Shadow PC User Reviews

Shadow PC

BLADE

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Best thing ever

I love how affordable this is and very good quality great job

Kirusbeats

2 months ago

It's not working all the time but it's great

So recently I got it on 2 devices and after I logged out and turned off one of the devices since it was crashing it still does not work mostly! I use this for my vr for steamvr and I have spent 100 $ on steamvr games

Sirenhead2320/Ikiswooman

3 months ago

Response from developer

Hello! We're glad to hear that you have had an overall great experience with Shadow, but are sorry to hear that you encountered some issues on one of your devices. Please feel free to reach out to Shadow Support from your account page, and they'll be more than happy to assist you with troubleshooting that! We hope to see you again and wish you all the best. -Shadow Team

Good service, but they still deploy like a startup

Shadow is a great service. Very low latency, good connection speeds (unless you’re using the disk heavily) and capable machines. Unfortunately, Shadow still test and deploy their infrastructure like a startup. Whenever they release large infrastructure or service updates, there’s a non-trivial chance the service will be disrupted for hours to days, and seemingly don’t have any good rollback system. Whilst they are agile with releasing new features, which has been great given their velocity compared to their team size, it has left a lot of users experiencing downtime on a frequent basis, sometimes every month. I wouldn’t recommend shadow to anyone who needs high availability. Shadow does not come with a very high SLA

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Aaron J Thompson

3 months ago

Response from developer

Thank you for taking the time to share such detailed feedback. We're glad to hear that you're enjoying Shadow’s low latency, connection speeds, and powerful machines. However, we sincerely apologize for the service disruptions you’ve encountered during infrastructure updates. Your concerns about our infrastructure deployment and service reliability are important to us. We are continuously working to improve our rollout processes and minimize disruptions, and your feedback helps us identify areas where we can do better. If you have further concerns or suggestions, please don’t hesitate to reach out to our support team. We greatly appreciate your feedback and hope to provide a more seamless experience moving forward. The Shadow Team

Broken for IOS

So many issues if you want use iPad with a monitor. One example is you cannot press Esc button while playing a game because it unlocks the cursor?! Then you cannot even re-lock the cursor as the shortcut does nothing and there are almost Zero options to do anything in the settings let alone disable the cursor lock.

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Rogerbanger

6 months ago

Response from developer

We're sorry to hear about the difficulties you're facing with Shadow on iOS, especially when using an iPad with a monitor. We're constantly working to improve the Shadow experience across all platforms, including iOS devices, and your feedback helps us identify areas for improvement. If you have any further feedback or encounter any other issues, please don't hesitate to reach out to our support team. We're here to assist you and ensure that your experience with Shadow is as smooth and enjoyable as possible. Thank you for bringing these issues to our attention, and we appreciate your patience and understanding as we work to resolve them. The Shadow Team

Terrible company

From trolling to terrible wait times and petty baseless accusations, I’m the type of person to usually never be so critical of someone but this company is a good way to waste time and money. Expect to be blamed for their sever maintenance, for your answers to be dodged, and accountability to be ignored. I’ve only ever received service this bad as a consumer a handful of times in my life, and the first was at McDonald’s. So whatever that’s worth to you, just know the service at this company is worst than the none trained minimum wage teenage employees at McDonald’s. I’m fairly sure it’s handled by an Ai and then translated using bing or some other less than credible source. It’s honestly comical how they handled my case, when the service works it’s interesting, but don’t be mistaken it’s only worth a few desperate subscriptions before you just ultimately just pay for the $350 graphic card in their premium pro plan. At 6 months of their subscription you could have a fully fledge custom gaming pc with better hardware than they offer. For mid range the only thing this app has going for it is the fact it’s like renting a windows license and laptop. And that’s really about it. If you don’t need mods or a few select games, get Gfn or any other $10-$20 subscription

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Bucky71301

9 months ago

Response from developer

Hello, Thank you for your positive feedback! We're glad to hear you're enjoying our Shadow product. We'll take note of your suggestion regarding the L3 & select features and work on improving user guidance for such functions. Regarding your concerns about stuttering audio quality and server availability, we apologize for any inconvenience. For further information and troubleshooting tips regarding stuttering audio quality and internet issues, please visit our Help Center article: https://support.shadow.tech/en_US/articles/requirements-and-faqs/how-to-troubleshoot-your-internet-connection/64e310046593fd01eb5e8258 We wanted to inform you that we use the Shadow Expert package with an NVIDIA® Quadro RTX 6000 card, which offers top-of-the-line performance for your gaming needs. https://shadow.tech/en-FR/shadowpro/offers Please don't hesitate to contact our customer service if you have any questions! Kindest, Shadow team

Very satisfying! 🎮

I have had shadow for over a year now I’ve use both the base plan and the upgraded version. Currently I have the upgraded shadow with a little bit of extra storage because I use it to play steam games with my friends the downside of shadow is that it is not 100% reliable, there are times where they are having server problems or other issues and there have been weeks where my connection has been more spotty. However, it seems like every time that has happened after a week or so the issue was resolved and I’m back using it like normal.

