Leave a Review DoorDash
Not worthy
I have scheduled my dash today for 1 hours but something is glitchy on app so i just do the relaunch the app and they show me is my schedule is ended . I talk with agents they said that it will never happen again . And after that i have scheduled my dash for 2:00pm to 9 pm and i got the message from their side is “ Hey Happy! You've scheduled yourself to start dashing in 30 minutes!”
And again when i have tried to dash again so that time I am little far from my dashing location and go to that location again the application glitches and here I tried as per their statements on first time after saying sorry for issue they said to if you will have any problems like this uninstall and reinstall it but 5 march 2022 I have wasted my half of the day. So , please don’t think that doordash is helpful for extra money. I have very bad experience and dissatisfied with doordash. I am here giving them one star for my previous deliveries. Please, Don’t do this things because we are not happy. VERY DISSATISFIED CUSTOMER.Show lesslkhij
Not good enough for use
I was to think that with the popularity of DOOR DASH, that Dasha app would be really good, but unfortunately it isn’t. First of all I would like to have the opportunity to choose whether I would like to do two deliveries or one delivery in one go, instead I’m forced to take to otherwise have a bad rating if I don’t accept it. I personally don’t like to do two orders because half the time I’m waiting for the second order to be prepared while the first one sitting in my car getting cold. And the price for 2 doesn’t add up to 1 order so getting ripped off… Also having problems with arriving to restaurant when the Order is half an hour off being ready I have to waste half an hour of my time waiting when I could be doing other deliveries I think there should be some sort of time put on there for when the order needs to be picked up closer to when it will be ready. The other problem I have encountered is the maps with the app it doesn’t collaborate with the real addresses, on multiple occasions I have gone to a restaurant with the address that DOOR DASH gave me and it’s completely wrong causing me to have issues and delay in people‘s food. Definitely needs more work!Show lessJjjjaazzhhhyy
My thoughts
First night I made close to $20 for 3 deliveries. Not so bad. However, some people are horrible with instructions. What they tell you makes perfect sense in their head but when you get there it doesn’t make sense. Another thing is, while I was closing an order out another immediately popped up and the app automatically accepted it making the person think I was ready to take their order! Right after that happened the app closed and wouldn’t open back up after closing it, reinstalling it, and resetting my iphone nothing worked I basically waited for 40 minutes and decided to go home. Nearly 20 minutes after I got home the app decided it wants to work again..
I open the app back up and what do you know? The same order which popped up & accepted itself was just sitting there. So I cancelled and told support what happened. And by the way the order was 45 minutes away from where I live! No. Other than that if customers would.. I don’t know.. LEAVE A TIP that would nice. I always left my dashers $5-$10 tips because they go out their way to get your stuff & also if customers would put the effort in to be more accurate with instructions that would be nice too. Just my thoughts.Show lessIamTheMostHonestReviewer
Inconsistent and Inconvenient
It has potential, but the real issue here is that even though you are working in an assigned area, they often take you up to 20 miles outside of your service area, then you cannot pick up another order until you drive back into your service area. Beyond that if you try to cancel an order that takes you this very far distance, you get dinged for cancellation. So you may have to except an order that will only pay you $1.50, which won’t even cover your gas to get all the way out there and back. At that point you need to hope that the merchant actually has the food ready, or you could theoretically be making less than five dollars per hour.
This is probably an example of about 30% of the routes. The other 50%, DoorDash doubles up much of the earnings, leaves you with a tiny amount of pay, and the remaining 20% are very close by but don’t expect to make much because it is very close by.
Then there’s dealing with customer support when something happens like they send you to a closed restaurant, or the restaurant is taking 20 or more minutes beyond the estimate. At that point the customer likely will not tip you as much, even if you do reach out to them and let them know of the issue. DoorDash customer service will typically give you the response that they will work with you to make it right, but they never really do in the end. You can expect next to nothing out of them, and it will likely even damage your reputation.Show lessUncleRays
Needs major improvements
Let me start off by saying that DoorDash pays way better than uber! That’s the main reason for my 3 star.
HOWEVER! It needs to improve the way it pays out its drivers. Uber only charges .50 cents for instant payout while doordash charges $1.99 and I’ve added my card several times and I still don’t have an option for instant pay. They really need to work on fixing this.
Another thing is I don’t know if it’s a slow month or not but they are hardly sending any orders, I’m a 5 star top performer and I’m out driving and receive little to no orders, for that reason I have been doing uber because I cannot afford to be out driving and wasting my gas. Please note that I always go during dinner so no it’s not because I’m going during non-busy hours!!
Almost all fast-food locations should be removed from doordash, we don’t have time to wait over 15 minutes in the drive-thru, we lose money when we end up having to wait for the order, I wish doordash would understand this. The fast food locations I have the most issues with are POPEYES #1, BURGER KING, WENDYS, AND MCDONALDS. PLEASE REMOVE THEM OR DEMAND THEM TO OPEN THEIR DINING ROOM FOR PICK-UPS OR CHARGE CUSTOMERS AN EXTRA FEE FOR PICKING UP FROM FAST-FOOD CHAINS.
