Doesn’t work at all
Received this device as a gift and I can’t get the app to work at all. Downloaded it and tried to set up an account but it requires a verification code, which my phone never received after numerous attempts.
Money grabbing
Another company gouging money from its users by imposing a subscription charge which was not mentioned originally.
They should be ashamed of themselves.
They should be ashamed of themselves.
used to work well now doesn’t read ECG or PPG from device
When this device first arrived after backing it’s IndieGogo campaign, I was impressed with the quick ECG and PPG readings and the waveform logging. After several uses however now I cannot get the PPG to be detected and I have not damaged or dropped the device, not sure if a bug in an update caused this or if it’s a hardware issue but I’ve attempted using it on both iPhone/iOS and the Android versions of CloudMed iCare and sadly both exhibit the same issue which leads me to believe it’s a hardware issue. Feeling a bit ripped off.
Show less
Too many issues and problems
15 Sep 2021
I received my iCare device a few days ago, downloaded the app to my iPhone, set iCare unut up, then downloaded the app to my iPad Pro Gen 3. Here are the problems and issues I have encountered:
(1) After setting up iCare on iPhone and doing the annual subscription, I have found that even though the iPad know I am subscribed, it will not get out of the non-subscription mode and show the data on the iPhone. Sync Issues!
(2) The app uses your phone number as your user id instead of email. I despise that!
(3) the app is obviously metric measurement-centric. It only allows height to be entered in centimeters. Weight can be entered in stones, kilograms, or pounds; however, the app only uses a spinner from 0 to 250 regardless of measurement units. So if you weigh over 250 lbs, you must convert it to kilograms in order to be able to enter it. Height always has to be converted to centimeters. This is just extremely poor program design withuse cases that are deficient.
(4) ECG waveforms are literally cluttered with excessive electrical noise. The Watch 6 series has better ECG measurements! The apps waveforms are also drawn with an excessively thick line making it difficult to see granular details in the ECG. I presume this was to cover the excessive electrical noise.
(5) There is too much “garbage” in this app with dietary recommendations, specialist’s comments, fitness evaluation. Let’s face it, Apple’s iHealth already does these things and iCare data feeds into iHealth, so why repeat what is already well crafted?
(6) The app is incapable of indicating any of the following on the waveforms that are measured:
PAC and atrial cuplets
PVC and ventricular cuplets
PSVTs
Atrial runs or wandering pacemakers
I am not all that sure it detects AFib as my Watch Series 6 is able to do.
All in all I find the app to be poorly designed and written and thoughtlessly deficient of a good Use Case analysis. Additionally, the iCare monitor itself is prone to picking up too much electrical noise. Overall, it simply is a poor monitoring tool and notvery helpful.
I would not recommend this device or its application to anyone who needs to seriously track cardiac health.
I received my iCare device a few days ago, downloaded the app to my iPhone, set iCare unut up, then downloaded the app to my iPad Pro Gen 3. Here are the problems and issues I have encountered:
(1) After setting up iCare on iPhone and doing the annual subscription, I have found that even though the iPad know I am subscribed, it will not get out of the non-subscription mode and show the data on the iPhone. Sync Issues!
(2) The app uses your phone number as your user id instead of email. I despise that!
(3) the app is obviously metric measurement-centric. It only allows height to be entered in centimeters. Weight can be entered in stones, kilograms, or pounds; however, the app only uses a spinner from 0 to 250 regardless of measurement units. So if you weigh over 250 lbs, you must convert it to kilograms in order to be able to enter it. Height always has to be converted to centimeters. This is just extremely poor program design withuse cases that are deficient.
(4) ECG waveforms are literally cluttered with excessive electrical noise. The Watch 6 series has better ECG measurements! The apps waveforms are also drawn with an excessively thick line making it difficult to see granular details in the ECG. I presume this was to cover the excessive electrical noise.
