Rider support - Australia
I have waited months for a response from support and still waiting. Does anyone respond to emails these days? I have my deliveroo rider kit but still waiting for my account to be activated as you received my police check after it took to long to come back and I had 30 days to reply to reactivate my application as you withdraw it cause of the above reason. I not sure why I am getting no response from rider support as I have two different email addresses for them and responded to both. Can I please get some answers on what is going on?
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Happy to be a rider
Unlike others due to control on riders in your area, there is no any trafficking of so many riders. So it’s delivery rate is higher and support is quick . Only one thing need to be take in consideration is to provide travelling distance to rider in their invoice.
Unable to update bank account details
App gives an error when I try to change bank details.
Great app but wait times too long
There needs to be a system of communication with restaurants about how long an order will take.. waiting for an order for over half an hour is not a good way to go. Could be doing several orders during that time.
Location point is wrong
Almost all of the point for customer’s location was wrongly pointed in the map. Need ti fix that. Myself solution to fix this is copy the address, then paste in the google maps. But sometime, when in a hurry. I also forget to copy & paste it. Customer won’t get their order just because rider left their food at the wrong location (for leave at door/contactless delivery) or couldn’t find their location.
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Very useful to earn flexibly
Deliveroo, understands it riders. Will get new riders if only it gets busy in that area. So, that existing riders get enough orders. I am happy with their way. It would be even better if deliveroo shows delivery destination while we accept order. It makes us easy to plan the destination while we wait to collect order at restaurant. Earnings are not bad. But would be happy if we get small incentives for waiting at restaurants and traffic.
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Deliveroo
I love deliveroo riding account it work just fine, thanks deliveroo for sending me high quality insulated bags that guarantee a high quality service, I’m doing deliveries with the weekend agreement in the Gold Coast, Surfers paradise and I would love to apply for a full availability account kind regards,
-Christian Durham
-Christian Durham
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NO ORDERS IN 5 DAYS
Spent the last 4/5 days going around in circles during busy periods, busy locations even standing at their portable kitchens waiting and waiting but nothing. Its because “Frank” there super-dumb algorithm will not give orders if you have statistics lower than 100% or if you reject an order of £3.50 for a 3 mile job... you can contact them but they say their systems are working perfectly fine and they say go to a busy location, use better signalled areas but its all rubbish. This is modern day slavery. I emailed them and also went through their forums and called them numerous times but you just have rude assistants that treat you like dumb slaves. Id say stay home and warm. Not worth doing this as it costs you more to be apart of them than you make from them.
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Good but can be better
Yes its a good app but
They update app at the wrong times so you loose money and they dont pay for server issuses anymore
App isnt rider freindly as theres too much clicking required
Rider support isnt helpful
App is too restricted and no body listens to the thumbs down
You cant choose which delivery you wanna do when you have a stack
They update app at the wrong times so you loose money and they dont pay for server issuses anymore
App isnt rider freindly as theres too much clicking required
Rider support isnt helpful
App is too restricted and no body listens to the thumbs down
You cant choose which delivery you wanna do when you have a stack
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Can’t complain.....!
Many people are complaining about not getting paid enough and it’s low pay.... however you have to understand your self employed and multi drops boosts your money up, doing it for an hour here and a hour there will not earn you money, do a shift of 8 hours and it soon works out worth while, I love the job, no 2 days are the same and the option of going to different local zones is a big help especially if you home zone goes a little quiet
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