Leave a Review DoorDash
Latest update
The latest update removed the feature to review the Dash after each completion. That’s really bad for Dashers because vendors (and also, but much, much less often, customers) are sneaky and treat Dashers with prejudice and rudeness, which they will be allowed to get away with if Dashers can’t give feedback. Also, the update resulted in the gps part of the app taking you unnecessarily long routes when an obviously simpler route exists, whereas saving mileage and fuel is so important to this type of work. The update did fix the focus on the camera when there’s bright light shining directly at it or when the flash feature is selected. It also fixed the glitch of the app freezing when the Dash time is finished. An update I’m waiting to see for safety reasons is for the app not to drop the gps randomly when the hotspots change or especially immediately after orders are accepted. It causes drivers to miss freeway exits and turn lanes and then have to navigate more than one button to get back to the gps all while driving in traffic. Most importantly, I just feel much less safe using the app without being able to give feedback after each completion. That feature needs to be a non-negotiable permanent option of the app.Show lessZnickitty
Unfair ratings
Do NOT work with DD. Customer can scream at your for nothing and when you tell support they do nothing about it. Tonight I was told they would make sure I never got assigned to this particular customer again. Assigned? They should never be able to place an order again for screaming at someone when their order was delivered on time and they saw that it was pulled out of a hot bag.
App randomly tells you that you’re not in front of the customers house even though you are so you have to go through quite a bit of hassle in order to complete the delivery so you can start your next one. If it’s a UI system it’s either stupid or they purposely screw with you to mess up your ratings. Prime example you decline saying you don’t want to go over X mileage but they keep sending you that distance or further, or you say you don’t want to go to a store like bed bath and beyond, which is always far deliveries, and they send you three in a row dropping your acceptance rating. Finally, they also let customers unfairly rate you, for something that is likely the restaurants fault or DoorDash’s fault. If Dd puts drivers on a double order and they either a) don’t give enough time to do the delivery, or b) the customer thinks that you’re late and getting frustrated b/c of a or b. Or c) the order was ready ahead of time or you were assigned at it it like warm by time you pick it up. That is not the drivers fault especially when we went there immediately upon acceptance.Show lessmmpets
Couple fixes
1. When u have a dash scheduled, u should be able to reschedule it to any time. I guess it doesn’t allow if a dash is not needed at that time. But that’s not right, I still wanna dash in that time frame, but maybe need and extra 30 minutes before etc. if u have it scheduled from 10 am to 10 pm for example, I should be able to change it to 11 am to 10 pm, rather than having to delete it altogether and now my only option is 4-6 pm for example. Needs to be fixed
2. There’s too many times lately where dashers aren’t needed. Idrg the idea of not needing dashers anyway. That’s the name of the game, if u don’t get an order u don’t get an order that’s the risk of dashing, but to not allow me to dash if I wanna dash because u don’t feels it’s needed, is stupid, and then literally in 2 seconds an opening might appear, doesn’t make sense. Or if u have a certain amount of dashes you should qualify for “dash whenever”. The acceptance rate is a horrible way to decide that. Would u accept 10 orders in a row for $3 for 7 miles? Yea me neither, so because I’m smart I get penalized on the acceptance rate and now I’m not a top dasher?
3. No order should be blow $5, idc how short it is. There’s no excuse. It’s ridiculous, cuz yeah maybe it’s 1 miles drive, but did u factor if there’s a delay at the resteraunt? Delay with the customer? App problems? Now I’ve literally almost just made $3 for an hour or 45 minutes? Yea I’m exposing lol
4. That’s it for nowShow lessRaymond Minewiser Jr
Horrible, withholds funds
I have never had a positive experience on this app, pay is barely worth the effort and every single time I have tried to withdraw money it gives me non stop issues, requiring me to call completely unhelpful costumer service reps who give zero solutions, weekly payout takes days longer than stated, every time I try to use instant payouts it states I haven’t signed up for it, despite doing so, and being approved 3 times at this point, most recently they tried to out my cash into a Doordash debit card(why on earth would I want my money anywhere other than my own bank account???) without even asking me, had to spend 30 minutes with a customer service rep(the first one hung up on me as soon as I stated the issue, obviously no one wants to deal with this issues others clearly have), just to get told I’ll get my money in a few business days, honestly close to just reporting them to the BBB, this is getting ridiculous, what is the point of using this app if they won’t even let me take out my funds.
