Leave a Review DoorDash
Only good for side hustle
In my one year experience with the dasher app, I found that the best way to have somewhat of a good experience is to use it as side hustle. I pick and choose my orders from the comfort of my house. When you decide to go to their hotspots, you are running like a headless chicken. Doordash is going to play with you. In addition to that, Doordash has time management issues. When I first started i did $3 - 5 orders until I found myself waiting 30 min to an hour for the order to get ready and received no compensation for wait time. Big orders like Walmart’s literally ask to carry 5+ cases of 40 water bottles up whatever amount of floors the customer request for delivery. Sometimes you make 3 to 4 trips up and down the stairs. A complete waist of time and energy for $10 - 15 compensation. When you do fast food like McDonald’s in the overnight, the only way to get the order is through the drive thru. On the weekend the drive thru is full. The line goes slowly. You could spend half an hour standing in line, but Doordash doesn’t take that into account. They mark that delivery as late. Even when you reach out to Doordash assistance to explain the situation. They make promises that they would look into it, but they never really go ahead to help whatsoever. The system want to take advantage of you. But if you know how the system work, you can take advantage of it. So is the case with the dasher app. All the best everyone.Show lessExoticTale
I think more is to be done
While this is a great way of making some extra cash, many times I’ve been left frustrated. For instance I’ve been to Taco Bell on two different occasions just to realized that they’re closed and you have to use the driveway. By the time you get to the driveway mic, they’re not accepting DoorDash orders. I spent 37mins in a Taco Bell driveway just to be told this and it’s happened twice. I was once sent to a restaurant that wasn’t even open and for all my time spent I was compensated with $0. NOTHING.
I don’t even want to talk about the times they’ve made me do orders way out of my delivery zone. It’s one thing to pick up orders in your zone and deliver out of your zone, but to give me orders out of my zone is not cool. I was dealt a blow when on one occasion I did a delivery out of my zone and since it was going to be my last delivery because I was scheduled to stop in a few minutes, they added my order to pickup another order close to the delivery point of my first order. Remember I was already out of my pickup zone. The second order had a delivery address about 17mins when it would’ve been way above my schedule time. When I finally delivered it, it was a 50mins drive back home. I used to care about my acceptance rates, but not anymore because they don’t care about your contract
I can go on and on, but I’ll end here for nowShow lessEdet87
Too many dashers in one are
You guys have advertised your business soo badly. The first 6 weeks of working was great was really busy peak times were great. But now I can’t even make $50. Peak times are like nonexistent and it’s just a joke you have allowed too many people in the one area to sign up and now the drivers that have been doing it for weeks are now missing out and can’t make the income they used to off it. Why would you allow so many people to sign up to be delivery drivers when there isn’t enough deliveries for people to make decent money. For me this has been a big help as I am in lockdown and don’t receive government assistance. You really should’ve though of this better because now I’m looking for another way probably go to Uber eats. Not to mention the time I would have to wait sometimes for and order up to 40 min I’ve waited to pick up and order also gotten orders that were due to be picked up 10 min prior to me accepting. And then being sent 20 min to drop off an order and only being paid $12 for it. Your company is a joke!! And you will lose a lot of staff for this!!Show lessneksksank
Needs to be fixed
Dasher is not letting you give a reason for why you are declining an order. Very annoying. Poor development.vmej77
Buggy app
After updating new version.. I am unable to decinle orders .. unable to unassign.. it shows black screen. Already raised concern to support team with screenshots but they l sent me an email with basic troubleshooting .. lolshaha113
Could be better
I been dashing for a few months now and I honestly think the app could be so much better. Firstly, when two orders from the same place show up at once; we should be given the option to either accept all or accept one. I had a retail order that was more than half an hour away from my location but because I accepted the other order, I had to accept the long distance one too. Secondly, base pay is too low. $2-$3 is nothing especially considering the amount of wear and tear and gas you’ll be needing when working as a delivery driver. I believe it would be more fair to give a honest base pay plus tips of course. Third, there should be a mileage limit. Especially if I’m dashing in a certain area there is no reason I should be given the option for orders that are 10+ miles away. Of course I don’t have to accept them but it makes more sense especially if we’re choosing a select area to dash in. Lastly, for the dasher retail orders, we should be able to zoom in on the pictures or at least get clearer pictures. I’ve had a couple of times where I had to strain my eyes just so I could see the correct measurements on a product. Not to mention, these photos/ products should be up to date. If the company changed their packaging then DoorDash needs to include the picture of the correct packaging so there’s no confusion.Show lessSpecial.Kiy
Saddened
On a few different occasions there has been problems with the app or shall I say glitches in the door dash system. It may say go to McDonald’s pop up right away is go to Burger King pop up right away go to Panera Papa go away etc. etc. Sometimes it does not give you time to accept or decline lately there have been quite a few glitches in the system go to Friendly’s go to Chili’s go to Panera bread go to Friendly’s go to Chili’s. I don’t understand what is happening. If it’s something that means are working out from glitches. I would like to know it is very confusing waste a lot of time gas running back-and-forth quickly trying to get it before someone else can snatch it up. Such as today that had happened two days ago it has happened there were no orders for quite some time. Some people are saying they were having trouble with their app. We logged out we logged in no change.
