Leave a Review DoorDash
Exploit driver
Bad business model 1/ Distance showing in app does not reflect the true distance. Doordash wants you to go 4km for 5.5 Aud. It takes 20-25 min for 5.5 Aud. 2/ Dash support does not help. The support callers are nice but Doordash policy only wants driver bear all costs if sth bad happen 3/ In the beginning, they entice new drivers with promotions. Soon, they cut all promotions. 4/ Long waiting time at restaurant and dashers have to wait. 5/ Doordash wants drivers to protect it from regulations in Australia by asking drivers to do petitions. Nevertheless, Doordash does nothing to help or protect drivers. 6/ Customers rating mean nothing. Since customers only pay few bucks for delivery, they often give 5 stars. 7/ App often crashes.
8/ They call us to check why we dont move to customers; yet when drivers need them, it takes 20 minutes to resolves 1 problem. Drivers have to take that cost.Show lesschessgiants
Great app, But Google maps isn’t!
I’ve been a dasher for sometime now and it’s been great way to stay busy be active and all the above while making money, but I’m definitely going to complain about the in app maps as for using “GOOGLE MAPS” it has sent me to quite a few wrong addresses and also it is not working as well as it should, with the guidance from google maps has been frustrating while working, when I get an order and I’m facing one direction it has constantly want me to go back in the opposite direction rather then guide me towards the way I’m facing to get to my new destination. Also by the way as for the app itself it bugs out sometimes too with having a glitching effect while using google maps. I would really appreciate it if google maps would fix the problems with the location base as well as navigation which I definitely rely on the most because of work. I say this because I do like the in app map feature make things easier within the app, But for using google maps I’m just not really to happy with it because of the issues I have with it while I’m working. Also what I don’t like is that while using the navigation it don’t auto rotate which it should I like to turn my phone horizontal while driving with navigation! Please some improvement of the dasher app needs to be improved, BUT OVER ALL THE GOOGLE MAPS NEEDS TO IMPROVE WITH NAVIGATION BIG TIME!Show lessMSNICOL3
Pay is hardly ever worth the time
The company of door dash is doing extremely well, but dashers are paid little more than slave labor, especially after gas, insurance & vehicle wear & tear are calculated. It’s nice to have the option for some extra cash when needed, and I love that I can just log in & work whenever I want to, but they really need to pay at least double what they pay dashers.
Regarding the new completion rate requirements, it really needs to be made much more clear in the offer screen how far away the drop off location is from the pickup location. I have unassigned myself from several deliveries immediately after accepting an offer because when I’m able to actually see how far the drive will be, it often doesn’t even cover the gas expense, and definitley doesn’t come close to compensating for the time. There are times when it has actually costs me more to deliver an order than I actually get paid. This negatively affects the completion rate. If they are going increase the completion rate requirement, they should also increase transparency on the offer screen so it’s easy to tell in the 20 seconds we have to make the decision, whether it’s actually worth it to accept.
Accepting an order just to arrive at the restaurant and find out it’s closed also shouldn’t affect completion rate, but it does, even when you send a photo to prove that you aren’t lying.Show lessmtemplee
App is good, Google Maps put me in danger
The Dasher App itself is very good, works smoothly, and I love the ability to DoorDash and make money in my free time. It is even convenient that Google maps is built in, making it one step easier to go location to location. The only problem, however, is that Google maps itself doesn’t work well at all. At least once almost every single order Google maps tells me to turn too early or too late, is confused for the first minute of the drive and has me turned around, or takes me to the wrong address. Yesterday for instance, it took me to the completely wrong side of an apartment complex, and later in the night took me to the wrong trailer of a sketchy trailer park, where a man who was clearly intoxicated was hostile towards me for walking the neighborhood trying to find the correct trailer because Google maps was wrong. Although thankfully I was not harmed, things could’ve gone much worse very easily, and it could’ve been avoided if Google maps had simply done its job correctly.
All that to say, I’m super grateful for DoorDash, but can’t trust Google Maps and it risked my life last night, which isn’t something I prefer to have happen. The feature of having maps in the app is helpful, but I think Google Maps needs to improve, or DoorDash needs to switch map partners.Show lessJay dudes
Get a real job, don’t waste your time!
The money on here is absolutely not worth the time and resources you put in. You regularly get bad directions, horrible pay, unreasonable pick up locations and customer demands and you have every refusal and late delivery logged on your record and impacting your rating, regardless of any valid reasons you might have for them.
