App won’t work
Can’t log in or reset 0 Support no support App worthless for about a year. Deleted and reinstalled app. Still not working. Quite unbelievable from a big company. Worst part of hertz. Otherwise hertz is a great company. Very disappointed I’m not getting my gold rewards. Very very disappointing. Had to wait in a line for an hour to rent a car at airport. Instead of reserving on app.
Very very disappointed. I spend thousands a year for 7 years. And now not getting rewards. And having to wait long times. Very disappointing. App endlessly says it’s having service issues. I’ve had a car from another location for 2 weeks $100’s. Still can’t use the app. No discounts or rewards at all because app not working.
Hertzs’ epic failure.
Though, everything else is good.
Just not convenient at all.
No way to bypass waiting lines.
Spent hours online and on phone trying to reset the app. Hours. I could have been resting or working. If it doesn’t work. Either take it down or fix it.
Don’t be narcissistic to lead customers to believe they are doing something wrong.
Put a banner or splash screen that says it’s out of service. Tell your people to stop promoting it at rental kiosks. The app technology for hertz does not work. It simply does not work and has 0 zero support.
Very very disappointed. I spend thousands a year for 7 years. And now not getting rewards. And having to wait long times. Very disappointing. App endlessly says it’s having service issues. I’ve had a car from another location for 2 weeks $100’s. Still can’t use the app. No discounts or rewards at all because app not working.
Hertzs’ epic failure.
Though, everything else is good.
Just not convenient at all.
No way to bypass waiting lines.
Spent hours online and on phone trying to reset the app. Hours. I could have been resting or working. If it doesn’t work. Either take it down or fix it.
Don’t be narcissistic to lead customers to believe they are doing something wrong.
Put a banner or splash screen that says it’s out of service. Tell your people to stop promoting it at rental kiosks. The app technology for hertz does not work. It simply does not work and has 0 zero support.
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You will get screwed
If I could give negative stars, I would. BBB is next.
I used the app to reserve a car, I reserved the managers special. On the app I was informed it could be a 2 door, 4 door, or an EV. I get to the location and I’m told all they have is an EV. (The EV is a horrible experience, they take over an hour to charge and get about 1/2 the mileage per charge) I said, that’s fine I have a reservation and it covers EV for $30/ day. I realized when returning the vehicle they charged me $39/ day. I try to talk to the manager, he was no help. I called the 800 number and they said if I can’t find the reservation from the app, they can’t help me. I found the original in my wallet app and called back. They changed the reservation again, to look like I they used the app reservation.
To sum up, I made a reservation on the app, the counter made a new reservation in order to charge me more. I found the proof I needed, and the call center still won’t help me. They put my app reservation number on an invoice and sent it to me.
I don’t know what happened to this company, but they are horrible people that work for a horrible company. Be very careful if you decide to rent from them. Insist they use your online, or app reservation number. Don’t let them tell you that they can look it up with your name. That’s how they got me.
I used the app to reserve a car, I reserved the managers special. On the app I was informed it could be a 2 door, 4 door, or an EV. I get to the location and I’m told all they have is an EV. (The EV is a horrible experience, they take over an hour to charge and get about 1/2 the mileage per charge) I said, that’s fine I have a reservation and it covers EV for $30/ day. I realized when returning the vehicle they charged me $39/ day. I try to talk to the manager, he was no help. I called the 800 number and they said if I can’t find the reservation from the app, they can’t help me. I found the original in my wallet app and called back. They changed the reservation again, to look like I they used the app reservation.
To sum up, I made a reservation on the app, the counter made a new reservation in order to charge me more. I found the proof I needed, and the call center still won’t help me. They put my app reservation number on an invoice and sent it to me.
I don’t know what happened to this company, but they are horrible people that work for a horrible company. Be very careful if you decide to rent from them. Insist they use your online, or app reservation number. Don’t let them tell you that they can look it up with your name. That’s how they got me.
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Easy Travel
Very good app, easy to book
Apple Wallet Support
It’s so amazing to now have Apple wallet support as I can see the button to add my card. Unfortunately it doesn’t seem to work and keeps having errors.
Your reservation means nothing
Car might be there, or it might not. Roll the dice on your vacation plans with Hertz.
terrible customer service
Hertz is not what it used to be.
No indication of currency in pricing
I am using this app in Canada and they deliabertly try to trick you with the USD pricing without mentioning USD
App doesn’t work
I’m standing in a long line at Hertz Seattle airport with people around me all unable to check in on the app. Everyone getting a message “checkin is closed. Go to the counter”. The app doesn’t list my reservation but why I manually enter reservation number, then it confirms I do have one.
Update is useless
App used to work great. But the most recent update is junk. Existing reservation disappeared, and an error message keeps coming up instead. I can see the reservation on a browser interface…but not the app.
For people on the go, the app should be the priority (nobody uses a computer for booking nowadays).
For people on the go, the app should be the priority (nobody uses a computer for booking nowadays).
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scammy techniques, be careful!!!
I had a reservation with Hertz for a midsize sedan total of $270, at the check in time the app opened a banner asking if I want to upgrade for a total of $9.96. $9 I thought, why not, and clicked “Yes, upgrade”. No messages asking to confirm if I’m ok with the updated price or something, just upgraded without any verification. The worst part, the system upgraded me, but my total increased to $858. How on earth $270 + $10 became a $858 is a mystery for me. I spent hours with customer support team, one of them even hanged up on me when I asked for supervisor. No one could help! The result, ruined vacation and a bunch of expenses associated with it. All they could do is to ask if I want a new reservation with a total of ~$450. Well done Hertz, truly a scammy scheme, trick customers to upgrade by offering a cheap upgrade, but in reality upgrade by applying a much higher rate, and then offer to settle somewhere in the middle…
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