Dated
Someone stole my banking app from the 80s and gave it to ECCU.
Bad
Awful app and awful credit union.
If “complicated” was an app:
I’d leave negative stars if I could
App No Longer Works
Ever since they changed the UI, the app has no longer worked for me. It logged me out of my account fully, so I’m unable to use FaceID to log in. I am also not able to paste in my login info from a password management app, and the login page doesn’t let me use keychain data to login either. I have a feeling it may be with the password text field, a regular SecureField would show the most recent typed character for a split second before redacting it, while this field replaces it with a • right away. But also, if the update was well thought out, it shouldn’t have logged everyone out in the first place. Now I’m just completely unable to log in on my phone at all so I can’t check my accounts with ECCU while away from my computer.
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Desperately seeking details
Areas for improvement…
1. Using the app from a phone you can’t see the description of the transaction without having to click open to view details, in the previous iteration high level details such as who was drafting from the account, status, and the amount was in immediate view for each transaction where the only action needed was to scroll. Now we have to make a lot of clicks just to view those high level details which make it tedious and time consuming.
2. More importantly, the alerts are also lacking the description details of the transaction forcing users to have to open the app which defeats the purpose of alerts.
The alerts and app’s high level details should work together making for easy reference.
1. Using the app from a phone you can’t see the description of the transaction without having to click open to view details, in the previous iteration high level details such as who was drafting from the account, status, and the amount was in immediate view for each transaction where the only action needed was to scroll. Now we have to make a lot of clicks just to view those high level details which make it tedious and time consuming.
2. More importantly, the alerts are also lacking the description details of the transaction forcing users to have to open the app which defeats the purpose of alerts.
The alerts and app’s high level details should work together making for easy reference.
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Now with added insecurity
I use a vault for all of my sensitive info as everyone should. It allows me to use more complex passwords and authentication methods without having to remember them for each site. So this latest update to an already 2 star app makes it to where I can’t copy data over from my vault. Instead - I have to open both and switch between them with my password in clear text for an extended period of time where anyone can look over my shoulder. Ridiculous. On top of that - I am disabled and already use accessibility features to help me with typing. It basically means it is a repeated effort if I am to get the password right. This needs to be fixed immediately.
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Can’t sign in
They changed the app and now there’s no suggested passwords and I can’t sign I. Even after typing it I manually
Change banks
I’ve been trying to sign into my bank for days now. To access MY OWN MONEY. Both the app and the browser site on my computer keep loading until I eventually get an error. This is not an account issue but a server issue that NEEDS TO BE FIXED NOW. It’s only a matter of time before somebody files a lawsuit bc they weren’t able to access there money in a real emergency. I’ve called about issues similar to this in the past and tech support was of no help at all. They might as well not exist. I’m already in the process of switching banks and I strongly recommend others to do the same.
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Needs lots of work
It seems to be limited on how much info it shows. Lately I don’t waste my time logging in and instead go to the online banking. Also I’m disappointed that Venmo is not embedded in the bank app, and this limits transactions or amounts per month because you have to use Venmo separately. Very inconvenient.
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It’s great
Does everything I need it to do
