Cant use the App
I cant use the App , i have already an account i cant log in, if i set the number said is already in use
Why my all rides are cancelled????
I doubt these guys are idiots because they always cancel the taxi I call.
Apps good. Company doesn't provide good service.
I had the same journey to do 3 times today, from a village outside Banbury to Banbury railway station.
For the first two I used Royal Cars and, unbelievably, they messed up both bookings which caused me to miss the two trains I had scheduled.
And that added two hours to my work day.
To top it off, the person I spoke to would benefit from going on a customer service training course. Rather than recognising that I was probably a tad frustrated with missing a train for the second time of asking that day, he got defensive and said it wasn't his fault.
If you have to be somewhere at a definite time, I'd advise you to not rely on Royal Cars.
For the first two I used Royal Cars and, unbelievably, they messed up both bookings which caused me to miss the two trains I had scheduled.
And that added two hours to my work day.
To top it off, the person I spoke to would benefit from going on a customer service training course. Rather than recognising that I was probably a tad frustrated with missing a train for the second time of asking that day, he got defensive and said it wasn't his fault.
If you have to be somewhere at a definite time, I'd advise you to not rely on Royal Cars.
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Does not accept card payments
The app never accepts card or Apple Pay when trying to book a taxi. Always comes up with a red error message. The only way to book is to select cash which is a backwards step in the taxi business
Useless app
I was satisfied with the app on the beginning but since I have the updated version I am not able to use it. I had to logout and I can’t login back. I know the password and email for my login but it’s still says email and password doesn’t match. And even I clicked a 100 times on “forgot my password” I didn’t get an email with the link..
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Doesn’t work now
Previous version was excellent- latest version does not work - always says there’s red no cars available
Apple Pay not applicable
So after the new app Again this time I tried to book a taxi a pop up window came out asking me to authorise a pre payment and I did. In the end I am walking because “Quote not applicable “. The. A red coloured pop up told me to check my settings. I open settings in the app… nothing. Same in the iPhone settings. Uninstalled and reinstalled as suggested by the operator. Nothing changed. Oh and the app tends to close from nothing.
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User friendly app & great service
Excellent! I will definitely be using again
Taxie
Can’t ever pre order and there’s never any avalerbel in morning never had a problem to get to work in till name change and now taxis are more dearer ther more unreliable and I never get to work on time
Let down by app
I placed a booking for a taxi via the app 2 hours before taxi was needed. I received a text message 10 minutes before taxi was due that the taxi had been dispatched but when I clicked the link to track the taxi it was empty. I phoned to see where my taxi was at due time and I was told I shouldn’t have used the app to book the taxi I should’ve phoned and that the next available taxi was 20 minute away which would make me very late for where I need to be. When I explained this not a care or apology was given I was just told again I should have called.
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