Avoid apartments using Fetch
Predatory service that is not actually desired by anyone using it- this is a mandatory requirement by apartments that force the service on residents.
Packages are late, damaged, and delayed through fetch. Bonus, you pay extra to less reliably receive mail you should already be receiving. There is not responsibility or accountability in their services because they don’t actually have to care about the true users, tenants. This is all reflected in the app they built and a huge problem if timing and reliability are important to you.
App is absent helpful tools when things go wrong, as well as adequate help text or intuitive behavior or navigation. It regularly just cancels scheduled delivery times and leaves it to the user to notice and reschedule. The customer support relies excessively on unhelpful bots, creating a service that really takes advantage of people with no alternative.
Packages are late, damaged, and delayed through fetch. Bonus, you pay extra to less reliably receive mail you should already be receiving. There is not responsibility or accountability in their services because they don’t actually have to care about the true users, tenants. This is all reflected in the app they built and a huge problem if timing and reliability are important to you.
App is absent helpful tools when things go wrong, as well as adequate help text or intuitive behavior or navigation. It regularly just cancels scheduled delivery times and leaves it to the user to notice and reschedule. The customer support relies excessively on unhelpful bots, creating a service that really takes advantage of people with no alternative.
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Avoid at all costs
My apartment complex recently signed up for the service and forces all of the residents to get packages delivered to fetch instead of to our front door. It takes so long to get packages from when they’re actually delivered to the fetch facility to when you get them at your home. Today was my final straw as I was waiting for a package to finally be processed into the fetch system. It got delivered right before 2 PM today at the warehouse and I just got a notification now at 5pm that they have my package. The kicker though is that apparently they have no one to deliver it so I can’t get my package, that I need by tonight, because they didn’t schedule it to be delivered until tomorrow at 2 PM. That’s 24 hours from when my package was actually delivered to when I can actually have it, and that’s only if it makes it on their truck to be delivered tomorrow. This is honestly one of the worst services I’ve ever had to use through an apartment and I could not caution you enough to not move to a place that’s utilizing this.
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Good reviews on here HAVE to be fake.
Was forced into this awful, terrible, annoying service by my apartment complex recently purchased by Greystar. Not sure what the incentives were for them, but seems very shady and scammy that we started all of a sudden having delivery problems when this new “solution” popped up (as if existing delivery services are somehow incapable?). Anyways, the service is wildly inefficient and ALWAYS days late no matter how much you’re willing to pay for same day or rushed delivery. Took me literal weeks, and 16 emails to get a response from someone there to fix my last issue and this week they lost my iphone twice. Lol. Not enough time in the day to bash this garbage company. Also, they don’t have a phone number to reach out to so when they screw you over they can ignore your emails.
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App is not helpful
I have been trying to get ahold of someone at Fetch about a package that has been “en route” for almost a week. When I go to report a problem, the text option does not work. I can only email someone, which I did. A few times. The last few times I’ve tried to chat with a live agent it says that I’ve caught them when they’re taking a break and to try later, which I also did. I feel like this app is becoming more of a hassle than just going down to our mail room. Honestly wouldn’t have it if our apartment didn’t require it. Just adds one more step and one more party involved in getting a package from point A to point B. This is nothing about the delivery workers - the ones who have brought things to my apartment have been very kind and I know they work hard. This review is solely for the app and the management of things when they go wrong.
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Inconvenience at Best
I've now been at two apartments that have transitioned to Fetch and its use has been forced on residents. It is not a service for residents.
Both apartments previously used package lockers and a package room where residents got notified a package was delivered and could walk down 24/7 and quickly grab packages. Compare that to Fetch which requires a different address when ordering delivery, requires you to schedule a delivery time, and only offers 2 hr windows for them to deliver packages.
Having to use a completely separate address is probably my biggest frustration, especially when conveying it to friends and family who want to send you something. But, getting a package on time is impossible. A package must be delivered to Fetch by 4p to maybe be delivered in the 8p-10p delivery window which means you won’t get your package til the next day. Also, unless you want your package to sit outside your door, you have to hang around for a 2 hour window (which packages are often delivered before or after).
This is primarily a service for apartment management and it’s frustrating to see it marketed for the resident. I moved from the last apartment that implemented it and I’ll be doing the same for this apartment.
Both apartments previously used package lockers and a package room where residents got notified a package was delivered and could walk down 24/7 and quickly grab packages. Compare that to Fetch which requires a different address when ordering delivery, requires you to schedule a delivery time, and only offers 2 hr windows for them to deliver packages.