Frankly I don’t even understand why I have to go through a whole separate process to get approved for instant payouts in the first place, it goes to the same bank account, no other money transfer services requires you to go through a separate process with a whole week of waiting(waiting for what, exactly? Literally just put my card info in, that takes a few minutes to verify), clearly they’re just trying to stop you from getting money outShow lessAssassin0011
Not for me
Simply do not believe your ratings are this good. I apologize for my last review stating this is the worst app of the big 3. App design is decent. Shopping part is well organized. Much better than Uber Eats presently. Occasional complete app glitches that correct upon restart. Unaware of any that falsely damages driver ratings like the Grubhub app. My problem is the pay rates and offers received. Have tried with Dasher several times and just don’t find the offers worth it. Sending offers at .50 and .60 cents a mile OR WORSE and showing the drivers their acceptance rate is completely unacceptable and asinine. Are you even trying to promote professional drivers? NO Managed a couple times to break 20 per hour but that was short lived. Not even close to my earnings from other 3 major companies. I personally think they need investigaed. Always get better tips from other companies customers. Ie Just worked similar shifts for DD and Uber. Made $30 more with Uber. Even though I’m “top priority” for higher paying trips per DD. I never see orders for more than a couple miles until the very end of my shift And those are barely more than a dollar a mile. Stop holding drivers up in personal lives and other ventures. Sorry but most driver perks are either revenue for them or already existing discounts through merchants. Just an honest opinion. On a plus I have seen an increase in revenue on my last couple attempts. Thank youShow lessBilly Jo Bob Brain
They keep deleting my reviews 🤣
Does me giving you guys a 1 star irk you that much? Fix your app and customer service then. Every other month there is a bug where I can’t edit my shift to go in 30 minutes later if I’m running late that day. I have 1 contract violation that I’ve disputed and it’s still sitting there because they can’t do their job and simply clear it. (It was due to being late because of traffic because there was an accident on the road I had to travel on to get to the restaurant. The customer was contacted and they were pleasant and okay with the delay.) I tried getting help from customer service another time and “Donna” said she’d look into the issue and then never got back to me. Also after I reject an order and state a reason such as pay too low or distance too far, I’ll still get the same exact order with the same pay a couple minutes later (as if I’d really change my mind about driving 10 miles for a $2 order). I have also noticed at times the second time a rejected order pops up, the app will actually ROUND THE MILES DOWN to make it look more appealing 🤣 sickening. Same place, same order, same price, same restaurant but the first time it pops up it’ll be 5.6 miles away or something like that, and I’ll receive the order again a minute later after rejecting it and it’ll magically pop up at only 5 miles away. My husband and I have both noticed this. Absolutely sickening and manipulative. Fix the app and fix your morals. Corrupt to the core.Show lessMadiSonic
My time so far
I’m pretty new to Door Dash but the job fits my needs! I quit my 50 hr a week machining job and one of the best companies I ever worked for! I had to die to many years of working in production doing repetitive motion type stuff! My muscles just couldn’t take it anymore! This was one of the e options I considered for work! So far it’s not to bad although most of my frustration comes from merchants that don’t have orders ready! Door Dash has been courteous and very fair! I really like the freedom that one has with scheduling especially if something comes up and you have to go right away it’s ok! Choosing what hours and days is awesome! This gives me the freedom to pursue my own projects as well! Every now and then I do have problems with the GPS freezing up momentarily (luckily I grew up in this area) but Dash support has been responsive and usually quick with a solution! I think I will keep doing this job for a while! It has been a nice break on my poor muscles! Most jobs in my field require me to lift 50 lbs at least! Not this one! Love it! My torn swollen muscles are getting the rest they need! I was also afraid of starting all over in a new career but this hasn’t been bad at all! Even an old guy like me can do it lol!
Thank you Door DashShow lessFixit 1969
Faulty systems and stress
I’ve been door dashing for a while now and I find that your system has many faults I have to restart my cell phone almost every day during a trip during a run a dash so that it’ll work effectively. The requirements that you give us for time causes me to speed and causes me stress costing me money because I have to pay for more gas cause I’m driving faster. This is also an unsafe behavior I don’t know where are you came up with this idea of giving essay in a limited amount of time to deliver in order. Maybe some delivery boys are not very diligent but I am a diligent driver. When I deliver I deliver. Another problem Hass to do with stacking orders on me and then not adjusting the time so that I can meet as of a reasonable on time rate for example yesterday you gave me to order stacked on each other and the delivery time for each one was after I had already picked up my orders though how can I deliver on time when I didn’t even pick up the order on time I feel the system is very unfair and it can get any causes more stress because i’m a diligent driver. When I drive for DoorDash I do my best and yesterday it was pouring down rain I got soaking wet to the bone but I still delivered my orders you know a little gratitude sometimes goes a long ways having your system working efficiently would be nice thank youShow lesszzdriver1950
THIS APP NEEDS REVIVING!!!
Used to enjoy driving as a dasher till everything started becoming customer based. Customers get free deliveries, coupons off orders and deliveries, don’t have to tip…the list goes on. I’ve called and have wrote many reviews expressing my feelings as a degraded driver and not much has seemed to change. Drivers are still treated as full time employees the way we’re held accountable for our acceptance rate and completion rating all while being given orders for $2 and change to $3 and change going many miles. Orders crossing town lines or even state lines sometimes for only a mere base pay and no tip. This is a service based app where real people are making real time deliveries using their gas and vehicles for customers who are free delivery and no tip, how is that fair?!! I’m not saying a giant gratuity should be added to every order, but an automatic one based off order size(what customer paid) would be VERY VERY appropriate, would make drivers feel rewarded and worth it again! The cash back on the dasher card is nice don’t get me wrong and the (+)pay orders is a nice new incentive, but maintaining an above 50% acceptance rate is very hard when there is no promos going and orders pour in for minimum base pay over and over. I’d hate to stop using the dasher app, but it’s either gonna come to that or I’m gonna be deactivated for poor acceptance rate and that isn’t right either.
Sincerely with deep concerns,
A fed up dasherShow lessPuj62
Please do something about the navigation!
While the app itself is a wonderful way to earn some money if you’re a college student like myself, the navigation system is horrible and outdated.
I’ve been driving around town multiple times trying to find my way to an order and it has just completely taken me to the wrong area. What prompted me to write this review was the instance that happened to me today, resulting in me getting a 1 star review, almost lowering it to the point where my account may end up being deactivated. Since this customers house was right off the road, and there was no driveway to my knowledge, I ended up having to pull up onto their front yard to drop off the order, when in reality, there was a driveway, just behind the house, easily accessible about two blocks down. This was also noted in her instructions for the order, but I could not see those because I was trying to follow the directions the navigation app told me to take, which was to take a driveway that used to be in the front yard. If the system was updated to the point that I could’ve A: seen the customers instruction while following the navigation apps instructions or B: updated recent enough to have known that there was no driveway in the front yard now, and it was obvious it had been gone for years at this point, then this could have been a seamless delivery with no issues.Show lessIron finder
