Leave a Review Electrify America
Works well, but could use improvements
The charging history in the app is always empty. You could also be showing the charging curve as a function of time and other interesting data like what charging speed to expect based on the car's make, charger, starting SOC and temperature based on all the historical data you gather.akipgone
Chargers out of service
I have been using EA for 2 years now and it slowly but surely deteriorating; every single station i have ever been has at least one charger that is unavailable due to being out of order. A recent trip from Eureka, CA to San francisco took me 7 hours for instead of 4 and a half hour plus charging (1 hour, 2 stops) only one charger out of 4 available at willits, 3 cars waiting….. at safeway on Noriega street chargers running at 44KW instead of usual 115kw i get. Finally at BofA in los Gatos, ca, only one out 3 chargers working and charging at 62kw….,very frustrating i reported all of them, but call center cannot do anything but request service, rep acknowledged they are unable to start anything, they must request maintenance. I have seen chargers out if order for months. Really.Show lessHeartless_ArtLess
Barely good, definitely it great
The good: easily find and get directions to a charging station
The bad:
- must tap an icon for a charging station three-to-four times to select and view the details of that individual charging station. Use the app enough and this will bug you too.
- filter doesn’t consistently work. For example, can’t filter to view only 150kw chargers and can’t filter out “level 2” plug.
- when “the maximum power of a charger has been temporarily reduced in order to improve service and perform an update” (actual message displayed on a charger), the app does not reflect that information.
- charge history is not accessible/displayed
Not necessarily bad about the app, but still:
- when an charger is having an issue, I have called customer service to troubleshoot. When unsuccessful and the agent admits that the charger is not functioning properly, the agent is not able to label the charger as “unavailable”
In the app. Therefore, the charger remains available and more customers come to the charger and try again. The cycle repeats.Show lessRafiAngel
Useless
I can’t remember ever wanting to rate an app as badly as this one.
The app always bugs, there is no ability to see payment or charging history and it freezes regularly.Jjabk
Awful purchasing options, laggy
I just want to make an account and save a credit card. Nope, confusions abound. Gotta select a “plan,” one of which is free (that’s not a plan, bro). Then I can’t just use my card straight, I have to auto dump money into my account in $10 increments. Oh and don’t forget a laggy bad experience where it asks me for location access multiple times (including demanding location access 24/7, which lol no you’re nuts)
I think I’ll just stick my card into the charger. App deleted. Terrible experience, I hope this company either gets with the times or gets bought by anyone else with a less predatory clue.Show lessFiddle Buckets Jr.
Poor usability, data glitches, requires force-closing app
Electrify America’s chargers in my experience are not bad and I’m comfortable using them. However, I mostly only use the CarPlay integration to start my charge and avoid the app otherwise. Here are my main issues: - If you have any issue starting your session within the app, you have to force-close the app to get back to a place you can start again - Starting a charge from inside the app with swipe (it just stays on “Initiating Charging” for minutes on end, whether it starts or not) - When it eventually does show the charging state, viewing the time remaining to your target amount is wrong - it shows “-1 minutes to 0%” which is obviously a bug - The app launch animation is so annoying, just make it start up quickly! - The actual charger data - like which are available - takes too long to update after sessions end, like multiple minutes, which is ridiculous when people are waiting for chargers - Often, the app has old session info when you start it - for example, it said “charging” on it when I opened the app this morning and took a while to realize that was yesterday and I am long since done. Similarly, my CarPlay interface will sometimes freeze on that screen too, thinking I’m still in a charging session. The app overall is alright, but they’ve got to fix these issues.Show lessRedux
Lacking common sense features
Can’t change account email or autofill CC payment info (add Apple Pay), and it needs text confirmation for new account or changes to account. Overall, the app has worked and not worked as expected, especially the pass in Wallet. Not surprised though given the constant issues trying to charge at stations. EA website/app development just doesn’t seem to know what they doing. You can even log into your account through the website like ChargePoint and EVgo. Does anyone there drive/charge an EV? Tried deleting my account to set up new and change email, but the “Create an Account” interface is a complete failure. It won’t autofill name, can only add phone number w/o () or spaces, email works, surprise surprise, but it doesn’t allow iCloud Keychain to autofill strong password. Unbelievable! Why does Apple allow these apps to be approved if they don’t have these minimum common features to work with iOS? I may as well just pay with iPhone (Apple Pay) at station instead of the app/pass since guest price and base plan is same cost and app is useless. Tried to create/copy password but it won’t let me paste it. Aaagh! Seriously! This is absolutely ridiculous. Has anyone there actually tried/used the app? Did they do any testing R&D with actual EV users? They obviously don’t listen to feedback. How complicated is it to design an intuitive UI? How does no one there see/identify the issues? Are they using another platform?Show lesssapote1234
Routinely loses transaction and session history
Usually it only loses one or two but today I went to review my charging history and and there is nothing. Nothing under transaction history either. Phone support just “escalates” and I wait weeks to get an unsatisfactory response.Markbullen
The Charging Stations are the problem
There are very few charge American stations here on the East Coast. And even fewer in the New York City metropolitan area. Here on Long Island there’s only one that’s convenient to my hom. I have a Honda clarity plug-in electric hybrid. It only works with the 50 kW charger and there’s only one of them at the charging station near me. The charger is constantly having problems and unavailable. The Customer service team is very professional and understanding and tries to be very helpful. But at the end of the day there’s very little they can do if the charger that is at the service area is sub par. I never have these issues when I go to other charging stations on other networksShow lessssoep
Glitchy, needs UI/UX testing
The app is slow to load and poorly designed. As others have said, it would be better to design the ports with A/B as opposed to the charger ID. Often I end up relying on locals telling me which station works because about a third of the time, what the app shows and what in reality is available are two different things. Also please remove the option of showing me “future charging stations” — that’s not helpful in most situations. It would also be good to have integrations with Polestar, Google, etc as often I have to search across three apps to make this one useful.Show lessesmyjimenez
