Leave a Review Electrify America
For those who see “Oops…” error pop up
I would like to appreciate the customer care team that investigated my issue with the app.
If you are keep seeing “Oops.. something happened” error pop up asking to check the Internet connection since 2022 summer: try to change your language settings to English. The dev team has not yet updated the app as of Dec. 2022 as such this is the only walk around available now.Show less메모리가 부족해
App hasn’t worked properly for months
I have submitted issues with the app functionality repeatedly and there is still no fix. The tech team always reaches out for the same info (iPhone model, iOS used and Electrify America app version), which I provide, then the app never gets fixed. For months, when I open it, I get the same message that says “Oops! Something unexpected occurred…” This message prevents app users from seeing available stations, beginning charging from the app, etc. Alone, this might not be a showstopper, but given the other issues like broken RFID readers, etc, it makes for a poor user experience that can add considerable time to a charging stop. 2 days ago I stopped to charge and every user was griping about how the app wasn’t working and they were experiencing the same problems I just described. Not an electrifying experience.Show lessSRuham
Electrify America need improvement - both app and support
Traveling across country and therefore charging about 3 times a day for 2 months. I have 7 apps for different companies and use EA frequently. Hardware problems aside ( about 20% of the chargers are faulty) the app which normally works ok has just not worked during busy times ( this is Thanksgiving week). My guess is the account verification server EA uses is much too small to handle the traffic. I have had to use my Credit Card directly and pay the non-member fee. Back to the app, when it works it works, when it doesn’t work it is a pain, especially standing outside in 25 degree weather trying to get it working.Show lessjimv888
Can’t update my Canadian cc.
I can’t update my Canadian cc info on there even tho I’m doing the “00” trick. This is really frustrating. What I’m I supposed to do to travel at thanksgiving now!🤬Maxime Hunter
Flaky App
I find this APP fairly flaky. I have created a bunch of FAVORITES a couple of times only to find them disappear a week or so later. Today the map in their APP wouldn’t even show their locations in Washington, Oregon and Idaho.Saffydaffy
App A Little Clunky-Stations Not Reliable
Did my first charge today since becoming a member. Went to an area where there are 4 stations. First station I went (350kw) to both said not operational. Next I moved over next to another car that had finished charging but had been idle for over 45 min. I tried to use the same station with the second connector and couldn’t get it initiated (again, this was a 350 kw station). So only one out of 4 possible 350kw station was working. Moved to a third station and hooked up to a 150kw and it worked. I couldn’t figure out how to use the app to register the problems at the site. Hopefully this will be seen and responded to.
p.s. the apple wallet payment app worked just fine.Show lessAreEGee
Chargers rarely work
Horrible experiences at your chargers! More often than not they don’t work. Connection issues / time out errors...complete waste of time. Serious issues with reliability. Have called customer service and heard comments like…”yeah that machine hasn’t been working for the past few WEEKS”! Are you kidding me? You guys need to get your stuff together or customers will go elsewhere. The ONLY reason I had continued to try to use your chargers is we got free charging for a period of time when we bought our car. Meaningless benefit when your machines don’t work! And your app location finder / map is horrible!Show lessbaseballmom94002
Tons of bugs
App has tons of bugs. Pretty disappointing considering how much money this company is spending to spread their EV charging network. First off when you open the app and the pop-up message asks if you own or regularly drive an EV, the “yes” butting doesn’t work. You can press the “no” button and it’ll go away.
More importantly, when you try to add a plan to your account (free or paid) after you enter your CC info the screen that has you set your auto-reload threshold is also broken. No matter what you set your reload amount to, the green “go” button doesn’t work at all. I can’t use their chargers with my account until this bug is fixed in the app.
If tried it on 3 different phones, on cell and WiFi networks, and with multiple different credit cards.
Even tried calling their customer assistance number and the lady told me it was probably just a low cell signal issue…
Very disappointed!Show lessMtb1234
You may be able to use this as a Canadian
For the zip code use this format:
“###00” where the numbers are the numbers in your postal code.edv123321
Pour les canadiens
Il serait très utile d’avoir accès à l’application pour au moins savoir si les bornes fonctionnent, les canadiens peuvent utiliser les bornes mais sans savoir si elles sont en état de fonctionner, ça met arriver et c’est très désagréable de se fier que l’on peut utiliser la borne et de devoir en chercher une autre avec presque plus d’autonomieShow lesspierpc
