Leave a Review Route
Delayed information
I’m shocked to see it’s 4.8 rating but I am glad this has worked so well for so many others. You’d think after gaining access to my entire life through privacy allowances, this app would be able to properly track most of my packages. Instead I constantly have to put in my tracking numbers and update when items are delivered. I was thinking maybe because of the pandemic it’s getting confused, but my items come from a variety of shipping sources and it’s always wrong or heavily delayed 😩. Even the filter function doesn’t seem to work properly, this is where you can choose to see all order statuses, those in transit, or those yet to ship. I hate to say this but I always end up more confused about all my pending orders and still end up getting a piece of paper and writing down my orders and their ETAs. Because I am also holding USPS accountable for being absolute trash for over a year now, I gave the app some leeway on Being unable to get up-to-date information from their shipping process.Show lessalexask
Developer Response
Hi! So sorry for your experience. Can you please contact us via email at feedback@route.com so we can investigate and resolve this for you? Thanks!Do you shop online? You NEED this
Ok. Where have you been all my life?! I am an avid online shopper. It’s become my preferred way to shop. No lines, no parking, I find what I want and buy it. It’s all very efficient. Until it’s not! I’ve had several packages go missing, who the heck knows what happened. Sometimes I cannot find or access my tracking, it can be super frustrating. Route eases ALL of those frustrations. In fact from now on I will be only shopping from stores that offer Route. Wanna know why?! I know exactly where my packages are at ALL times. No more stress! And if one of my precious packages does go missing, as long as I was able to buy Route package protection at check out, it’s the easiest, fastest, no hassle resolution process ever!!! I can file a claim with a few clicks and get a new one shipped immediately!!!! I’m obsessed with this!!!!!Show lesskels645
Route feels like a scam
Klassy Network uses Route for their tracking, and the tracking option for just online without using the app and connecting email doesn’t show anything, it just doesn’t load at all or comes up blank. I don’t want to sign up my email for privacy reasons, but Route won’t show you tracking info without it. I tried using a hidden email but typing in my regular email and it still wouldn’t show where my package was. Route has insurance so if the package was “lost” during shipping, you have to make an insurance claim to get reimbursed or have new items sent to you. You have the option to ship without this insurance, but I’m guessing stuff will go missing and you’ll have to buy new. I bought with the insurance and my stuff STILL went missing, like the package arrived at my house, but the way KN shipped the package, it could easily be opened and items could be slipped out by the hole not being taped shut. So of course I had to make a claim and new items sent to me. It all seems kind of suspicious on who benefits from a claim being made, products not being delivered (when there is no proof that KN actually put the items in the package or they meant to not seal it all the way). And why does Route want my email so bad, accessing my private info?Show lessKebi 530