(5) There is too much “garbage” in this app with dietary recommendations, specialist’s comments, fitness evaluation. Let’s face it, Apple’s iHealth already does these things and iCare data feeds into iHealth, so why repeat what is already well crafted?
(6) The app is incapable of indicating any of the following on the waveforms that are measured:
PAC and atrial cuplets
PVC and ventricular cuplets
PSVTs
Atrial runs or wandering pacemakers
I am not all that sure it detects AFib as my Watch Series 6 is able to do.
All in all I find the app to be poorly designed and written and thoughtlessly deficient of a good Use Case analysis. Additionally, the iCare monitor itself is prone to picking up too much electrical noise. Overall, it simply is a poor monitoring tool and notvery helpful.
I would not recommend this device or its application to anyone who needs to seriously track cardiac health.
Show less
Response from developer
Hello, you can describe your problem in detail or take screenshots. We will solve it for you as soon as possible. Please send your question to our service window. mail :service@cloudmed-ai.com.
Garbage
They require you to buy a device. After you’ve bought the device you find out it only works with a monthly subscription.
Don’t get sucked in!
Don’t get sucked in!
Response from developer
Thank you for your support and reply. You can enjoy real-time measurement and real-time reports without a subscription. We also continue to update the content of the subscription Recent new features Add sports scores Add PDF export report You may consider subscribing to our advanced features.
Needs to be significantly updated
1. Multiple misspelled words like “Bok coy”, “rape”
2. Not intuitive such as missing information of what each mean. What is a “pressure index” reading? Blood pressure is fine but ‘pressure index’ means nothing as it’s not defined at all
3. Dietary information is way off the mark
4. If you want to provide 8 different readings you absolutely should be providing 8 different meanings and helping people understand what your saying.
When you misspelled words and didn’t offer clarification to what those measurements reading meant, this is referred to as a medical error in the medical field and that is the 3rd leading cause of death in America. Please update the app to provide better health care services as this is what the device meant to do. Thank you.
2. Not intuitive such as missing information of what each mean. What is a “pressure index” reading? Blood pressure is fine but ‘pressure index’ means nothing as it’s not defined at all
3. Dietary information is way off the mark
4. If you want to provide 8 different readings you absolutely should be providing 8 different meanings and helping people understand what your saying.
When you misspelled words and didn’t offer clarification to what those measurements reading meant, this is referred to as a medical error in the medical field and that is the 3rd leading cause of death in America. Please update the app to provide better health care services as this is what the device meant to do. Thank you.
Show less
Response from developer
Thank you for your advice we will fix the misspelled words at next update.
閃退問題
最近更新APP後，在執行測量時，軟體就會突然跳出，無法完成測量，不知道怎麼回事。
Response from developer
You can describe your problem in detail or take screenshots. We will solve it for you as soon as possible. Please send your question to our service window. mail :service@cloudmed-ai.com.
Poorly translated to English
It is exceptionally clear that this app was not written or reviewed by a native English speaker. The terminology is poor (in the west we use fats not grease, and we do not eat heads of potatoes). Also it locks up frequently and requires a phone reboot, and there are no explanations on what it means by tiredness index and fitness index as well as the body age term. Not good at all, requires a total rewrite to make it useful. Another indiegogo fail!
Show less
Response from developer
You can describe your problem in detail or take screenshots. We will solve it for you as soon as possible. Please send your question to our service window. mail :service@cloudmed-ai.com.
Used to work…
It worked until this last update which erased all my data and wont all my subscription, or allow me to subscribe… please fix this!
Getting less functions as time passes!
I have bought the product for about a year, when I was able to check historical measurements and my cardio electric waveforms. But recently they blocked the functions and demanded monthly fees (which was never mentioned in the product package and manual). I feel like it’s a scam.
Response from developer
Thank you for your support and reply. You can enjoy real-time measurement and real-time reports without a subscription. We also continue to update the content of the subscription Recent new features Add sports scores Add PDF export report You may consider subscribing to our advanced features.
