Leave a Review RBFCU
Move Money Issue / Transfer Screen Closing is Broken
Update 4 - 30 Aug 2024: FIXED in v1.8.0 - Full story below…
When transferring money from one account to another, there is no indication that the transfer is successful. In the prior version, the transfer screen closes. Now, the screen just stays open and unchanged. The account amounts are unchanged as well. So you submit again, and it initiates a 2nd transfer. Transfer screen still doesn’t close. Behind the scenes, all the transfers are successful - you just never know. At least - until you run out of money to transfer. Update: 1 Aug 2024 - Still broken in version 1.7.6 Update 2 - 9Aug2024: Still broken in version 1.7.7 Update 3 - 14 Aug 2024: Still broken in version 1.7.8 Update 4 - 30 Aug 2024: FIXED in version 1.8.0. Back to 5-star!!!Show lessDeveloper Response
Thank you for bringing this to our attention. We understand your experience has been unsatisfactory and we'd be happy to investigate a resolution to your concerns. Please reach out to mobileapp@rbfcu.org for assistance.Replacement of Debit Card
I am extremely pleased with fast I got my new debit card, I went in to my local branch in Austin, Texas West Ben White Blvd to file a fraud on my card, I was told that it would take approximately 7-10 business days to arrive, I am very happy that I received on Saturday which made me very happy.
Once again, RBFCU came through for me in a very timely manner which is greatly appreciated. I am so glad to be a client of this magnificent credit union company. Great job to all …I would highly recommend this credit union to everyone, friends
and family.Show lessDeveloper Response
Thank you! We are thrilled to hear that you had a 5-star experience with us. We appreciate your feedback and look forward to you more in the future!New Version Update
Trying to get into my account. My account opens, says there is a new version would I like to update? That’s the only choice so I have to click update, it takes me to the App Store to RBFCU where it says Open, takes me back to my account with the update box, over and over and over again, updating nothing, and not allowing me to access my account because the only thing you can do is press update. This needs to be fixed immediately!!! It’s the equivalent of when I went to the credit union and tried to deposit cash and the atm wouldn’t accept cash multiple times and multiple locations. Please fix this. I even deleted the app and added it back, so it wasn’t that.Show lessDeveloper Response
Hello, we understand you were having trouble accessing your accounts through our Mobile app. Our team has investigated and resolved the issue. For any additional assistance, please don't hesitate to reach out to mobileapp@rbfcu.org.