Leave a Review Electrify America
Tested with multiple vehicles
I’m a car journalist and use EA on a daily with EV vehicles and many will run into issues I’m writing this to let future users know that chargers aren’t the issue it comes down to the manufacture. I’ve driven the Kona EV with every charge didn’t run into any issues but well testing the EV6 I ran into many issues that I couldn’t charge. The Mach-E had some issues months ago but on the latest updates they vehicle didn’t run into any issues. Each vehicle will be a unique experience. The EA team has been helpful in the past when giving feedback on vehicles.Show lessChris_H.CE
Just says Loading and doesn’t show stations
I don’t have a compatible vehicle but wanted to use this app to see where the charging stations are in my area, to see if they might work for me in the future. I launch the app, skip sign on, and am staring at a map with no charging stations and a Loading indicator that lasts for minutes. Sometimes a few stations appear eventually, but if I pan or zoom the map they disappear again. I have really solid internet so that’s not the problem.Show lessnicknames are obsolete
The worst app and stations
More than half of the Electrify America stations have broken card readers, so you’re required to use their app. Unfortunately, every time I try to make an account, it reads: “There was an error submitting your details. Please try again later.”
Well here’s to 4 months “later”. No way to make a login via the website, you’re just redirected to the app. Which doesn’t work. So I can’t pay with card or chip reader, but I also can’t make an account? Does the company even want to exist?
Don’t waste your time trying to plug in with this company, you’re better off waiting on a ChargePoint or Volta tap. There’s a serious reason they’re always “available”.Show lessCbirdy
Location on map doesn’t always work
I searched for nearby locations. It said none found. I then changed the location to where I knew there was one. It found one just 21 miles away. They need to allow users to indicate distance from home like every other location app.
I see no way to integrate with Apple Maps or Google maps so I can locate stations on my route. I just now took delivery of the Lucid Air. It will search for nearby charging stations, but there is no way to restrict to Electrify America chargers only. This is important to me as I get 3 years of free charging at EA, and I know they have rapid charging for 300 miles of range in 20 minutes.Show lessGas cheapskate
Did not work for me
This is my experience, albeit short. I downloaded the app, stopped at a station that had four units. To charge my EV, I tried to pay through the app without success. I called support who walked me through the steps. Still no go. I added my membership card to Apple Wallet, added funds. No go. Tried another unit at the same station. No go. Also, the plastic plug fits very tight into the car receptacle. I had some difficulty removing it. The cable rather heavier than competitors’. Tried to log into my account on my laptop: I could not: message problem with captcha but there was not captcha! The bright spot is customer service: prompt and competent (hence two stars rather than one.) Alas nothing else works. Deleting my membership.Show less000000Seattle
Never work on the first try.
I’ve had my Mustang Mach E for 6 months now and in all that time not once have I been able to just pull up to an Electrify America charger and plug it in and it work properly. Every time at every location I’ve ever been to I’ve had to take it out and plug it back several times. Sometimes as many as 10 times or more. What makes all of this worse is I have to wait for the app to realize that the charge has failed before I can even try again. The app will keep saying “initiating charge” long after I’ve had to unplug because it failed to start charging. This sometimes takes 2 minutes. Having to sit at a charger is already a hassle but to have to wait in between tries just to get the thing to START charging is absolutely ridiculous. EVgo never gives me any problems. I just plug up swipe to pay and it starts charging right away every single time. Electrify America needs to fix its issues ASAP. Once I close the app, I shouldn’t have to see “initiating charge” still on the screen for an additional 2 minutes. I honestly shouldn’t even have to plug it in more than once!Show lessnewlysneakeredhead
Charging my car
Okay, new car, first road trip. I used my credit card the first time, then I realized I should become a member. Remember, I’m a newbie. I pull up to the charger, plug in and open the app. It asks, which charger. I was using #1, so I enter #1, like you would at a gas pump. I end up calling for help. My problem was a rookie mistake. Electrify America could have used “A” and “B” for CCS v CHadmo (or CCS#2). The charger number they wanted was up at the top, oof, silly me. Okay, I’ll know next time, but I’ll bet others have made my rookie mistake.
Okay, it’s charging. My predicted time was 22 min at 50kW. It’s going to be a lot longer at it’s current 27kW rate. If you are electric, you don’t have any other options. Is it my Chevy Bolt, the charger, or the combination?
PWShow lessorgopete
A Work in Progress?
I have been using the Electrify America system exclusively since August 31st because my townhouse has no permission to plug in my new electric car. The charging speeds vary tremendously for every pump I plug into (I have tried every pump at a location more than once) and one pump consistently wants to charge my car at almost double the KW of what my car is requesting. The pumps always display this behavior and I have never once seen a maintenance technician at any location. Why it usually takes me twice as long to get to an 80% charge as is expected is very frustrating! And I have reported these issues repeatedly to EA and to my car dealer once. October had better be a different experience or I am reporting these issues to my National, State, and local agencies!Show lessElectric Car Early Adopter
Who created this piece of c***?
Horrible app and it doesn’t communicate properly with the charging station or customer service. I stopped charging earlier at 60%, unplugged it, and drove away. The app then told me to remove the car within the 10min grace period, which was counting down to zero. Had to pull over to call the customer service. The rep stopped the session on the charging station but cannot stop the countdown on my app. Restarting the app or the phone didn’t help. Now several hours later it’s still counting… not sure if I’ll be able to start a new charging session again, or if they’ll charge me on the “overtime” for the coming days or weeks…Show lessheatingpeanuts
Great customer service
I just bought a VW Id.4 and I have used Electrify America twice. First time worked perfectly with no problems. Charged from 20% to 80% in about 25 minutes. The second time I parked on the wrong side, read the wrong pump number and then I couldn’t remove the plug from my car. I thought something was broken and called customer service. The woman on the phone politely worked me through all my mistakes and guided me through how to correctly charge it. Great customer service. Super quick. Free for VW owners for three years! I haven’t paid for any charges yet!Show lessTconcordia