Also are the customers aware that the base pay or peak pay is not a tip from them. I get many orders small and large with no tip and I think they believe that that is included in the shipping and handling fee is there anyway we can note that to the customers stating this is not a customer tip that we are there for them with a smile and their food and they do not give a tip specially when you have to go across the river to pick some thing up and bring it back across the river again which takes up a lot of timeShow lessmamamoomoo
Fun job just needs some tweaks to the app
The map is pretty difficult to use since you can’t hear where you should be turning. It just beeps at me when I need to turn. It’s really distracting having to look from at the phone every time I deliver.
I have also been missing out on more dashes because the directions are wrong and send me to dead ends or closed roads. I either have to enter it into my google maps if I have somewhere to pull over or just try and figure it out if I don’t. Or I will get sent to an address that is way out of my delivery area and have to go all the way back to my area before I can get another order. It usually cost me as much as I get paid for the order in gas when that happens. I’ve been dashing for a little over a week and have literally only made enough to cover the gas that I’m using while delivering. Even though I show up early to pick up and leave restaurants early with the deliveries. It’s usually the amount of time it takes to actually get to the delivery address because they can be all the way across town.
Other than that I love working for DoorDash. It just needs a few tweaks on the app to help out drivers and make it easier and faster to get to deliveries. Or adding to the pay due for the amount of time you are driving to a delivery. Here in Vegas it can take 20 minutes to go 11 miles.Show lesscrd357
App Ratings/Order Pay
Door Dash app lowers your acceptance rate considerably if you refuse a couple of orders in a row. The app doesn’t show you if a customer is adding a tip, so sometimes it’s just the base pay, or base pay plus peak pay, no matter the distance. I want to deliver during lunch hours but won’t because it’s not worth the expenditure of fuel for $4 to travel 3-5 miles/$5.50 for 6-12 miles. When sending two orders, it affects our delivery time window, especially if the restaurant takes longer to process the second order, or the customer doesn’t include gate codes, or special instructions that there are 2 entrances to their residence location, which brings down our “on time” delivery rating. If I’m headed in one direction I am sent an order that is in the opposite direction, I can’t switch lanes that fast, sometimes traffic is heavy it’s difficult to find where to do a legal U-Turn. And the biggest issue is I get sent orders that take me out of my scheduled delivery area, and am notified that I’m out of my delivery zone, so I have to travel back if I want to receive more orders, so for a longer distance the app doesn’t account for round trip travel which is not cost effective. I’m looking to sign up with other similar food delivery apps to see which one works best for me, but of course I will continue to do Door Dash.Show lessSuzukigirl1000r
Simple, Convenient, and Honest.
I work for three different on demand companies, or apps, and DoorDash was always my favorite one to work with. I absolutely love that there is now a Debit card for dashers to be paid, DAILY, I am impatiently waiting to receive mine! The only things that I would suggest are being able to know more about the mileage you’ll be driving when accepting an order, and the road conditions (if paved or stone, pot holes, hilly, etc.) another is customers are still able to text you after you have marked a delivery completed, I’m not very comfortable with that, although DoorDash hides your number, it is still aggravating when you are trying to delivery your next order and you have the previous customer texting or calling your phone. I also wish Dashers had discounts for the apparel and car accessories on the Stores website. I think it would be a pretty cool idea to have local Dashers in the different areas to get together for meetings, that are not mandatory, for things like advice on being a Dasher, practicing possible delivers, and fun delivery games! That may also help keep us Dashers to stay motivated and want to Dash more! Thank you for this opportunity, I think this was an amazing idea!Show lessWiltingIvy
