Leave a Review Electrify America
Not working with pre-iOS 13 devices
Every time I open the app, it requires me to update to iOS 13 in order to use it, which isn’t possible with my iPhone 6 Plus. Think about it: how am I supposed to road trip an electric car using this network when the app doesn’t even work. Can I use a credit card? Yes, but I’m paying for a membership to get a discounted rate. In my entire life, I never would’ve thought that the only limitation with road tripping an electric car is that my phone is too old. You don’t think there are elderly EV owners that want to go places with this network and don’t even have phones? Come on, you can do better.Show lessBrandon Kipp
Updated: Finally a long-standing app issue appears fixed
Working pretty well now. No major app problems to speak of. Also I have not encountered any dispensers that can’t find my account number from an NFC tap as of late. This used to be a problem.
Background:
I noticed that a long-standing issue where my settings and favorites were deleted whenever the app was fully closed, or after a short period of inactivity was fixed. Going to watch but this was a major point of annoyance and it is good to see they finally addressed it.
Update:
Nearly a week of use and the app is indeed fixed. Favorites are saved and are persistent when the app is stopped or is pushed out of memory.Show lessmajorgearhead
Do Not Download
The "Terms Of Use" are completely disagreeable; it litterally says they can sell your information, of which you NEED to submit multiile degrees of information such as phone number, name, and email adress, before being able to view said "tou".
They claim to allow 3rd party links and features in their app that they presume no liability over. and they revoke APPLES APP store policy, the one that is required for uploaders to follow if they upload an app to apple? is that even legal? section 16 for reference. and it keeps getting more and more sketchy as you read it. honestly, the price i am being charged to Charge is CRAZY expensive and i thought being a member would have perks but it is WAY to sketchy and insecure.Show lessRiver's iCloud (Nickname)
Decent but not sufficient
It has decent functionality but it lacks good user experience.
Here are few things I observed :
1. Search - type Fincastle,va - nothing happens for some time but with a lag it shows up Fincastle town. No EV charger there , click on stations nothing happens. Zoom out then it shows one charger and click on it then it shows up under the Stations. Why all this drama? Simply zoom out to the required level to show nearby chargers when we type something to search.
2. Login immediately instead of making us press the green arrow even though the app knows that there is Face ID registered.
3. Why force us to look into plans every time after logging into app?
Many others but for brevity I stop here.
Bottom line it’s a decent app it has most of
the functionality needed but lacks User experience vision.Show lessDream2020
Expensive Product and App is not intuitive
First off. ElectrifyAmerica should only be used on road trips when you don't have a choice or u can’t make it to another fast charger in a city. There is no need to use them with so many other, better priced competitors.
Second. The app update doesn’t tell you how to use the wallet feature first time. So after uploading the card to my wallet i was never told (on the add to wallet screen) I had to pay in app first before using it.
They need to make their instructions more robust and more obvious how to use the apple wallet feature.Show lessRollaKosta
Fix the Font Size Problem! Etc.
Even with updates, the app sets the font sizes too large if you have a larger text size chosen. This keeps the interface from working. Currently, you have to go to the system prefs, shrink the fonts, use the app, then reset the font sizes for use in other apps. Please fix this!
Also, when I search for a town, the map focuses in on the town, instead of one of the nearby chargers. Using this app, what’s the most likely thing one would be looking for?!! The nearest charger, of course! In this case, there’s a charger in the town, but the map zoom view didn’t show it.Show lessOutbackatl
A little good, some bad.
Charge status new info screen is great...
- would be great to see the whole charge curve a la chargepoint’s app.
- would be great if there was an iOS widget or a Siri shortcut to check the status etc, but even more priority, would be cool if a CarPlay app let you see the charge in real time, stop etc, this way if you hit stop while you’re in car by the time you get to the port it would be unlocked (EE stations take a little longer to release from the charge point than some other fast chargers, a nitpick)
The latest update solved the issue with email addresses with a . In them, so thumbs up. Love that you can now see your current charge sessions info. The bad - There are several places in the Ui where it’s clearly not been tested on specific devices for all screens, with strange font sizes etc. the bad I showed up after having set up the new app and new nfc cards from it (was blindsided by the old one not working making me update etc), but it threw up a couldn’t find your account error. Then I went to start from the app and said there was a payment error.(nothing changed) A couple more tries and I got it working , but the software needs some quality control. In other news EE seem to be working a bit more reliably than last year, keep up the improvements!Show lessFoolio
Developer Response
Hi Foolio, thank you for the feedback (and encouragement)! Our team is hard at work improving our app experience, and appreciate you sharing your suggestions. -BKCritical UI flaws
If text size in iOS (Settings>Accessibility>Display & Text Size>Larger Text) is set to anything larger than microscopic — even if Larger Text is switched off — app won’t scale/scroll the screen to show critical buttons, so you’re stuck on that screen with no way to escape short of quitting the app. The only workaround is to reduce Larger Text size just to use the app, then increase it back when done. Even so, when entering text in important fields such as VIN, the field is obscured so it’s impossible to see what you’ve entered, or make corrections without deleting and starting over. There is no ability to set a search radius for nearby chargers, so it’s impossible to know where the nearest one actually is. Did the developer actually even test this app? It’s not ready for prime time and not worth the hassle to figure out. I’ll use EVGo instead.Show lessEV driver JB
Developer Response
Hi there - if you haven't already, please be sure to update your app to the latest version. Our team has been working hard to address any outstanding issues. Please give us a call with any questions or issues you encounter at 1-833-632-2778. -ELCanadians Cannot Use While Travelling
This app does not allow you to use a credit card that does not have a US Zip code, precluding all travelling Canadians from paying with it.Orac7
Incompatible with iPhone 5S
I have been using this app to charge my car for about a year now, and a few days ago I opened it to find that an update was required, which would be fine except that it required iOS 13, which is not supported on the iPhone 5s (or 6/6 Plus for that matter). As a result no one in my family can use the app anymore, and we are forced to use a credit card or call them every time we want to charge (so we can’t check charge progress remotely). This is really disappointing since I have been very pleased with the rapid expansion of the network. I was considering purchasing a membership, but now it would be pointless. Even before the update, the app was incredibly slow to load, so much so that if I plugged in the car before finding the charger in the app it would often time out. Hopefully the incompatibility can be rectified ASAP. It would also be great to have an RFID card and web portal, which would alleviate this inconvenience.Show lessthj1199
Developer Response
Thank you for your feedback; we always appreciate hearing from our users! At this time, our app supports version of iOS 13 and higher. We have passed your feedback on to our app team for future consideration. -EL
