Des voleurs
Response from developer
Dear Customer, Firstly, we sincerely apologize for any frustration and inconvenience you've experienced. We truly value your feedback and are here to assist. We understand that you canceled your subscription shortly after purchase in February 2023, expecting no further charges. It's concerning to hear that you were billed again in February 2024, and we apologize for any oversight or confusion this has caused. Typically, we send out reminder emails before any subscription renewal to ensure our customers are informed and can make a decision regarding their subscription. Unfortunately, factors like internet connectivity or email filtering can sometimes prevent these messages from reaching you promptly. We want to ensure our customers always have control over their subscriptions, which is why our website offers a direct option to manage or cancel subscriptions at any time via https://www.imobie.com/support/. Your understanding and forgiveness in this matter would be greatly appreciated. If you've encountered difficulties cancelling through our website, or if there's anything else we can assist you with, please don't hesitate to reach out to our support team at cs@imobie.com. We're here to help resolve any issues as swiftly as possible. Best regards, The iMobie Team
Does not work
Response from developer
Dear Customer, thank you so much for your review but sorry for that iMobie brings an unhappy experience to you this time. We would like to tell you that we have the free version and pro version of AnyTrans. The trial version of AnyTrans can help you transfer 30 items for each data type freely within 3 days. With trial version, you can enjoy all features (except Phone Switcher) before purchasing it. But if you want to use all functions with no limitations, you need to purchase an activation code to unlock them. Thanks for your generous support and kind understanding in advance. Best regards, Your iMobie Team
Getting “MP3 Files” from Apple Music to Light Phone 2
Response from developer
Hello, thanks for using our app. We are glad that our app helped you. Meanwhile, thank you very much for your willingness to leave us your most authentic comments, and we will continue to work hard to provide better products. Best regards, Your iMobie Team
Did not work and HORRIBLE Customer service
Response from developer
Hello, thanks for using our app but we are sorry for the inconvenience. According to your description, we noticed that you were using the desktop/laptop version of AnyTrans instead of the mobile version of AnyTrans. 1. We would like to clatify that you don't need to install the custom WhatsApp in the latest version of AnyTrans. 2. There were more than 1200 emails pending in February. We will give priority to the purchase user's emails. 3. We are truly sorry for we don’t provide call service currently. It is in that we truly want to save cost and provide our software with the most favorable price for you. So we would like to communicate with you by email. It will be appreciated for you kind understanding. 4. This issue is caused due to online verification. To protect your activation code safety and privacy, the single activation code can only be used on one computer. It means that your activation code associates with your computer. If you format or change computer, you need to contact us to unbind your activation code. After that, you can use activation code again. 5. If we fail to solve your issue, we will refund you based on our Refund Policy. It will be appreciated for your generous forgiveness and kind understanding. Best regards, Your iMobie Team
Useless
Caused problems
Response from developer
Hello, Kwan! We sincerely apologize that our app brought a bad experience to you. According to your description, we noticed that you were using the desktop/laptop version of AnyTrans instead of the mobile version of AnyTrans. 1. Apple values user’s privacy, so it won’t let the third party software to detect your private data such as messages, voice mails, etc. As these data are stored in Sandbox, you only can access them when you already had backups or had finished backup your device. The backups will take up some storage on your computer. 2. For the crash issue, it may be caused by the system error, your computer doesn’t have enough storage, etc. Considering this issue, would you please kindly send the log file to our support team (cs@imobie.com) for further analysis? 3. For the messages issue, it needs our dev team to find the exact reason by analyzing the log file. Thanks for your kind understanding and feedback in advance. Best regards, Your iMobie Team
No way to cancel auto-renew subscription
Transferring photos from Microsoft computer to iPhone
Don’t buy this junk
Response from developer
Hello, thanks for your review but we sincerely apologize that our software brought a bad experience to you. According to your description, we noticed that you were using the desktop/laptop version of AnyTrans instead of the mobile version of AnyTrans. We would like to clarify that our software won't delete the movies without your permission. We are wondering whether this issue was caused by the iCloud sync issue or you disconnected your device during the transferring process. It would be appreciated for your kind understanding in advance. If you have a backup, there is a chance to recover them. If not, we are so sorry that we can't help you to recover them. We completely understand your feelings about the data lose. But it's important to back up your device periodically. Thanks for your kind understanding in advance. Best regards, Your iMobie Team
Good software
Response from developer
Hello, thanks for your review. We are glad that our app helped you to transfer photos. Your warm words will motivate us to move forward. Thank you so much for your encouraging ratings. Best regards, Your iMobie Team