And lastly, tip should be a requirement, there’s no way I’m going to drive over 5 miles for $2-$5 order, that is just a no! The minimum tip should be AT LEAST $3 and even then I will consider accepting the order.Show lesscerva2020
Fix bugs. From friendly dasher-tester
Important information for app developers. Already encountered difficulties several times (Iphone IOS 15)
1. Difficult situation #1. When there are 2 orders on the screen, you need to confirm each pick-up in order to move on. The first order is ready, but the second is not ready for a long time. Problem: I can't undo it myself. There are no buttons in the application: "?" "Help" and there are no buttons "I can not complete this order" "The order is not ready." I have to call or write to the support service or write to the customer to cancel the order, because the support service also does not know that I do not have these buttons in the application when 2 orders are together. It takes me a long time to explain this problem to them. Please fix this.
2. Similar situation #2. Also 2 orders on the screen. But in different places. One of the store is closed. And again there is no way to click on the "help" "?" second order and indicate that the store is closed, take a photo, because this button is not available at this moment in my application. And again I have to call the support service and explain the situation.
Problems with buttons happen only when there are 2 orders at the same time. If the order is one, all the buttons are in place.
I hope this information will be useful for testers and developers of this application. Glad this review helps dashers and their customers to make this service even better! All good mood!Show lesst_inna_usa
First time I got cheated
I was thinking DoorDash was a honest group. My orders were pretty fair as a lot goes into our car and time as dashers. I know they use to take the tip money and play them into the drivers payments. For the first time I noticed how they are now doing that with the “peak or “promo pay” I was noticing 7$ and 5$ orders I said to myself how can there be a 2$ promo and the whole order only be 5$ that would mean the base pay is 3$ and I know I never have and never will accept a 3 $ order. Anyway I’m until now I thought we were finally getting paid for work but a 3$ order in California lol gas alone to do the trip cost 4 so why would anyone lose money for you guys? What a shame it is now I never even had to look at my pay bc u guys. We’re on it and fair and paid what we should get but I think with a 2$ promo running I had 3 orders all that were 3$ base comon greedy to say the least. All I can ask is plz try to be honest don’t put a promo if ur not doing promo prices. Understand we are in cali every order should be at leader 10$ but min is 7 or not worth it we would be loosing money. But certainly don’t mislead and con on the promos I don’t know why y’all just started the conning on them as u we’re keeping it legit. Oh well I’m sure I will be reading about this one soon how doordash uses fake promos to intisce drivers. And if u could actually give me some extra pay for the lies aand inconvienceShow lessdashcr8zy
Save yourself the headache
Don’t get me wrong the app itself is okay sometimes when they’re not having technical issues but believe me when I say this is you have a problem customer support is absolutely zero flippin help. This is week three story of a dasher countless emails calls chat supports supervisors and resolution teams I can’t even get into my account. I’ve had my account for almost three years about 3 months ago got reactivated and started to dash again only to receive a “login error” finally get through to support told the team will email me a day later contact again and this time I’ve been told I didn’t opt into a location privacy sharing contract on their end and countless other are dealing with this and they’re working diligently to get the accounts back “okay” we’ll next thing I know I still haven’t heard anything in a week contact again and now I’m being told there’s another person name on my account! Major issue my bank account and private info is on this app so what’s going on?! And guess what I get told I’ll hear back with the team about this and what do you know still nothing and here we are today two calls in trying to figure out what’s wrong and I’ve been told my accounts on the sign up process and I’m not active how does any of it make sense it doesn’t so save yourself your life and stress level before deciding to put your hopes into something like this only to be royally messed when you need help from themShow lessmelissah33
Improve DD app
I’ve only been driving since June and I really do enjoy the job…..when the app is working properly. I’ve spent a lot of time ‘chatting’ with Support or speaking with them by phone. I’ve had several different app issues and most have been addressed. Today was the worst. It was absolutely crippling. After accepting the order, I drove to the restaurant and picked up the order and put it in my car…all ready to go. All of a sudden I had no way to inform DD that I had picked up the order, no information about the delivery other than the customer’s name and no way to contact her to let her know it might be a little longer than was first thought for receipt of her food. I went into the restaurant to see if they possibly had her address or phone number. No. During my time in the store, another dasher came in looking for the order for my same customer!!! DD had moved the order from me to the other dasher because they hadn’t heard from me so they assumed I wasn’t going to complete the order. Bottom line? I passed the food to the new dasher to deliver. She would receive the payment (as well she should) and I not even lost a lot of my dashing time, I LOST THE $$ FROM MY ORDER. Unacceptable. This is a fabulously successful company….they should have state-of-the-art technical equipment. Like I said, I really enjoy the job but issues like this MUST BE addressed.Show lessRtsylady
Not a driver friendly application
Today I started to deliver an order which is 8km from the restaurant. I went to the delivery location showing in the maps(In app) where I couldn’t find the address and called the customer, then customer told me I am very far away from their location. I have double checked the address in the app which doesn’t have an house number due to which app took me to a different location. I have travelled a total 16kms to deliver one single order. I have reached support regarding the same they 0% interest in neither solving the issue. Finally, the worst part of this is app tracks the time perfectly and raise a contract violation alert immediately. The least I would expect is to train your support team to get as much data as they can to replicate the issue and find the root cause and avoid future instances rather than blaming it on drivers and deactivating their accounts.Show lessmanoj454
