NY Collect N Win User Reviews

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App needs updated BADLY!!!!! The app has looked the same, and no changes in a number of years. Trying to scan draw tickets the scanner never scanned usually like the scanners in the store to scan tickets. They don’t work. They also need updated badly because those machines are years and years and years old. With this app, always have to type the number of the ticket in manually. As much money as the New York lottery, makes do a little bit better and make the app a little more fun exciting instead of silent. Other states lottery apps, make exciting noises when you have won some and well scanning.

Also, EVERY-TIME I close out the app,
It logs me out, snd i have re-log bag in with my email and password.
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Too many Bugs

This app could really be amazing but the there are two major problems. There are way too many bugged out glitches and by glitches I am referring to how long it takes to load up and the scanner is crappy. Also where is the cash or the plethora of free plays. If there were free plays that would be equivalent to cash. And I don’t mean quick pick free play either. I mean allow me to choose which free play and what game I’d like to play that free play in. Now that would drive an over abundance to this app and to play more lotto games.
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Scanning is a pain

I like that I have other chances to win from my loser tickets (not that I’ve never won anything from any of these drawings).
It can be a pain to enter tickets though, because the bar-code scanning feature really doesn’t work very well. Sometimes it takes me several minutes to scan a single barcode. And entering the ticket numbers is even worse, because the numbers are SO LONG!
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Good site just needs to

Update quicker and make the scanner function better. Mine works for like one or two draw tickets then stops reading for some reason. I always have t type them in. Interestingly it does very well scanning scratch tickets. Also, the app needs to update at the same time as the website. Right now the My Lottery Dream Home 2nd Chance is only showing on the website, so I have to enter tickets there. I’d much rather use the app but the app is not showing it yet and there are no current updates. We are already 2 weeks into this promo. I’m trying to win….. Other than that, I enjoy the app very much.
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Needs improvement

I’ve been using this app for a really long time so for the fact that certain bugs have never been fixed blows my mind.
1. Stop making us put user name and password each time - at least have it save the user name so we only have to put the password. Try to integrate it with Face ID
2. I see the frustration with some other reviews of scanning many losing tickets and never get anything. Why don’t you at least give a free draw ticket like some of the old lottery apps used to
3. Why do you have a promotion on the drop down to enter tickets but then when you scan it tells you the promotion ended. Remove the promotion if that is the case
4. Your layout of the cards is horrible you have to keep scrolling up and down to see what is getting punched because it doesn’t all fit on the screen.
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This a free app !

Why are you not letting me update the app ? Yes my bank account has no funds now . But why would you not let me update apps ? Without debit card funds ? Free app should have a free update ! I would understand those paid apps . !

Several problems with the update for the new promotions.

There are several issues with this app as it relates to the new promotions announced recently. First, there is still a splash screen saying updated app not yet available, but several seconds later, it goes into the new app. Second, the login screen is not laid out well and won’t scale properly to my iPhone 11 Pro. The app also won’t save the login info for future sessions. Third, the app forces an entry type choice each time. It should retain last choice until changed by user. Fourth, the scanning function keeps asking for permission for camera with each ticket. It needs to save the permission for all entries. Fifth, the scanner doesn’t even show the item being scanned so I have no idea where I should aim the crosshairs.
Fix these issues ASAP.
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Meh

Using the app is kind of a pain as it will not remember my login credentials, so I have to look up my password every time I log in. The only saving grace is that I can scan tickets in quickly. Not significantly better than just logging in with a web browser and manually entering the ticket numbers.
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Website needs some big improvement.

This website does not let you move to other game ticket when you click on enter tickets. It keeps taking you back to the same screen. If you enter a scratch off ticket and you decide to enter a regular lottery ticket, it doesn’t give you the option to do it. I see myself login out and login back in to enter individual tickets. Please fix this issue.
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Win prizes

App isn’t working for a couple days now. Tickets scan but lots of beeping and no scanned tickets registering as having been entered. Looking forward to problem being fixed. Love app. Thanks. Robin M

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