Leave a Review Hertz Rental Car, EV, SUV, Van
Worst car rental experience ever
I attempted to rent a car and when I arrived at the location, whoever worked there had closed early and I was unable to pick up my rental. I asked for a car at a different location and spoke to 8 different people on the phone over 2 hours. Frustrated beyond belief and in a new city without a car, I asked for a refund and was denied. Essentially taking my money and not giving me a car. After really raising my voice they reluctantly said they would refund the money. But that was a lie and no one put in the request to refund me. So I had to call back 2 additional times to get my refund and finally a month later received it. I have never wrote a negative review on anything in my life. But i had to say something about this company. I will never use this company again.Show lessmastercheif21l
Terrible service
If you value good service, your money, and your sanity DO NOT GO WITH HERTZ!!!! The only reason I gave 1 star is because 0 stars isn’t an option!!! This company will STEAL your money and try to charge you fees at the same time!!! When I call billing, I am out on with the least helpful people I have ever dealt with in my life. I have been waiting 2 weeks to be refunded my money and they say it will be 7-10 more business days to get my money! Why? Because the first person I dealt with didn’t file my claim, who was apparently a supervisor!!! I will go through Christmas and into next year without my refund!!! Hertz does not value their customer, if you love yourself go elsewhere!Show lesssad christmas 2019
Bad App
App is not user friendly!!
If I’m in a foreign country it goes to local language, no option to lock in English.
The app can’t remember the airline info I always use. That forces me scroll thru 10 mile long list to find United Airlines.
I use the same United Airlines frequent flyer account to earn points. Every reservation I make I have to scroll thru 10 mile long list to find United Airlines at the bottom.
Why can’t you program the app to retain that info?Show lessCXZ29
Kona Airport delivered my first terrible experience with Hertz in 20 years.
I have rented with Hertz for over 20 years and have until Friday received consistently very good service. That streak was broken at the Kona Airport Hertz.
First of all, my name and others were not on the board. So we all needed to go inside to the counter. The main reason I am a Gold Club member is so I don’t have to wait in such long lines.
Turns out the reason was that the car wasn’t close to being ready. Which no one had the consideration to inform us. So waited along with several others similarly treated for 35 minutes with the others affected in the same way until the vehicle finally shows up.
I am seriously rethinking my sole allegiance to Hertz.
SteveVShow lessSteveVnm
Developer Response
Thank you for taking the time to provide us with your feedback and we truly appreciate your business. We are sorry to see that your experience is less than satisfactory. We consider all feedback important and appreciated as it provides us with the ability to make improvements to our services. We hope you will give us another chance to provide you with a more positive experience in the future. ~LyndaMy Only Car Rental Company
Hertz is my only Car Rental Company. I am a Gold Member. I pick a car level I would like and Now able to pick the Car you would like. Usually able to find the Car I picked in numerous colors. So able to pick the Car I want and drive to exit for paperwork Gand am on my way with only 3 minute check out.
Regardless of where I rent a Hertz, most locations let you pick your car all at the same rate.Show lessJPnsp42
