Extremely low batch pay
I’ve been doing Instacart since the pandemic I started late 2020 I’m a platinum cart shopper now and even though it says I will have “priority access” I may only see 1-3 batches per week or so under this category and outside of that, I can hardly get a decent batch because once it pops up, it’s gone less than a second before I can even raise my finger to tap it it’s not fair to sit and wait for orders and then you don’t even have a fair chance of seeing it or accepting it before it disappears
And why has the batch pay decreased so horribly? this shouldn’t be something that shoppers have to worry about when we already have to worry about how the customer may tip us. At this rate, you’re basically just working to cover the gas used to make deliveries so basically you’re just breaking even there’s no real profit at this point and please stop lowering the pay once we mark something out of stock or have to refund a customer. It is not our fault, especially if they do not want a replacement or don’t even respond to let us know. That is on the store not on us. Why should we suffer?
Instacart used to be a great way to make extra money, but it’s really not anymore when you consider the wear and tear on your car to not even see decent wages from all your hard work is really disheartening and a big letdown
And why has the batch pay decreased so horribly? this shouldn’t be something that shoppers have to worry about when we already have to worry about how the customer may tip us. At this rate, you’re basically just working to cover the gas used to make deliveries so basically you’re just breaking even there’s no real profit at this point and please stop lowering the pay once we mark something out of stock or have to refund a customer. It is not our fault, especially if they do not want a replacement or don’t even respond to let us know. That is on the store not on us. Why should we suffer?
Instacart used to be a great way to make extra money, but it’s really not anymore when you consider the wear and tear on your car to not even see decent wages from all your hard work is really disheartening and a big letdown
Show less
Can’t see my ratings
At first I wasn’t sure if there was a glitch on my app or people just didn’t do the ratings after I delivered. I have completed over a thousand orders and can’t seem to get passed 99 five stars. The only time it changes is when a random four star shows up with no explanation and the five star amount reduces. Also I have received several compliments from customers but I’m unable to see them. I have talked to other shoppers about this and they have showed me their ratings and some have been in the thousands.
I’m also having issues with orders appearing for a fraction of a second then disappearing before I can react. Sitting at stores and waiting when the app says 15-30 minutes or even 5-15 minutes and no orders come up. I move to a different store only to get an order at a store that’s not even on the map.
Also why does the pay reduce when a customer requests a refund on an item that isn’t available and the customer didn’t like any replacement options? Sometimes I spent entirely to much time waiting on customers to respond to messages and searching for items that aren’t there just to have my pay reduced.
Even with these issues I’m still giving Instacart a five star review because for me there are more pros than cons. At least most days. Also I have never had any issues with shopper support. They have always been nice and helpful.
I’m also having issues with orders appearing for a fraction of a second then disappearing before I can react. Sitting at stores and waiting when the app says 15-30 minutes or even 5-15 minutes and no orders come up. I move to a different store only to get an order at a store that’s not even on the map.
Also why does the pay reduce when a customer requests a refund on an item that isn’t available and the customer didn’t like any replacement options? Sometimes I spent entirely to much time waiting on customers to respond to messages and searching for items that aren’t there just to have my pay reduced.
Even with these issues I’m still giving Instacart a five star review because for me there are more pros than cons. At least most days. Also I have never had any issues with shopper support. They have always been nice and helpful.
Show less
Response from developer
Hi! We’d like to get more information about the issue you’re having, so please contact us via DM (@instacarthelp - X), via DM (Instagram) or private message (Facebook). We'll look into it ASAP. Thanks!
No Sound notifications for iPhone
I don’t get any sound notifications when an order is received, so if I don’t happen to be staring at my phone, I miss orders.