Won’t complete purchase
App is useless.
Disappointed
It ended up costing way too much. The people who go buy the tickets for the players made more money than I did.
If you want lottery tickets , buy them for yourself to avoid the fees.
Deserves a negative star rating
Such poor performance. I can’t remove it fast enough.
Response from developer
Hello KJ131 , We regret reading your review very much. We released a fix for this issue in the new 7.4.1 version. Please update your app. Thanks
Friction
DO NOT USE
Response from developer
Hello, Please accept our sincere apologies. We have always paid all of our customers until their last cent, since we have been in this business. Send us an email or chat with one of our agents and we'll be glad to assist you. Please be aware that in order to safeguard all of our customers, you may be asked to provide us with confirmation of your identity, residence, or ownership of certain payment methods in order to claim some winnings. Rest certain that you will receive your winnings, as have all of the customers who have won on our platform, even though you did not provide us with enough information in your review for us to comprehend what the problem is. Could you please update us if the issue has been resolved? We look forward to hearing back from you! Best regards, Felicia theLotter Texas
You will NOT GET YOUR WINNINGS!!
Response from developer
Hello Dixon, We sincerely apologize for the inconvenience. You can rest assured that we always pay our customer's winnings until the last cent. Get in touch with us via email or Live Chat - our agents are happy to help. Best of regards, theLotter Texas Team
App doesn’t work
Response from developer
Hello Dkinblu, Please accept our sincere apologies for the app issues you are experiencing. It would be helpful if you could email us at service@mx.thelotter.com so we can find your account and get in touch with you there. Sincerely, theLotter Texas team
SCAMMERS!
Response from developer
Hello JeepChick08, We are sorry to learn that you don't regard us as a trustworthy business. We are an online lottery ticket messenger service providing customers with the opportunity to play their favorite lottery draws, with official lottery tickets, from anywhere in Texas. theLotter Texas is operated by NJ Lotto LLC, located at 101 Crawfords Corner Rd., Holmdel, New Jersey, 07733. We purchase official lottery tickets on behalf of our customers and our revenue stems solely from a service fee included with the sale of these tickets. When our customers win, they will receive the full amount of the prize without having to pay any further commissions. We have always paid for both small and large wins because we are a legitimate business, and we will do so going forward. Here is one example https://tx.thelotter.com/texas-cash-five-winner-seguin/. When you purchase a lottery ticket at theLotter Texas, you receive three proofs of purchase establishing your legal right to the ticket and the prize if you win: a confirmation email; the participation information stored in your account; and a copy of the scanned ticket with your unique number selection displayed in My Account. theLotter Texas's lottery courier service enables you to view a scanned copy of the lottery ticket purchased on your behalf. The scanned ticket guarantees your exclusive ownership of the ticket and ensures that nobody but you will be able to claim the prize. To see the scan of your ticket, visit My Account and click on the relevant row and view the scan on the right side of the screen. Please note: Your scanned tickets are not sent by email, and can only be accessed in your online account. Your ticket will be securely stored at the theLotter Texas local office which handled its purchase. The ticket will be stored in a safe vault there, and a scanned copy will be visible in your account on the site. Please visit My Account and select the relevant row to view your ticket online. theLotter Texas is legal. We have been validated by a legal opinion stating that we comply with the rules of both Texas state and federal laws. You can rest assured that the lottery tickets you order with us are purchased on your behalf at a licensed Texas Lottery retailer. To further allay your concerns, we cordially encourage you to get in touch with us at any time, day or night, via phone, email, or live chat at this link: https://tx.thelotter.com/contact-us/. We sincerely hope you'll give our service a try! Best of luck to you! theLotter Texas
Worthless
Response from developer
Hello hookem31, We deeply regret that you were unable to contact us by phone. All of our lines have been incredibly busy since since the Mega Millions lottery offered a 1 Billion+ jackpot. We sincerely regret for that, but please rest assured that this is not a regular occurrence. You can contact us at https://tx.thelotter.com/contact-us/ via phone, live chat, or email. If you have been experiencing errors using our app, please tell us more about them. Could you please let us know what kind of device you are using? Would it be possible to call us and provide us with such information? If you'd like, you can email us as well. Regarding this topic, we genuinely appreciate your cooperation and patience. Best regards, theLotter Texas
Trash
Response from developer
Hello OKCMX, Our payout system is fully automated and regularly audited. Winnings up to $600 are transferred to players' accounts shortly after they have been received from the official lottery operator. Winners of prizes of $600 and up will need to collect their prizes personally. In this case, we will coordinate with the player how they will receive their winning ticket(s). As specified in our Terms of Service, lottery tickets are owned by the player, not by theLotter Texas. theLotter Texas provides a lottery ticket courier service buying official lottery tickets on our customers’ behalf, but has no legal claim to their tickets. In the unlikely event of a dispute, aside from the Terms of Service (which are a legal and binding document), we will also provide our customers with ample proof of ownership. First, when you buy a lottery ticket on our site, you immediately receive proof of purchase in the form of a confirmation email. Second, each transaction is permanently stored in your account, where it can be viewed and printed at any time. And finally, a scanned copy of your ticket is available in the My Account section, proving that the actual ticket was indeed purchased on your behalf. The scan displays the number selection and relevant draw information, as well as a serial code unique to each ticket. These items (legal agreement, proof of purchase, and the image of the actual ticket) firmly establish that the ticket legally belongs to you. Because we need to make sure the money goes to the proper person, we may request documentation as part of the verification procedure for some withdrawals. Our entire operation is geared to ensure that we maintain our reputation as the industry-leading online lottery ticket purchasing service. Our track record shows that winning players get their money. Best regards, theLotter Texas
