Leave a Review Electrify America
“Complicate America”
Electrify America frequently brags, “we make FREQUENT UPDATES…” Some bragging right that is! For those of us in rural areas, not having real internet service, apps that have to be updated nearly every two weeks through our cell phone service results in getting “throttled” by our phone company because we have to make frequent updates. “FREQUENT UPDATES” is nearly the equivalent of your dealership telling you twice per month “we screwed up and you need to bring your vehicle in because we need to install different wiper blades.” Stop with the FREQUENT updates! Additionally, the payment method for EV charging through this app is not convenient. Why not make your app simpler by allowing us to PAY BY CREDIT CARD at the charging station? I’m fed up with this app and deleted it!Show lessRadar O'Reiley
Constant banner notification
Can't get the banner on the bottom of my screen to go away notifying me that EA app works with bluetooth devices. Not using the app and turning off all notifications doesn't make a difference.
This is after going to FL Mall a few days ago (there's only ONE charger near Orlando, an area with MILLIONS of people) and trying to charge when half the chargers don't work and you're vying for a spot against Walmart delivery vans. Some guy was freaking out about missing his cruise. In other words, EA non-reliability has made for dangerous situations in some places.
We got three years FREE CHARGING with EA and since I've NEVER BEEN ABLE TO USE IT, I deleted the app and will continue to charge at home. What a joke.Show lessimlafn
Easy and fast
Had trouble charging and with the app the first few times but after some good advice from support I realized some tricks and haven’t had an issue since. If I plugged in first (which is what the kiosks tell you to do)the app would show that the station was unavailable that I was plugged into and I couldn’t charge unless went back and forth with imitating charging and u plugged etc. I kept getting errors and charging would stop. Support asked me to try intimating on the app first, then plug in and for me it’s the only way charging works for me. Now charging is a breeze and I have not had an issue since. I can get to 80% in about 20 minutes now.Show lessstef vonB
Simply Your EV Charging Experience
We drive a Hyundai Kona Electric. We have recently started using our EV for long road-trips. Electrify America has easily become the most reliable and well-spaced/placed high powered (150kw+) charging stations for us. We quickly learned by experience that you should get the Electrify America app and set up an account (no charge) to make paying easy as the card readers are very finicky/unreliable. Once you plug-in simply swipe the selected station number within the app to pay and start your session. Just get the app, save yourself the frustration and make charging a breeze.Show lesskika_roo
Charging
I have a Kia niro ev and I have been to these chargers every now and then during the month a few times and love how fast they r and not to bad in price but could be a little cheaper but when traveling I think it’s great they r about 100 miles or so in between each other on the highways so there won’t be a reason to run out of electric on your battery thank god for these I hope they get more with more and more people getting electric carsShow lesswallace tom
Please fix the app!! Its so important!!!
When a charge cant start for whatever reason its almost impossible to exit the app n select the charger station number again to restart!! Charging itself is faster than getting started! So much time is waisted trying to wrestle with getting the app to end the failed session!! It just loads n loads even if u left the app to clear it even if u put airplane mode nothing clears it! Finally it randomly decides to end the session after secretary minutes have been lost!! >:(Show lesseenab84
Needs Some Help
Most of the problems are on the home side. The app will lose the wifi connection with the charger on occasion and you have to do set up again. Of course this loses the history also. There is a place to put the physical address of the chargers in and when you hit save, you get an error message Oops it looks like you don’t have an internet connection try later. In fact no Internet connection was lost. A little work by IT could make the app a four or even five.Show lessBirds_eye58
App broken
I cannot accept the terms and conditions because the green “I accept” button doesn’t do anything. I’ve tried scrolling to the bottom of the T&C, skipping account creation, force killing the app. Every time it still shows the terms and conditions and a faded accept button that does nothing when I press it. This is so frustrating and makes the app completely useless.
Update: I had to delete the app and reinstall it. The setup process is awful and painful. Makes me glad I have a Tesla and don’t have to deal with this. But also makes me sad because I’d like a new car that isn’t a Tesla.Show lessA Fritts
Easy to use!
Not only is this app easy to use, but I live in King County in Washington State and these @&)#% charging stations are EVERYWHERE even when you venture out of the county in any direction. They charge fast, this app helps you find them notifies you of charging updates. One thing I’m not sure of is if the charging stations are keeping track of our license plates because the other day I pulled up to one and it told me that my session would be free and sure enough the session fee was zero after charging for 45 minutes!Show lessTennis2Go
Don’t Maintain Their Chargers
Tried to charge at a public station for a road trip. Out of the four stations at this location, only two were operational. Reported the issue via the app. Came back through four days later and not only had they not fixed the two stations that were down, but a third station was also down. I waited for an hour while a car charged at the one working station only for it to stop working before I could charge. There’s no value in the electrify America partnership that came with my VW when there are only two charging locations within 100 miles of me and one of them is never fully functioning.Show lessMaeghan S.
