Leave a Review DoorDash
Worst support ever
I don’t usually rate any app but this I feel like I had enough with this that’s why I don’t want anyone else to go through this.
THE TERRIBLE SUPPORT EVER. They will promise to resolve the issue within the time limit e.g 24 hour but never get back to you even after 24 days and If you try contacting them then they will try their best to ruin your day. They don’t have any training whatsoever for how to actually resolve the issue they will always share some random faqs email or link without even listening or understanding the problem. On the top of that they will end a long waited call or live chat at any random point in the middle of the conversation. NO CUSTOMER SERVICE EVER.
Secondly the app or the so called “system” is full of bug. It sometimes allocate you the job and won’t show up in the app to accept it and when you missed the opportunity it will affect your rating and you will get even less orders like 2 orders in the 12 hours shift. Or sometimes it will show you that the address of pickup or drop off is nearby hence the fare would be less but then out of no where address gets change which will be 6-8 kms away from the original location but you still get paid the initially offered fare.
Other than that app crashes while accepting orders, if the order is delayed by the restaurant then it will also affect the dasher rating, and so on I would say save yourself some real trouble by staying away from being dasher.Show lessNeel1278
My Experiences as a Doordash Driver
While dashing I hate it when I see “you missed an opportunity”. I tell myself, how could I have missed when it’s not even offered to me. Sometimes these “you missed an opportunity” shows in succession, like three in a row in a matter of seconds. Does Doordash intentionally do that? I am an optimistic person so when I see “you missed an opportunity” I just smile and tell myself “here we go again, there goes my acceptance rate, it’s going to go down now. I work very hard and I’m dedicated to my job so I always try my best to satisfy my employer and my customers all the time. I have been dashing for three months now, I haven’t declined an offer yet, I always accept whatever I’m offered. Sometimes though, there are offers that I had to pick up from about 11 miles away then deliver it way to the end of town, about another 15 miles. I just tell myself, it’s a normal part of the job so I don’t complain at all. I must commend the “Doordash Support Team”, they’re always there for me. Every time I get into a situation where I needed their assistance, they’re there and always are willing to help. One time though, I had to wait almost 20 minutes before someone offered to help me. The majority of the time, there’s someone within three minutes.Show lessConscientious Driver
Dasher support is awful. Scheduling feedback
First of all, Dasher support is atrocious. 9/10 times they don't actually help us because they don't listen or there's a language barrier. They don't understand how the app works. They lack basic customer service skills and only frustrate us more.
Second, why is it that I couldn't reset my claimed time to have an hour less? I scheduled myself earlier in the week for 10am - 8:30pm today. Since last night, I have been trying to change it to 11am - 8:30pm but it will not allow me despite already having that time claimed. I wanted to give up an hour, not get more hours. I should be allowed to do that even if "the time slot is no longer available" because I was already apart of that time slot. It doesn't make sense. I understand that no one else can schedule at that time for more hours but I should be allowed to take time off of my schedule since it's already claimed. It's not like this hour is even worth dashing in (10am-11am).
Finally, the text service is ridiculous. I am bombarded with texts for absolutely every order when I already get a notification from the app itself. As drivers, this text system is distracting and over done. I wish we could opt out of order texts and just received the rest without opting out of texts completely. We need to be able to communicate with our customers but don't need your text service distracting us while we drive. I received 30 texts in 2 hours yesterday. That's nuts.Show lessAlfunions
Not bad
It’s not the worst company to deliver for but they certainly don’t pay enough to send you 15-20 km away from the restaurant. If it was in the same area as you started your doing ok because they send deliveries once inside the original scheduled areas but once you go outside the area you need to return to the original area to be sent more deliveries.Show lessDanosJeep
Coupled Deliveries
Couple deliveries are too far from each other.dagamastet
Worst app
I dont how they advertise 18-22$/hr. I earn about 10-15$/hr. Base pay thing is ridiculous. I drive more than 15 km to earn 5$ which take about30 min to pick up and drop.poudelz
Confusing.
I like the work. But it’s a pain that you can’t lock a delivery in. MAAAAAANY times tonight. I would drive to a hotel spot’ and by the time I got there it was taken by someone else. So I’d drive back across town to another ‘hotspot’ and it was gone too.Dashingdreams
Jose
It’s seems doesn’t worth doing door dash as pick up drop off locations are far and very little moneyvanchithanam
Terrible
You make about 4$ in 45 minutes if there’s no tip and subtract gas charges you make around 2$z not worth your time at all. The food is never ready to be picked up when it’s supposed to be and you end up having to wait 20-30 minutes in the restaurant until it’s ready.Devin RS
Notifications don’t work
Most of time the notification doesn’t work unless you have the app running in the foreground. Even then, there would be pop-ups but no sound.
The failure to notify made me miss a lot of deliveries, thus reducing earning opportunities, at the same time, reducing my order acceptance rating. :(ruaman