For example, the app will send you to a crowded shopping centre car park and just count that as you arriving- does it take you ten minutes to find a park, only to discover the staff there haven’t finished the order yet when you arrive? Tough, your problem not Doordash’s.
I use this app occasionally between work shifts but there is no way that anyone using this app for their main source of income is going to make anything close to minimum wage unless they are extremely tactical about it and “Dash” only during peak hours and bonus pay periods, which runs contrary to the whole “work when you want” flexibility narrative they promote themselves with.Show lessMiccy2000
DD is a dead end company
It’s only a matter of time. They can’t make a profit because apparently they either don’t know what they are doing or the company just isn’t sustainable to operate. I saw a review about it from a writer explaining how expensive it is to run a company like this. Poor Door Dash! Yet here is the actual truth. If so much money is spent running it, why is no one but the higher ups happy? Why doesn’t the app work properly if they spend so much to constantly update and pay engineers and tech guys all this money? Because it’s glitching and crashing and creating issues for everyone- merchants, customers, and drivers. This past week their instant pay platform through Payfare crashed. Sure, we don’t know if it had anything to do with DD but it’s a little suspect that it happened following an update. The updates cause massive problems. And guess what? I’ve been on it for 4 years and the app wasn’t a smooth ride back then. 4 years later and you haven’t ironed this out?? In fact, I originally started with DD then went to UE because UE’s app was just so much better. Still is. The company is too!! The only reason so many people are using DD is because they monopolized the market by forcing their way in- listing menu’s and services without restaurant’s permission, etc. Had they done it the ethical way they would be like UE, and might be around in 10 years. But they don’t do anything ethically, it’s all cut-throat at DDShow lessPSAfordrivers
Unfair Business Model
Such a game changer in the beginning - gig work - but I feel this company is not transparent in their business models. Their customer service is terrible both for dasher and customer. None of them know what they are talking about they just read scripts and send you the same email over and over. If you live in an area where the customer base is limited they will not reduce the amount of drivers for the area, and forget getting a shift that isn’t 2am-5am on a Tuesday. This renders dashing unattainable for anyone who isn’t able to be a top dasher yet (you need 100 deliveries first, which is not possible if you can never get shifts to begin with). I think they need to go to a waitlist model like every single other gig work platform. If there are too many drivers in an area they shouldn’t be able to add more! It’s greedy and really shows the company doesn’t care about their drivers, who aren’t even employees anyway so they basically profit from workers who aren’t really compensated by the company itself. The market is over saturated with drivers and not enough customers ordering deliveries. I don’t blame them when door dash marks up the food prices almost 40% in some places! Plus all the fees are ridiculous, “expanded range” fee for living slightly outside a city center is laughable. Overall just disappointed with this company as a whole. Don’t do it unless you live in a large metro like Seattlle or San Fran. Not worth it if not.Show lessEmmaLizBeth529
Accident issue
Negative rating as i was delivering food and dog attacked and bite me but no help or compensation from doordash or anyone. I had been sitting at home for more than 2 days and no source of income. Very disappointed with this service.Vis4455
No compensation
Doordash won’t give any compensation for delayed order from the restaurant, whether you ten minutes or one hour. And the support team also won’t help either they just simply say to wait more or unassign the order. So after long wait you have to cancel the order and get nothing.
DisgustingGurpritsingh
Horrible pay
I opened an account on dasher to multi app with uber, and after a few deliveries I am appalled by the low pay. I received so many requests over 4 km that only paid $5. I ride a bicycle, and for comparison I get paid $7 for 1.5 km trips on uber and have never been paid less than $6 unless it’s under 1 km. Sure, there are more requests on dasher, but it’s not worth the distance and time and especially not worth the immensely disproportionate pay. The bonuses on dasher are laughable, only +$1 per order.
The app is also problematic, not letting me push down the info tab so I can actually see the map, it’s also set in miles and there is no setting to change it to km. I also get an sms every time there is a request which is annoying. The map system in the dasher app is also inaccurate. I decline many orders that I find unrealistic, and as a result get less requests. Maybe if the pay wasn’t a joke, I would accept more.
I know that for consumers doordash is generally cheaper than uber eats, and I can see how getting more orders from doordash can be better than waiting on uber, but it simply isn’t practical for bicycles; accepting far orders that take 30 minutes and an additional 30 minute surge back to my comfortable waiting area is not efficient. If I had a car or motorcycle, maybe I would still consider dasher, but even then I don’t know how profitable it would be when put up against fuel and maintenance costs with low pay.Show lessXur, Agent of the Nine
