Leave a Review Hertz Rental Car, EV, SUV, Van
Bad company
Hi I had a reservation for August 6 for a car in Texas and I live in Connecticut when I arrive to Texas they told me that the car is not available and that they don’t have anything else they can replace it for me with I explain to them that I had booked us a week ahead of time and that lady was very rude and disrespectful she didn’t care and she told me to just try going to other locations they might be able to help I went to another location and they were not able to do anything I ended up after having to rent a car for double the price had they told me ahead of time I would’ve just changed my plans but they didn’t let me know.Show lessakkash2006
Hertz is the best!
Hertz is my absolute favorite major label rental car brand. I’ve almost exclusively used them since my corporate days and my points never stop paying off. I almost rented from this sketchy guy in San Rafael, CA because everyone told me all rental cars were booked in this area rn, but I went straight to my Hertz app and booked a car for half the daily cost snd none of the ridiculous “down payment” that guy wanted! 😊 💯Show lessjojo8763241
Review
Your website makes it hard to use your reward points. It always freezes on phone and on website. Also you can’t use your points at airports you choose? Tried to do something simple “update the time for pickup “ now I have and error saying call desk. Someone should organize your site better on phone/site for the customer to navigate , especially when trying to use your reward points. Your sites use to function much better before the pandemic now every time I use it something breaks or doesn’t work properly. Praying everything is ok with everyone on the team and things get better with the site.Show lesslymanJBess
Rental made online not showing up in app
I made a rental online on my computer. When I attempt to add the reservation number to the app in my Gold member account, it is not able to find the reservation. I just called and spoke with a rep on the phone, and the only way to add my Gold member number to be associated with the reservation and show up in the account is to cancel the reservation and rebook it, which would be a about an additional $500 in charges. How is it not possible to just add the reservation to my existing account? Airlines have this figured out with adding reservations you’ve paid for to a loyalty program, seems like the app should be able to do this easily.Show lessnaterdee
Terrible Service
My wife reserved a vehicle online as it stated it was available. The following day the local store tried to call me, but since I am not able to take my phone into work I did not get the information. They had told me they did have that car anymore. The only car they had was a small SUV. They said they would have to charge me more because it was a 2021 SUV. I said well ok since I need a car. The manager said she would have try and get it lowered. So the price ended up being the same price as the original car I was going to rent. The problem came when she added PAI/PEC and roadside service without my approval and changing what my wife had selected online. So I brought this to her attention and she stated that if she took that off she would have to charge me $150 a day instead of $53 a for the car. She didn’t even show me the new charges or go over the documents. She didn’t even want to do a walk around for the car. I had to say ok let’s do a walk around. Then she told me that I would only have to put in as much fuel as was in the car already when I returned It. On the contract it says tank needs to be full. She was more worried about closing than. taking care of the customer. Before I could even get in my car they had closed up shop. It was 5:00 when we left. My wife’s number is also in my file, instead of trying three times to call me she should of called my wife.Show lessjmjsusmc
Developer Response
Hello! Thanks for taking the time to leave us a review, and feedback about your experience. We hope to continue improving to give our renters a better experience. - Hertz App TeamPriest location is the best
I don’t know how much attention puts hertz as a company to this reviews but I tell you right now my company provide me a rental car every day of the year I been doing it for the past 2 years work with multiple companies Turo,enterprise,Sixt,Avis,budget, I have an account with all this company’s and meet managers and representatives by hundreds and this two guys WALTER , and BILL from priest location on Tempe Az, are the most professional,attentive and they have a WORLD CLASS SERVICES .. hertz you’ll be losing the best employees you have when these two get tired of you’re company so take care of them because as an experience market costumer there the best you haveShow lessjo33999
Developer Response
Hello! Thanks for taking the time to leave us a great rating, and words about your experience. We're happy that you've found use with this app & our team! We can't wait to see you again soon at Hertz rent a car. Happy renting! - Hertz App TeamMuch Worse than Previous Version
This app promises to save time but decidedly does not. Numerous bugs with the reservation screen make setting pick-up and return dates a nightmare. The one reservation I managed to complete took three tries and consumed a quarter of an hour. Every time I tried to enter a pick up date the app slammed me to the current date. After exiting and re-entering the page many times I finally found a work around by entering the return date first and then entering the pick up date. Not exactly intuitive!Show lessMkscms
App continually puts the wrong state
There’s a bug in the app where it puts the wrong state and it’s causing issues when I rent a car. The home page of the app shows my correct address as Washington, DC but when you go into Account, it says my home address is Washington, CONNECTICUT and my work address is Washington, IDAHO.
And it doesn’t allow me to update the state in my address!!
Please, please fix this.Show lessJful2
Terrible experience
Terrible experience. 2 problems. 1st: I was told I could drop the car off after hours in their lot. The lot was full when I arrived late at night. I didn’t know what to do or where to leave the car, and couldn’t get a hold of anyone with customer support. Finally I found a phone number I could text for support and was informed to park the car on the street near by and make a note of it. After initially arriving to dropping off the keys, over an hour of my time had been wasted. 2nd: A few weeks after the rental I was charged a $20 toll road fee that was incorrect. I used a carpool lane with my family, which was also an expressway, only to be charged $20. When I called to fix it, I was offered no support, no sympathy, and no refund. I wasted another hour of my time being transferred multiple times. A multi million dollar company couldn’t take off a $20 fee to fix a mistake, and make up for an incredible hassle. Ridiculous. Lousy customer service. Even restaurants refund your meal if you’re not satisfied. Will never use again. Will tell everyone I know for the rest of my life about this experience and to never use Hertz. I imagine that damage will cost more than the $20 saved by refusing to help me out.Show lessAdamtownsend
Developer Response
Thank you for taking the time to rate your experience with us. We hate to see that your experience was less than satisfactory. If you have more details to share about your interaction with our location please reach out to our team on social media at (m.me/hertz). We truly appreciate the feedback. - Hertz App TeamDisappointment
I have been with Hertz for a while and have always gone to them when needing a rental. Well today I was supposed to pick up a vehicle from Montgomery, AL at 5pm. My flight landed at 505 as scheduled, but unbeknownst to me the desk there closes at 5pm. Now I get to the counter at 515 and no one is there. You know you had a renter coming on a flight so why not stay an extra 20 min? If your answer is well you arrived after our hours so I don’t see the problem, well then we have a problem.
Your app doesn’t have a number to call to talk to an operator when you have an issue in the contact us section of your app. May want to add it.Show lessTliwer
