Leave a Review Electrify America
Please Create Privacy Mode at Chargers.
Please create a privacy mode to where people driving/walking by can’t see where you’re car is at with your charge. I’ve seen and heard of many confrontations happening because people get upset and confront others who are charging if they’re charging over 80%. For example, my car’s manufacturer recommends charging the battery to 90% for optimal battery life so for me charging to 80% only will just cause problems for me in the future. It would be great if the screen at the station had a privacy feature that way we could just see where the charge was at on the phone app but not on blast on the actual charger.Show lessCali_Consumer
Absolute Joke
I pulled into a station with 5 chargers, and frustratingly none of which would accept my credit card. So I downloaded the app and became a member. When I tried to add my credit card, the app repeatedly told me to “check my payment details and try again”. I tried another card, same thing. I finally got a card to work, so I added the payment method to Apple Wallet. When I tried to tap my phone to the scanner, it told me my payment method was invalid. Luckily I had enough charge to get to the next station or else things could have turned out horribly.
Ultimately, it’s ridiculous that I even need to download an app to pay when it just uses my credit card anyways. It’s ridiculous that I have to set up the app well in advance in order to charge my car. The app is pointless and poorly executed.Show lessTttambourine
Hoping for some basic improvements
Charge scheduling on my home charger is not friendly. When I set up a charge schedule, it isn’t always saved (and no way to know but after the fact , i.e. it didn’t work). If you have a saved schedule and decide to manually charge you car, you have to disable the schedule and all the information is lost, so next time you want to use the schedule, you have to reprogram it. Simple features that are common to many apps that have scheduling are missing, e.g. setting the same schedule for every day of the week vs manually programming each day. Would have been nice if there was a physical “on/off” button on the charger that didn’t require the app to run.Show lessRed Hyundai
Worst customer service ever!!!!
I drive for Lyft and I went to charge my car after a long fare. To be clear, I was 188 miles from home and the gate concluded at 12:32am in the middle of nowhere! There was a problem with the app and I was unable to charge my car. I called the customer service number and Daniella answered the phone. Daniella was polite and courteous. I asked her to help me and that I know they can give a one time free charge if the situation calls for it. So she asked her ‘leader’, a man called AJ, and AJ said no. I again, asked her to explain to him that this was a rather desperate situation and that I have (literally) no way to charge my car and that I am 2 1/2 hours away from home. I asked them to make whatever concession they could; a one time free charge, or just allow me to pay it later or bill me, anything that would allow me to get home as I was T 1% battery and I didn’t even have enough charge tk get to the next station. She asked, explained the situation thoroughly and again AJ said no. Essentially saying , we really don’t care, just go away. So like I said, worst customer service ever! Stay away from this company!Show lessPapa Bear 07607
Horrendous!
I bought an Ioniq and got a two year plan which sounded great. However, they have so few charging stations (I live in the 4th largest city in the US and there’s only 5 stations) and the ones that do work have NEVER have all the charging ports working and the ones that do work are throttled down to 50KwH instead of the advertised 150 KwH. I suspect they do this so that you’re forced to go over the 30 minute charging plan thus allowing them to charge you more money. In addition, the app rarely recognizes me when I sign in so I have to manually enter all my information every time I sign in. This morning when I needed a charge, the app showed no stations in the 800 square mile area I’d be driving which I know is false so here I am sitting at a non existent station with half the chargers out of service and the others taken and only charging at 1/3 the advertised power.
On the bright side, their customer service people are helpful. Believe me, you’ll need customer service a lot with this company 😩Show lessNo Refusal
Terrible software, reasonably good hardware
I got the home charger, and I have to say: The app is really bad. The home charger hardware is good (delivers the juice, feels well built, etc).
Things about the app that are hard to live with:
1) the home charger has the ability to schedule charging. This is great for those of you on time-of-use pricing. However, the time window cannot be longer than 12 hours. So, if your TOU window is 15 hours, like mine is, you’ll have to pick which 3 hours to sacrifice (to lose charging automation in the beginning or end of the actual window).
2) sometimes, the scheduled charging just… doesn’t. I have no idea why. The customer service team told me to reboot my charger and that seems to have helped. This can be a big problem, since you’ll wake up expecting to be able to drive to work and be unable to since your car will not have juice.
3) the current charge status does not provide a graph of power vs time like some other apps, so you don’t get a full picture of how close your car is to getting a full charge. Sure, you can see how many kW and kWh, but that’s a bit hard to interpret.
4) the charging history contains all charging events EXCEPT the most recent. Why?!Show lessnoah bronstein
Not awesome
I use charging stations all the time. I drive electric vehicles, I test and repair chargers. I almost live at charging stations M-F. I see so many people struggling with this app. Many times I walk them through the charging process and get them going.
Many of the problems I see is when there are failed charge attempts. The app cannot keep up with what’s happening in realtime. You have a failed charge attempt and you change dispensers and try to use the app to pay at the new dispenser and it’s still stuck on the first one.
Or you complete a charge and continue on your road trip, get to the next charger 200+ miles away and the app still thinks you are stuck at the last charging station.
Many times you get a successful charging start, so you walk away and go get a coffee or start buying groceries and the app will send you a notification “charging error” so you go back out to look and everything is going just fine.
The app is alright, but I really wish it worked in realtime.Show lessJustin B🚶
No longer working “sad face”
Had no issues up till this past week. Everytime I open the app it asks if I drive an EV. Sometimes my account loads with my information, other times it’s completely wiped - no car info, payment plan, credit card etc. The stations are shown but the individual chargers don’t pop up so I can’t swipe to charge and of course “tap to pay” is 90% unavailable. I have read there is an issue with the app on T-Mobile phones…my husband had the same exact issue last week with his account and his EV. He had to install a VPN to get it to work. Hopefully this is resolved on the next update.Show lessStyly
Worked, until it didn’t.
App worked well at first with locating charging stations and tapping card within mobile wallet to initiate charging. Now the app nor wallet membership card work reliably. Often get “payment declined” and a EA phone rep has to assist. The app also shows stations that are available as “in use” and stations that are in use as “available”. This doesn’t help because if you want to swipe to initiate charging from within the app you can only do so at stations that are showing “available” within the app. The app and corresponding chargers need more reliability built in.Show lessKingCoop1906
Avoid this
I have been using this app since October 2021, and it has not been updated since that time. It needs some stability improvements and some other things. The app itself is very difficult when there is a problem in the box. I have had an electrify America box for nearly 2 years and I can tell you that the Wi-Fi does not work seamlessly. The app tells me that we can charge without Wi-Fi, but that is not so. Electrify America has good customer service, but when you’re dealing with a box, that is not responding, there isn’t much that even good customer service can do. Even they seem frustrated at the limitations of this app.Show lessehoopsat78rpm
