Outdoorsy User Reviews

Reviews Summary

Top reviews

Disappointing Experience

I wish I can give zero star to this app. We booked an RV 2-3 weeks ago, they charged me the deposit and all of a sudden after weeks we received a cancellation and logged out from the app. Tried to log in and our attempts failed. Since we thought we booked an RV, already arranged flights and further plans accordingly. So I used my work email to create another account and book a new RV. Outdoorsy accused my account being fraud and rejected my attempt to have a booking. Safety and Thrust team was unfortunately had lack of knowledge to even write my name correct in their email response, so I am not sure about the depth of research they conducted to confirm my identity. Now we have everything planned but struggling to arrange an RV. Incredibly disappointing customer service and care, please do not even think about using this app.
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Response from developer

Hi there, I'm so sorry to hear you've had this negative experience. This is definitely not what we want for our customers at Outdoorsy. Please contact our Customer Support team at 877-723-7232 or support@outdoorsy.com so we can investigate this further.

Cannot book

I’ve been trying since summer of 2021 and still haven’t been able to book a rental. All my requests keep getting declined by the owners. Outdoorsy needs to make changes so that renters have an easier time booking

Do not rent unless you want to give away your deposit

My deposit was taken from me by the owner of the RV at their discretion with no photos or explanation , the RV owner has the right to keep your deposit and Outdoorsey will do nothing to get it back or mediate .
I have not heard from outdoorsey support for a month and they said they would investigate and get back to me in 3 days.

Make sure to factor in the deposit to your total trip costs because you have no say in getting it back .
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Difficult to navigate for new users.

Felt it’s built for renters and not people seeking to list their rv. Downloaded the app, created an account and it automatically threw me into renter mode. Navigated my way to list my rv, got booted off halfway through building my listing and it lost everything. Tried again, completed my listing hit the final submit, and it crashed loosing my listing. I could not find it. I’m not the smart guy out there when it comes to apps but I’m not dumb about it either, and it was difficult for me. Going to RV share and trying my luck there.

Other than that the app features were nice and the app looks good and it seemed very easy to use if your looking to rent.
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Outdoorsy would not value you, the renter

I rented a RV trailer, and only found out that there’s an issue with break light on my SUV when i picked up. I tried to fix the light while keeping the owner updated with my progress…but eventually, the next day it’s decided that it can not be fixed within a couple of days.

I immediately let the owner and Outdoorsy know that i would have to cancel and i wont be able to pick up the trailer. What i was told was that the trip has started (on their app, since it’s past pick up time) and once trip started, there is no refund.

I wish they had a botton to have you confirm the trip starts. Cause their current app assumes the trailer is picked up and the money goes to the RV owner. Who would cough out the money if it’s already in their pocket.

After filing a complaint and the suggestion to add a ‘confirm pick up button’ with BBB, Outdoorsy decided to ignore my complaint and simply decided it’s not worth their effort to make their renter happy. So be careful, this company cares about something more than us renters.
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Would be great if it didn’t constantly log me off and lie about my password being wrong

As soon as I close the app it logs me out and tells me I’m entering the incorrect password when I try to get back. I fell for it the first few times and kept changing my password. The final time I had literally just changed my password - app told me it or my email was incorrect. Tried on my computer and got in just fine. I’ve tried uninstalling and reinstalling the app and it still let me into my account. Skip the mobile app and just log in on the actual site.
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App ok

The app works ok. Only significant screwup this time is the list view and map view button is foolishly placed and you constantly hit it while you’re trying to scroll through the list of available units.

As with most apps: fix it and then stop updating it - this is not rocket science- we just need to be able to find what we want and book it.

Coders seem to always want to put their mark on apps by adding features no one needs or wants and end up screwing things up.
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Renter: Beware of camper specs

Nice idea, bit no auditing of information for camper accuracy. Outdoorsy lets the camper supplier put in anything. Example is my limiting travel trailers to 2,000 pounds (so it should find tiny teardrops, 13 foot Scamps, etc). However it resulted in only (2) small campers. The rest were huge - some as big as 32 foot and over 9,000 pounds. Same inaccuracy has been true for truck campers and class C. I keep trying to use it, because it sounds like a good idea, but no joy. Uninstalled app. Outdoorsy app is just as obtuse and inaccurate as the web version. I’ll still try the web once in awhile.
*** update: the actual search was “Towable. Travel Trailers. 2000 pound limit”. Simple. It was done in (3) areas: a zip in Michigan, Oregon, and Massachusetts (all where I spend time) with the same results of campers listed that were way over the 2000 pound limit, so this is not a problem limited to area - it is a systemic Outdoorsy problem. A simple test can be done in less than 60 seconds by anyone interested in seeing or fixing the issue.
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Response from developer

Hi there. This definitely doesn't sound right, so my apologies for the issues you're experiencing with the app. We'd love to look into this further for you, so please reach out to us at 1-877-723-7232, or by email at support@outdoorsy.com so that we can investigate the issue.

Scam Alert

So a few months ago I booked a rental for and RV for an event in Vegas, when I booked the RV it asked for a deposit which I paid and the rest was to be paid when I picked up the vehicle. The coronavirus made it so that the event was postponed, so naturally I canceled my reservation but I did that with the page saying it would refund 75% of my deposit. Come to find out I wouldn’t be getting any of my deposit black because it’s outdoorsy policy to only give it back if the amount was paid I full. IT DOES NOT SAY THAT ANYWHERE IN THE RENTAL AGREEMENT! It says that in there base policy but not the agreement with the renter. They are scam artist here and have awful customer service and now I’m out 800$ for a product I never used. I would not recommend them at all. I wish I could give them 0 stars. Beware of these scam artist.
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Response from developer

Hi there! Thanks for your feedback, and I'm sorry that you had to cancel your reservation. We would love to look into this further for you, so please reach out to us at 1-877-723-7232, or by email at support@outdoorsy.com. We look forward to connecting with you soon so that we can investigate the issue.

Canceling

If you cancel within one hour after booking the cancellation fee applies to you. This is not made clear. They are not telling you this when you speak to someone on the phone and walking you through the app and not explaining it to you. I booked an one hour later needed to cancel.
The woman never told me because I was booking within 14 days of the booking that I would be charged a cancellation fee because I am within 14 days. There will be a cancellation fee regardless. This needs to be said
I told her I was having trouble with the interface of the app and she did not help me in anyway. This is trickery. If I'm needing help then I'm not understanding things. It's her responsibility to explain to me any hidden fees
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