Leave a Review Instacart Shopper
Can’t see my ratings
At first I wasn’t sure if there was a glitch on my app or people just didn’t do the ratings after I delivered. I have completed over a thousand orders and can’t seem to get passed 99 five stars. The only time it changes is when a random four star shows up with no explanation and the five star amount reduces. Also I have received several compliments from customers but I’m unable to see them. I have talked to other shoppers about this and they have showed me their ratings and some have been in the thousands.
I’m also having issues with orders appearing for a fraction of a second then disappearing before I can react. Sitting at stores and waiting when the app says 15-30 minutes or even 5-15 minutes and no orders come up. I move to a different store only to get an order at a store that’s not even on the map.
Also why does the pay reduce when a customer requests a refund on an item that isn’t available and the customer didn’t like any replacement options? Sometimes I spent entirely to much time waiting on customers to respond to messages and searching for items that aren’t there just to have my pay reduced.
Even with these issues I’m still giving Instacart a five star review because for me there are more pros than cons. At least most days. Also I have never had any issues with shopper support. They have always been nice and helpful.Show lessBigbob1867
Developer Response
Hi! We’d like to get more information about the issue you’re having, so please contact us via DM (@instacarthelp - X), via DM (Instagram) or private message (Facebook). We'll look into it ASAP. Thanks!No Sound notifications for iPhone
I don’t get any sound notifications when an order is received, so if I don’t happen to be staring at my phone, I miss orders.bravadoca
Customer Ratings
I really enjoy using the app especially since I have platinum status with high priority to batches.
However, I’ve noticed that customers ratings are not fair when they do not communicate with me during the shopping experience. They also rate a low score if there is an substitution requested and when I replace the item with the closest in price and compatibility they are able to score me low based on it when they did not communicate a refund or a different item while I am shopping. I always greet and offer customers to communicate with me in their InstaCart experience however, 90% won’t, but are allowed to score me low or say that I did something wrong when I have reached out to them for their input on replacements. In short, in the last several weeks my score has tanked lower than it has in the last four years of being affiliated with InstaCart and it has been very mentally anguishing because my income has declined and I wonder if that my access to batches has also been compromised.
Overall, I love InstaCart and my independence of working on my own, making my own schedule, and making my customers happy in their overall experience. I just wish that the rating system was more fair to shoppers that show exemplary work ethic, accurateness, and professionalism.
Thanks InstaCart 🤗Show lesssingle in 2021