Connectivity problems
App never seems to work and says it cannot connect to server. The problem has to be fixed because going to the website each time is tedious and defeats the purpose of having an app. Furthermore, the service fee is unwarranted and undeserved given how poor the service is.
Convenience has a cost
This is what I found very annoying. Granted, paying with the app was very convenient, especially as I could not get the meter to use my credit card and I didn’t have $3.50 in coins. However, the app charged me $4.40, which was 40 min past the limit one must pay. Now, I thought I discovered a bug in the application as the app indicated I could not pay beyond 8 pm. What I discovered is there is no way to contact anyone in the app. My only option is to write a review or bring it to the attention of the Princeton parking authority.
<They did respond, here is my reply>
Stacy (if that’s your real name),
Should I assume this insipid reply was automatically written? You wrote to me, “Yes, I see we overcharged you. Is there anything you’d like me to do?”
Your reply has only further enraged me. I initially wrote because you did not have feedback. I wrote a review to alert you to a problem. You guys aren’t in the least apologetic. You tell me you discovered what I told you was correct, I was overcharged. Now, you’re asking me, “Are we good?”
<They did respond, here is my reply>
Stacy (if that’s your real name),
Should I assume this insipid reply was automatically written? You wrote to me, “Yes, I see we overcharged you. Is there anything you’d like me to do?”
Your reply has only further enraged me. I initially wrote because you did not have feedback. I wrote a review to alert you to a problem. You guys aren’t in the least apologetic. You tell me you discovered what I told you was correct, I was overcharged. Now, you’re asking me, “Are we good?”
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Scum and Greedy
This app is scum of the earth by charging an insane 35% convenience fee. This is how you get people to never visit Princeton again.
Works well
Convenient. Easy to use. Makes remembering quarters a thing of the past.
Very precise. Too strict.
I parked across the street from my appointment. I put in time to 1:01 pm. By the time I walked across the street, it was 1:03 pm and I was being written up for a $40 ticket. The officer said I should have added the full 3 hrs instead of the 1.5hrs I needed. This app is too precise: it lacks human empathy. Wouldn’t it be reasonable to have a 5 min grace period? So frustrating.
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No customer support
I received a ticket even though I had paid for parking. ParkPrinceton never responded to my numerous requests for customer support on this issue.
Pitiful!
Despite my having filed three or four bug reports with technical support, and reporting bugs to the municipal government of Princeton, and even deleting and reinstalling this app, it continues to function incredibly poorly.
•It does not show my parking history.
•Worse, every time I park, it tells me the payment could not be processed, even though in fact it HAS been processed.
•Reporting bugs through their app results in auto replies that are never followed up.
•The fee that is charged every time someone uses the parking app is unreasonably high.
The company behind this parking app should be sued or fined by Princeton government for their pitiful excuse of an app.
•It does not show my parking history.
•Worse, every time I park, it tells me the payment could not be processed, even though in fact it HAS been processed.
•Reporting bugs through their app results in auto replies that are never followed up.
•The fee that is charged every time someone uses the parking app is unreasonably high.
The company behind this parking app should be sued or fined by Princeton government for their pitiful excuse of an app.
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Cannot extend time
System does not allow for time extension.
Convenience fee charged ($0.35) every time you restart.
Convenience fee charged ($0.35) every time you restart.
Highly convenient!
Love this app and the ease of payment, reminders, and ability to add more time all from my phone ... no more running in a panic to feed the meter!
Terrible
Cumbersome to set up (understatement). No way to configure notifications. Requires text code for 2 factor identification every log in. How about supporting fingerprint reader instead. Have not even tried to use it but based on set up experience, I have zero confidence. All this and a “convenience” fee! No thanks.
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