Leave a Review Orangetheory Fitness
Class Cancellation Confirmation Needed
The main problem is there isn’t a confirmation screen when you cancel yourself from a class like it is when you add yourself to a class or waitlist. It would be nice to have the confirmation for all actions to avoid misunderstandings and possible fees being charged. The other day it had me booked in two classes (or so I thought ). So I go to cancel the one class and it looked like it had canceled when it refreshed because it showed the waitlist number fir the class. However, I went back into the app the next day and it didn’t cancel the class or as it appeared I was still signed up for two classes. So I emailed the club and they said I wasn’t signed up for either class. And I’m like, but the app says differently. I’m taking screenshots of what the app looked like in that moment on my end showing me still in both classes. Needless to say, I’m glad I contacted the club so I wasn’t charged $24 (or so I thought I was going to be charged). Please consider adding a confirmation page or email for when someone removes themselves from a class.Show lessA Gem In DC
Very different and amazing
What I love most about Orange Theory is the way you can see your numbers. There is no boredom. I am always in competition with myself and no one else in the room. I can push myself when I need to push myself I can slow down when I need to slow down. The whole thing is very scientific-in that it gives you tangible evidence of where you’re at. The trainers are cheerleaders. The music is great. It just has a great vibe. You go through periods where you exert yourself and periods where you rest. It’s just enough and not too much. I always feel better after I leave.Show lessHaveappwilltravel
Do it!!
I have never been someone who enjoys working out. I used to play sports and be very active in HS/ college and since graduating I have been trying to find the right fitness routine for me. I have had zumba, yoga and other gym memberships but I would just end up wasting money and not going after a month. I have been going to OTF for about 3 weeks 3 times per week and I have not missed a class. I love the environment its competitive but against yourself so its is motivating you to give it your all when you are in there. The staff are so nice and helpful and the trainers are amazing and energetic. This is my first experience with a PT and even though I am working out with a group it feels like I have that personalized attention. Honestly can’t recommend enough and I won’t be able to go back to a normal gym after this but beware it is $$. The app is also great because you can monitor your progress and it is super easy to book classes. One suggestion is having a calendar view of the classes as well as the list view. Anyway if you are serious about trying to get in shape this is a great gym to start at!!Show lessRachel_C.
Commit and be rewarded
The app is slick. It’s well done and gives you the info you need. Classes are easy to book and your stats are tracked.
Orange theory itself (in case you were wondering)… this is my third time ‘round. Chicago, then the Cincinnati area, and now Colorado. And this time feels different. Maybe because of covid and 2020, maybe because I’m older and more understanding of the need to commit to a workout through the ups and downs, or maybe because third time is a charm. Tell yourself it’s going to be challenging but worth it, and do what needs to be done. Listen to your limits and then challenge them. It’s awesome. Good luck!Show lessStumpbone
App does what I need
The app will not work on my iPhone 6 anymore. When I open the app (I’ve had it for about 3 years through multiple versions) I now get a page saying y’all have been working on the app and my only option is to get it from the App Store. I go to the App Store and I get an error saying the version requires iOS 13, but I can download an older version. I hit download and it just brings back that page continually....I keep hitting download, but it never downloads. I am trying to get my new OTBeat set up, but can’t get out of the loop, nor can I sign up for classes or check my status on classes I previously signed up for to check times.Show lessdlatk64
App bugs w schedule. beware!
I’ve generally had an excellent experience with the app but lately I have been dealing with a really bad bug on my account that will not place classes back on my availability if i cancel. App support seems completely stumped and customer service at my locations has been either completely unresponsive or passes the buck and says “this is a corporate issue”. I’ve reinstalled the app multiple times and still the bug persists. Its been very disappointing to say it nicely….
Through a little research of my own, I’ve been able to book 2 out or the 4 classes I have left in my billing cycle through the old web portal (not customer service nor the location teams made me aware of this, figured it out on my own). Unfortunately, at this point all classes are on waitlist of 10+ people and there is no way ill be able to take all my classes before i have to eat a few. Really considering canceling my membership on principal here. I should not have to eat a bunch of classes because the app has a bug. Zero effort has been made to make this right for me by corporate or the local teams. shame, because i enjoy the classes.Show lessaalvareznyc
Worth the money
The classes are very tough to follow. There’s way too much explanation and not enough guidance. Some teachers are better than others. Some just crank the music and leave you lost but others will be clear as to which sections they’re talking to.
I really do love these classes. I wish they had more in class options of levels of difficulty. My first few classes were overwhelming because I didn’t know the terminology and the classes tend to be setup for maximum challenge... not what you’re going for when you’re trying to learn.
I love the accountability factor. Knowing I signed up for a class pushes me to get to the gym rather than hitting snooze. I also think that it’s affordable for what you’re getting. The workouts are set for you when you walk in and I love that the class is mixed with all levels of fitness so you don’t feel like the only beginner.
The app is great. I love being able to sign up for classes a month in advance. It’s so much better for me to get my classes on the calendar before I fill my life with all the stuff that kept me from exercise before.Show lessStargirl1776
The best workout
The sessions are fun and varied, the coaches are friendly but always push you and there’s a great energy from the other members. Very friendly and suitable for all levels, it’s not easy but you get results ! Thumbs up to OTF it’s transformed my approach to exercisehappygymbunny
Old version of app is frustrating
I have an I phone 6 and so can’t use the updated version of the app. The older version is really frustrating as I can only use it once before it won’t open any more and tells me to download the new version. I have to redownload the old app every time I use it. Please can you fix this?Carolyn Payne
Need to fix bugs!!
The old update worked fine for for me with my iPhone 6S running IOS 12.5. Now this new version keeps crashing and the only way I can book classes or use the app is to uninstall it and reinstall it each time I want to book a class or show off my ‘Splat Points’!!
Please sort this problem out!!
Unhappy fitguy☹️Show lessDutch Tinbum
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