Glassboxx User Reviews

Glassboxx

Glassboxx Limited

Books

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Ignores complaints

Why don’t you acknowledge or answer customer complaints?

Blueb1rd

8 months ago

Response from developer

Hello - Have you contacted our customer service team at help@glassboxx.com? They are very responsive to all customer questions and queries - even the complaints!

Terrible UI

All around terrible UI. Highlighting, or any annotations in general is a pain to use. I tried using their browser interface and it was even worse: It would unsave all of my highlights, making all my effort an absolute waste. Sad to see that for an app that is quite needed (since this is how some ebook sellers want buyers to read their books), it is highly lacking in all the major areas that make it a good reading app. Adobe PDF reader and even Apple's Preview have a better reading UI than this.

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MacDonalds 2.0

a year ago

Ebook incompatible

App crashes every 30 sec. Won’t even download my ordered ebook, so I can’t open it. Waste of money

nikolaikerensky

a year ago

Response from developer

Hello, please reach out to our customer support team so we can assist! This is not how our app usually performs at all and we are very keen to make sure you are able to download the book you have bought!

Seamless transaction

Straight forward transaction - excellent response to queries.

memor et fidelis

a year ago

Response from developer

Thank you for your feedback. I will be sure to pass your words on to our customer services team.

Awful

Book is there but will not download. Tried on my laptop and same issue. Unethical to sell books when your interface for reading does not work

Ruviolets

a year ago

Response from developer

Hi, sorry your book is not showing on the app. It might be that we have not your order from the publisher's website. Please talk to our customer services team at help@glassboxx.com - we will then be able to fix this for you.

Unusable app

I am blown away how I’m 2023 fake reviews are everywhere. How is this app so wonderful and easy to use for so many fake accounts when in reality it’s not working at all.

How does the app developer so proud of having such a wreck in the App Store and not do anything to make it work.
The iOS version is not working. It crashed after I’ve installed it, twice now, before I was even able to see the book.
Once I managed to click the book, it’s been stuck in loading mode and eventually after about 30 seconds, the book was loaded and every page flip or scroll is just a nightmare. The page becomes blank and 10-15 seconds later I can see it load.
It’s an iPhone 12, not a Nokia 3310 that I am loading it on and it’s not working.

A total rubbish app.

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Joe3d

a year ago

Response from developer

Hello Joe - I can assure you that we do not use fake reviews. If you have issues with the app then please reach out to us via our customer service team and we will do everything possible to resolve any issues.

Waste of time and space. Non-functional.

When an app requires a verigication code within two minutes and the don't send it until the next morning (when it, of course, doesn't work) it is beyond non-functional, it is a waste of space on your device. Deleting forever.

Cheap Player

a year ago

Response from developer

I am sorry that the verification code took so long to come through to you. If you reach out to us at help@glassboxx.com we can reset the code for you.