Shadow has completely changed my life. I got shadow initially so that I could play video games that I really wanted to while doing the treadmill and from last year until now I’m down to 60 pounds! I use joy cons from a Nintendo switch and they work great! Being able to bring my iPad to any gym or easily over to my friends houses and play video Games has been a game changer for me! I can’t thank you enough shadow. 🌈

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LavaDog

9 months ago

Response from developer

Glad to read your feedback !

Great just some issues

I love the shadow app so much for the resin I am long term in a rv and with this I can play on my phone but my biggest issue is that there is no way to have a keyboard that works for the in app pc I know you can pop up a keyboard but that only works for typing I want one that you could I say play on and use to type commands in game and just general play and use it for all stuff like one that has a window buttons and f1 to f12 something like that a key bored I can use and put in screen and click a button to fade it and hide it you know just something I would want other then that my only other problem is that wene playing I am having to plug in and unplug my charger to keep my experience going well other wise it git so lagging I have to reset the app to play the game I want to play and other times I have to wait hours to play because the app will non stop tell me I can not play because I have no internet Evan tho I have full bars I am on WiFi or cellular and it still will not work I am very great full. For a app like This to give me a chance to stay in touch with friends I like to play with on pc games

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ttv_bray400

10 months ago

Response from developer

Hello, Thank you for sharing your feedback with us! We're delighted to hear that you're able to stay in touch with your friends while on the road in your RV. We genuinely appreciate your insights about having a comprehensive keyboard interface and passed your suggestion on to our Development Team. Furthermore, we're sorry to hear about the connectivity issues you've been experiencing and the need to frequently plug and unplug your charger to maintain performance. We have a help center article that might help you with the connectivity issues: https://shdw.me/HC-B2C-Connection Please don't hesitate to reach out to our support team if you continue to encounter connectivity problems or any other issues. They're available to assist you and can provide personalized troubleshooting to help resolve any ongoing issues you may have. Thank you for choosing Shadow to enjoy your favorite PC games while on the go. We're grateful for your support. Best regards, The Shadow Team

Very useful and practical

I am using shadow since Covid but only really started using it since my actual computer started coughing up blood recently and it is the best solution compare to spending 1000£ computer, I also use it as a troubleshooting tool for multiplayer game when I am modding them so I am making my 50£ worth every penny of it.

I am planning to buy another shadow Pc for my living room to use as a console from the test I did with the one I got right now it is worth it specially if you got a good WiFi and even more if you can be in Ethernet!

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Starykawaii

10 months ago

Response from developer

Hello, Thank you for your positive feedback! We're glad to hear you're enjoying our Shadow product. It's great to know that you find Shadow to be a practical and cost-effective alternative to purchasing a new computer. We're glad to hear that you're planning to buy another Shadow PC for your living room. With a strong WiFi connection or Ethernet, you'll undoubtedly get the most out of your Shadow experience. If you ever need assistance or have any questions, feel free to reach out to us. We're here to help! Thanks again for your support, and happy gaming! Kindest, Shadow team

Not perfect but it’s an option to game

Sometimes, you know. Like in the terms and conditions the help department would like to suggest after half a week waiting for a response. Bare in mind when someone does finally reach out to you, they’ll only reflect away from any responsibility as a company and offer you the most basic form of advice a service rep could possibly. For $50 you’re better off getting 6 months of nvdidas g force now subscriptions. At least it’s a reputable company that takes responsibility. I hope the development team is at home comfortably though… As my problem persist. Make sure you bare all of this in mind. They’re exact words to me when asking for a refund for were “we only compensate for days you unable to access the service, and it appears you’re completely able to access the service.” Even tho their own website literally says there’s an ongoing maintenance scheduled a week ahead of time from now on the servers they connected me to. Which are on the opposite side of the country from me for whatever reason. Maybe they’re company is based with mircosoft edge, hopefully I’ll get a response by this time, next year.

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Bucky71301

a year ago

Response from developer

Non fonctionnel

Depuis mon achat en 3 semaines

ZombiesQc

a year ago

Response from developer

Bonjour, Nous sommes désolés que vous ayez eu une mauvaise expérience avec notre produit Shadow. Dans le cas où votre Shadow n'est pas accessible, notre support se tient à votre disposition : https://shdw.me/HC-B2C-Support_Form Nous espérons que vous nous donnerez une autre chance à l'avenir. L'équipe Shadow