Having to use a completely separate address is probably my biggest frustration, especially when conveying it to friends and family who want to send you something. But, getting a package on time is impossible. A package must be delivered to Fetch by 4p to maybe be delivered in the 8p-10p delivery window which means you won’t get your package til the next day. Also, unless you want your package to sit outside your door, you have to hang around for a 2 hour window (which packages are often delivered before or after).
This is primarily a service for apartment management and it’s frustrating to see it marketed for the resident. I moved from the last apartment that implemented it and I’ll be doing the same for this apartment.
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Forced to use, false promises, and missing packages
Oddly I have lived in a location for over 4 years and all of a sudden due to a lack of staffing and high turn over rate we are now forced to send and packages to a warehouse. Reading there is 0 ownership of the package when the service receives it. The terms of you read them, remove liability for missing packages for the apartment complex and then also fetch. It’s not there problem. What a great business idea if to drain money out of residents that already are paying inflated rent prices. Hi welcome to your new resident, you don’t have a mail box it’s actually located in a different city, so you can’t have a registered address to do any business in, even though it’s you working from home. We are not allowed to send packages to a 3rd party. Seem like no one really wants to deliver. And why not put the cost and liability on the resident. I would give 0 stars if I could. Do not trust this service. Complain and begin to push back. This is the worst service ever. I have lost 0 packages before fetch. With fetch I have lost 5 now. That’s what they do make you “fetch” your own package. Shoot I may be better off going to the fulfillment center my self. Instead of moving the item between warehouses to get it lost. Cut out the middle man. Goodness.
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Forced into subscription for something no one needs
The reviews have to be paid for. This service is absolute trash. My community has forced us into this subscription at $30. Nothing but constant problems, delays and challenges. Drivers that’s I’ll mark that they’ve “missed us” however we where in the apartment the whole time. Impossible to contact support, even got an email from management that we’re overloading their system and need to stop reaching out. Then got another emails stated that we need to be grateful we’re getting service at all because of their logistical challenges. Not every chore has to have a subscription and was going to the mail room really that difficult?
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Repetitive bad service in Orlando, FL
Delivery drivers for fetch in my neighborhood treat packages carelessly, thankfully my perfume bottles didn’t break today. They never knock on the door when something is delivered and I’m pretty sure one of two packages that were stolen from me was stolen by their delivery driver because it was gone from my door 2 minutes after it was “dropped off”, the picture they took of my package was still in the delivery drivers hands, didn’t even set it down at my door step. Fetch also definitely needs a better support system because it takes them forever to respond; after my second package was stolen is when they finally responded though I had to use all of their resources to finally get in contact with someone. I won’t be using fetch anymore. Maybe other locations have better experiences with this delivery service but I was left extremely disappointed.
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Best delivery system! Reliable and friendly
I love Fetch! I don’t have to worry about being home to receive packages, and they hold my packages when I’m out of town or I want to get several packages delivered at once. I can just schedule when I want them delivered. It’s very convenient and reliable. I think the main attribute of the service for me is reliability and that’s what I’ve got from Fetch since I signed up seven months ago.
I even made a mistake in the shipping address once and was able to quickly get to a customer service representative and they found my package and delivered it right away. I like that, as automated as the service is, I can get to a real person quick. Also, they were super nice and friendly!
In my previous building the front desk person would receive packages and then I had to go to the lobby, ask for them, wait while they went to the back to look for them, sign for them and return to my apartment. That seems so old school now compare to Fetch.
The missing star in my rating is because I don’t have a service to return packages. I understand it’s something that each building community has to enable, but I think there could be a way to make it easier or attractive for all properties to sign up for return services too!
I even made a mistake in the shipping address once and was able to quickly get to a customer service representative and they found my package and delivered it right away. I like that, as automated as the service is, I can get to a real person quick. Also, they were super nice and friendly!
In my previous building the front desk person would receive packages and then I had to go to the lobby, ask for them, wait while they went to the back to look for them, sign for them and return to my apartment. That seems so old school now compare to Fetch.
The missing star in my rating is because I don’t have a service to return packages. I understand it’s something that each building community has to enable, but I think there could be a way to make it easier or attractive for all properties to sign up for return services too!
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Forced to use Fetch
I’m not sure why our leasing agency has required us to register for Fetch at a $10 package delivery charge added to our rent monthly whether we have any deliveries during any particular month or not. We have no choice in the matter. Fetch is certainly not more efficient then FedEx, UPS, or other similar services that deliver packages to my door without any additional charges in many cases. I’m not even sure this requirement is legal, or meets ethical standards. I’ve personally experienced lost packages, packages delivered to the incorrect apartment, and other residents’ packages being delivered to my apartment. It is my opinion that we as paying residents of the property should be afforded the opportunity to choose what delivery method we are more comfortable or confident with.
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