunity to improve. Thank you, CarlaVery unhappy customer
This app was working great for a few months. Now I can’t use it unless I’m connected to Wi-Fi. Will not work with cellular data on AT&T. I’m so angry. ADT keeps saying it my phone. Funny all my other apps work fine including my ring doorbell. Nothing but problems.
Ok, so after calling multiple times for help and tons of brainstorming I figured out why this app wasn’t working on cellular data. Simple fix! Hopefully I can help some people out and save them the aggravation. I went to settings on my phone. Then to cellular data. Scrolled down to my apps. Long behold ADT was turned off. Turned on and working perfectly now. No one suggested that. Kept saying it was my WiFi and cell phone company. Not the case:)
Alexa now works with this app since I turned it on in cellular. Goto your Alexa app. Look for add security device. Choose ADT control. Yes, pulse website comes up , but just put in you ADT control password, not my ADT password. Two separate apps. And you got a connection:). I also turned Alexa off on ADT my keypad before I did this.Show lessBahamama1231
Developer Response
Hello - We are truly sorry to hear of this experience you've had and the frustrations you've endured. Please reach out to our technical support team at 1-800-238-2727 as they'd be able to troubleshoot with you. If that doesn't work, please try deleting and reinstalling the app. Thank you, FaithMost of the time I like the app.
I gave the app four stars because it hangs up. It’s great that the app has the fingerprint recognition on iPhone. It’s great that there is a pin. What’s not great is when your standing at the front door with puppies waiting to go potty, you open the door only to hear the alarm go off, you have a toddler and these puppies that will happily pee in the floor if you walk away from them, and you already know it will take you longer now than that five seconds to make it to the keypad. What do you do? I reached for my phone and hit the app. Nothing happened. I wait a couple seconds....nothing. I close the app and open it again. It worked fine! I turn the alarm off, I take the dogs out, I think everything is fine. Meanwhile ADT is calling my husband, who was not at home. Then the police department showed up. When the seconds matter the app really needs to work! Outside of that, we probably use the app more than we do the keypad.Show lessFaith Crawford
App has very little functionality
I really don’t think I have ever written a App review before, but felt the need to now. This app really provides very little functionality for controlling all the things the app can do, and there are very few instructions available on how to control what you can. Often it seems to require you to log in to the website to control it, but that defeats the purpose of the app.
I also don’t understand why I can silently arm the alarm but not silently disarm it? If anything I’d think it would be the opposite, but regardless, both should be an option. Additionally, I really thing there should be some sort of panic button available as an option.
If ADT can consider having the app work with IFTTT it would be great - my separate cameras automatically turn off and on when I leave or come home based on GPS location only - I would think an alarm system could/should have a similar option.Show lessdeegee97
Cool until I needed it
Dear whoever responds to these. I’ve already called and emailed so don’t leave a blanket response to this. I got this installed last October and it was working fine. Videos were recording, I could access them and watch them. Things have been quiet so I wasn’t worried. Until I went out of town for 6 weeks. My neighbor called and said that some decorations have been stolen off of our patio. No problem I have ADT Control. I go in and nothing has recorded since December and my camera in my backyard isn’t even working. I called and there was some things at home I had to physically do to get my system reset. 2 weeks later I go home and have to physically unplug the camera and do a reset of the system from my control panel. These aren’t app problems except I had no idea any of these things were a problem until I checked. If my camera is down, I need to know. Also why did I stop recording? You apparently have to go in and create rules for recording but in my app the area where I create a new rule is “greyed our” like the button is there but I can’t click it. Why is it so hard for me to control things on my ADT Control APP? Also the lady I talked to in customer service was wonderful. No complaints there.Show less5manmoose
Developer Response
Hello! We'd like to make sure your system is working properly and as intended at all times! Please give us a call at 800-238-2727 at your earliest convenience so that our technical support team can troubleshoot, and send a technician out if need be. Thank you! -MazenMissing a few key features - Also needs Schlage support
I really need the option to arm stay with bypass from the mobile app. I have a glass break sensor and in the day time I need to have it bypassed with dogs around. I can do this easily from the ADT Panel, but not possible on the mobile app. Even better, would love a way to set this bypass as a preset as sometimes there is needs for a bypass for some sensors in stay mode.
I would also love to activate a saved bypass stay mode preset with a Siri shortcut! This would make the app perfect for me.
One MAJOR issue is the app/control site does NOT support Schlage ZWave devices. I have a BE469 lock paired to my 7” ADT command panel. Lock works fine from the panel, but does not support the app/website (based on multiple ADT support calls). Please add this functionality as it is fully compatible with my panel and I prefer Schlage over Kwikset.Show lessChaunold
Alarm
Alarm panel goes offline but all my other devices & services stay on. I can not call after 11pm to get through if my system doesn’t work, & even though I switched services, prepaid, have 2 accounts they keep charging me for a home I don’t live in & paying for 3 services. I got it resolved after 3 months of harassment calls, they cleared the fees, then charged me again & said I was past due on a previous account & that my current account services would be interrupted & would be disconnected. They have called me at 5 & 6 am multiple times to tell me my new account is ready to be serviced & a tech to come out, but I have no new account & that set up was 4 months ago. . I have documented all my calls. Now my service is down yet all my other devices are connected & can’t get through or set my alarm! What’s suppose to be peace of mind & was great for a few months, has turned into a pain in the &$$. Make sure you go with the company at not an authorized dealer, & while I pay more for a brand name I should have read all the reviews. I’m very disappointed.Show lessMeli Jeepster
Developer Response
We are disappointed to hear of the experience that you have had. We are happy to help you with this. Please reach out to us at alwaysthere@adt.com.Disappointed-Control App about 10 years outdated
Just got ADT installed a couple of days ago. Salesperson told me that Google worked on my system and the system had Bluetooth functionality to turn off alarm based on Bluetooth communication. Both of those claims are not true at all. From a review of feedback here, it looks like Pulse was okay and discontinued and this new Control app is a downgrade. This is very disappointing. I may cancel the service.
Would like to see this system integrated with Google.
Would like to see Bluetooth or GEO services to turn Alarm on and off based on user location.
Would like to see auto-schedules for arming alarm.
Would like to see glass-breaks, motion, and zones on app.
Would like to see app integrated with Phillips Hue, Ring, Arlo, Home and end-user-configurable.
Personal photos Screensaver would be nice too, as this was also a Pulse function.
Unfortunately, looking at the feedback, these requests have been made but nothing has been done to implement suggestions even though they,” appreciate your feedback and listen to suggestions “.
Lastly, there are a number of false reviews here which are very easy to identify by the ,”everything about ADT is great” reviews. Come on ADT employees and friends, you can do better than that.Show lessJay Walker Jr
