Dumbest service ever
I don’t see the logic or why any apartment complex would implement this. It’s absolutely idiotic. In my apartment I have to pay 20$ on top of my rent for this service. What does that extra 20$ get me? Faster shipping? More secure handling of my packages? Nope, pretty much the opposite. You order something off the internet on Monday and it says it will be arriving on Wednesday right? Well with fetch add 2-3 days on top of that because if your apartment uses Fetch you can’t ship things to your address, you have to ship it to the Fetch warehouse that’s closest to you. And once it arrives there you can set a delivery time for it to be driven from the warehouse to your apartment. But guess what? 80% of the time they just don’t show up when you scheduled them to. So if you have something being delivered that day you’re pretty much forced to wait around in your house all day to make sure it comes and to get it as soon as it does because a lot of the couriers take a picture of it at your front door and just steal it.
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Painful Experience
Where do I begin? This experience of receiving packages through Fetch is brutally painful. This past Saturday I had multiple packages scheduled for delivery, three days before Saturday. On Saturday I did not receive notification that I would not be receiving my packages until 2 1/2 hours into the arrival window. That is utterly ridiculous to notify a customer that they won’t receive a package during the window that the package was supposed to be delivered within. Customer service have me on hold for 25 minutes before I got someone on the phone then the person on the phone wasn’t very helpful and I had to ask to speak to a manager who was much more helpful kudos to Tabby for providing great customer service but yet I still had to wait two additional days for my packages. And to top it all off I’m still missing one package that was received at the Chicago facility on Friday but yet I have received any update... a terrible experience overall!
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Works 50% of the time, every time
If you’re unfortunate enough to live in a complex that has Fetch, I am sorry. They’ve totally defeated the purpose of a Prime membership as you have to add on at least an extra day to get your packages (I’m being very generous here). I’ll give them one thing, they’ve definitely saved me money because I don’t want to deal with the hassle of ordering things online anymore. Right now I’m trying to track down a package that was delivered to the wrong apartment. The photo the delivery person took is blurry and useless, so I don’t know which apartment they actually delivered it to. Last week, it took them five days to track down a food kit delivery they lost, ruining produce during the process.
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Pay money to delay getting your packages
My apartment building requires tenants to pay to use this extremely frustrating service. I would much rather have my packages delivered directly to my apartment building than have them sent first to a company that’s more likely to cause delays than add convenience to my package delivery experience. This company is so short staffed that it’s become common for multiple days to pass between the package being delivered to the Fetch facility and Fetch reporting that they’ve received the package. Then you schedule delivery from them to you. However, once packages are in their system, they can still lose them, causing even longer delays. Earlier this summer, they lost one of my packages for 3 weeks before finding it and eventually delivering it. Many others have gone missing for several days after they’ve been processed in the Fetch system. They also seem to have little capacity to respond to customer concerns, such as what’s going on with these missing packages, in a timely way.
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Late-stage Capitalism At Its Finest
Apartment-building owners profit, Fetch execs profit, and the end user gets a worse paid service (that they didn't want, let alone ask for) than the free one they had before. I have been waiting 11 days for a package to arrive from the Fetch facility a few blocks away. It has been scheduled for delivery twice and never arrived either time (obviously). This package will soon have been longer in Fetch's uncaring hands than it took for the contents (clothes) to be both created from scratch and shipped to the US from India. If they would let me just go in to their facility and retrieve it myself, I would have done so 10 days ago.
If you have any means to protest or prevent the engagement of this company by your living facility, I would urge you do so.
If you have any means to protest or prevent the engagement of this company by your living facility, I would urge you do so.
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ok
it did not have my country or anything so i did not like it but i think it would be a good app
Terrible company and the app is not much better
Besides being a terrible company that diverts package delivery from the post office to your residence to a random warehouse before then having warehouse employees deliver your package to you, the app is also useless. The chat function is limited and encourages you to abandon your questions with the perpetual option to say “never mind.” Sorry, chatbot, I will not give up so easily—I want my mail. There are no workarounds in the app to get answers to where your package is or when it will be delivered to you. The poor user experience is clearly by design though. This company doesn’t want customer feedback. It wants to rip off apartment buildings and leave urban residents in the lurch.
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Avoid using if you can
My apartment uses the fetch service. I was extremely hesitant when I first moved in to use it & my hesitations were correct. This is overall not a functional service. My packages are always days late after they arrive to the fetch facility. And I’ve currently been waiting almost 3 days for a package they originally couldn’t find. Now they’ve found & keep cancelling the delivery window. I called the customer service earlier today & she was supposed to reach back with an answer but nothing… avoid using this service at all cost. Their customer service chat function on the app is also a waste of time. I’ve had issue after issue & I’ve only been using this service for 3 months.
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App developers, please make it so that you can select ONE package to be delivered
This review is just for the app - as far as the actual service, Fetch is great, all our deliveries and the drivers I’ve met have been great.
However - there needs to be a feature in the app where if you have multiple packages at the Fetch facility, but only want one or two to be delivered at first and the rest kept at the facility to be delivered later, you should be able to move the delivery window for only the package you want delivered. Instead it groups them all together.
I don’t know how common of an issue this is. In my case I have several LARGE packages there (we moved, so we ordered furniture, but can’t fit all of the large packages in our small apartment to unpack at once, so rather than having 6 large packages taking up space in our small apartment I’d rather have them delivered one by one on different days, but there’s no way to move 1 package to a delivery date, they all move together - does that make sense?)
If the developers could fix that issue that would be great! I don’t know if that would be complicated though.
However - there needs to be a feature in the app where if you have multiple packages at the Fetch facility, but only want one or two to be delivered at first and the rest kept at the facility to be delivered later, you should be able to move the delivery window for only the package you want delivered. Instead it groups them all together.
I don’t know how common of an issue this is. In my case I have several LARGE packages there (we moved, so we ordered furniture, but can’t fit all of the large packages in our small apartment to unpack at once, so rather than having 6 large packages taking up space in our small apartment I’d rather have them delivered one by one on different days, but there’s no way to move 1 package to a delivery date, they all move together - does that make sense?)
If the developers could fix that issue that would be great! I don’t know if that would be complicated though.
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Good sometimes but horrible when it isn’t
Most of the time, you get your packages a day later than they originally arrive but at least they’re pretty safe and delivered straight to your door.
But about half the time recently, deliveries to fetch won’t be logged in their system for 2-3 maybe more days, deliveries will be scheduled and not attempted, and when you realize the package isn’t coming you may not even be able to reschedule it for 3-4 days because it’s held as “delayed”. Customer service is non existent, I have reached out several times over the months and never actually got a human response back. I’ve had missed windows that I could not reschedule, with a missed delivery time three hours ago still showing as “delivery scheduled” and no changes when I try to update it to the next day. When it works, it’s ok. Maybe even good if you’re very worried about porch pirates. But when it’s bad, it’s a horrible experience that will have you screaming and pulling your hair out at their bot because it’s the only one that answers your texts.
But about half the time recently, deliveries to fetch won’t be logged in their system for 2-3 maybe more days, deliveries will be scheduled and not attempted, and when you realize the package isn’t coming you may not even be able to reschedule it for 3-4 days because it’s held as “delayed”. Customer service is non existent, I have reached out several times over the months and never actually got a human response back. I’ve had missed windows that I could not reschedule, with a missed delivery time three hours ago still showing as “delivery scheduled” and no changes when I try to update it to the next day. When it works, it’s ok. Maybe even good if you’re very worried about porch pirates. But when it’s bad, it’s a horrible experience that will have you screaming and pulling your hair out at their bot because it’s the only one that answers your texts.
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