Disappointing Experience
Response from developer
Hi there, I'm so sorry to hear you've had this negative experience. This is definitely not what we want for our customers at Outdoorsy. Please contact our Customer Support team at 877-723-7232 or support@outdoorsy.com so we can investigate this further.
Cannot book
Do not rent unless you want to give away your deposit
I have not heard from outdoorsey support for a month and they said they would investigate and get back to me in 3 days.
Make sure to factor in the deposit to your total trip costs because you have no say in getting it back .
Difficult to navigate for new users.
Other than that the app features were nice and the app looks good and it seemed very easy to use if your looking to rent.
Outdoorsy would not value you, the renter
I immediately let the owner and Outdoorsy know that i would have to cancel and i wont be able to pick up the trailer. What i was told was that the trip has started (on their app, since it’s past pick up time) and once trip started, there is no refund.
I wish they had a botton to have you confirm the trip starts. Cause their current app assumes the trailer is picked up and the money goes to the RV owner. Who would cough out the money if it’s already in their pocket.
After filing a complaint and the suggestion to add a ‘confirm pick up button’ with BBB, Outdoorsy decided to ignore my complaint and simply decided it’s not worth their effort to make their renter happy. So be careful, this company cares about something more than us renters.
Would be great if it didn’t constantly log me off and lie about my password being wrong
App ok
As with most apps: fix it and then stop updating it - this is not rocket science- we just need to be able to find what we want and book it.
Coders seem to always want to put their mark on apps by adding features no one needs or wants and end up screwing things up.
Renter: Beware of camper specs
*** update: the actual search was “Towable. Travel Trailers. 2000 pound limit”. Simple. It was done in (3) areas: a zip in Michigan, Oregon, and Massachusetts (all where I spend time) with the same results of campers listed that were way over the 2000 pound limit, so this is not a problem limited to area - it is a systemic Outdoorsy problem. A simple test can be done in less than 60 seconds by anyone interested in seeing or fixing the issue.
Response from developer
Hi there. This definitely doesn't sound right, so my apologies for the issues you're experiencing with the app. We'd love to look into this further for you, so please reach out to us at 1-877-723-7232, or by email at support@outdoorsy.com so that we can investigate the issue.
Scam Alert
Response from developer
Hi there! Thanks for your feedback, and I'm sorry that you had to cancel your reservation. We would love to look into this further for you, so please reach out to us at 1-877-723-7232, or by email at support@outdoorsy.com. We look forward to connecting with you soon so that we can investigate the issue.
Canceling
The woman never told me because I was booking within 14 days of the booking that I would be charged a cancellation fee because I am within 14 days. There will be a cancellation fee regardless. This needs to be said
I told her I was having trouble with the interface of the app and she did not help me in anyway. This is trickery. If I'm needing help then I'm not understanding things. It's her responsibility to explain to me any hidden fees