English language User Reviews

English language: Learn & Play

SMERTRIOS LIMITED

Education

Lifestyle

Reviews Summary

Positive highlights

🏫

This app hasUseful for learning English idioms

🧠

This app hasHelps improve vocabulary and speech

🕰️

This app hasConvenient to use on the go

📚

This app hasProvides explanations for idioms

🔍

This app hasAllows practicing and testing knowledge

Negative highlights

💰

This app hasExtremely expensive subscription ($9.99/week or $416/year)

🔒

This app hasDifficult to cancel subscription

📚

This app hasLimited content, with many courses and games locked

🔊

This app hasLacks audio to teach pronunciation of idioms

🤔

This app hasConfusing for non-English speakers

Top reviews

Most RecentHighest RatedLowest Rated

This is definitely good for retraining and focus

The only issue I have is that most sites are 9.99 a month.. this site is weekly!!!?!!! Come on really !?

HoldOnaMinute

4 years ago

Illegal transaction

This app is the worst application I have ever tried to learn English. Besides that, I downloaded this application on my phone and without subscription I was charged in 14,99$ even though I have never used it. I want my money back because it is an unauthorized payment. You can’t charge for something I did not purchase. Apple should be processed to allow this company to charge a customer without purchase, it is illegal. We provide our details to Apple to be used with our authorization. This is an absurd, I have never seen anything like that.

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zelia oliveira

5 years ago

Response from developer

Hi Zelia, Thank you for leaving your feedback. We are very sad to hear that you had a bad experience using our app. If you still cannot cancel the subscription we kindly advise to follow these steps: 1) Please check up your iTunes account settings to make sure you have unsubscribed. We kindly suggest following the guide below to cancel your subscription quickly: https://support.apple.com/en-us/HT202039 2) If you see that the subscription had been canceled but the payments still occur, please contact Apple support directly. We are sorry to say, that we cannot give you a refund technically – it’s possible only with Apple. If you have a point to address them we kindly suggest you doing it. If there any questions left feel free to contact us via email: support@basenjiapps.com. I wish you eliminate the concern quickly and easily. Have a nice day!

Terrible

If you are using this as somebody who is trying to improve very very basic English schools it might just about be ok. However, I am a British National and can tell you that within 2 rounds I found plenty of grammatical errors and mistakes. Not worth £9 a week that’s for sure! Just buy a book of English phrases. Also just FYI, nobody says “be no oil painting”.

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Lexidaviesx

5 years ago

Response from developer

Hi, Thank you for your feedback! We are really sorry that you are disappointed with the app. You have every reason to say that the app is created for basic speakers, however we have to admit that the audience of the app is broader. We see it as a useful tool for speakers of any level trying to improve their proficiency and expand the vocabulary. Our editors have double-checked the first 2 chapters and felt there were no serious issues. Could you please specify the mistakes you’ve found? Please feel free to contact us via e-mail team@basenjiapps.com, we would like to assure you that we are willing to provide you with bonuses for any relevant feedback. Getting to your point of “be no oil painting” idiom — it really might be not a commonly used phrase. However, we offer not only common informal phrases but also ones that you can meet in newspapers, books, or movies. Anyhow, we are sad that the content is not relevant to you. We’d really appreciate continuing this conversation with you to improve the app. Kind regards, Irina BasenjiApps Team

It was amazing

I wish my dream come true

Majnouja

5 years ago

Response from developer

🤞

Lady in red

I’ve been using the app for a long time, and I can definitely say that it helped me a lot. As I’m preparing to pass my TOEFL and need to enrich my vocabulary in a short period of time, the app appeared to be super helpful. I love that I can repeat idioms. I’ve been using lots of apps before, including the vocabulary builder, but it did not help. This app is different, and this it the first app I’m planning to buy a subscription to study more intense. You guys are doing great, thank you 🖤

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Ioosisisooskenruidkre

5 years ago

Response from developer

Hi there! Thank you so much for such a detailed feedback. Have a nice learning!

Buyer beware

I would never get an app from Basenji again. Confusing to unsubscribe! You can’t just delete the app! $10 per week, and you might not notice until you get your monthly statement! A page that leads you to subscribe has X’s as the background, so it’s hard to know which X to close the window. Very manipulative. Too bad an educational app is run this way.

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Joysharin01

5 years ago

Response from developer

Hello there! We are working hard to improve our products and we are very sorry that you have gained a negative experience. We appreciate your feedback. It doesn’t matter, positive or negative. It helps us to make our products better. We will work to resolve this inconvenience. Thanks!

Dishonest - advice - bad

You don’t need to push someone to buy anything When something is good!

Try any other applications and run away this application.

Logan81@

5 years ago

Be Very Careful with this App!

The developers are very cagey. You will be charged $10 per week ongoing UNLESS you opt out of the automatic weekly charge that begins at some undisclosed point after the trial period begins. Unless you check your charge card statement online once a week you could be bleeding money. As far as the app itself I rate it as just okay.

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somtom2020

5 years ago

Beware, they charge $9.99/week

We are extremely dissatisfied as after the free trial, they started charging 9.99/week, yes per week, not per month. Also, there is no option from the app itself to cancel the subscription.
We had to call Apple Support and they walked us through the steps from Setting and finally we were able to cancel it. Totally rip off.

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SamUSA1

5 years ago

Response from developer

Hello, please follow the guide below to cancel your subscription: https://support.apple.com/en-us/HT202039 For refund please contact Apple support directly.

Cancel Subscription still charging me????

Why are you still charging me monthly??

I already cancel my subscription right away last month and follow the instructions that you posted for those who wants to cancel subscription.

Please stop charging me....any contact number that i can call to cancel?

Amira Jack