Won’t send a verify code
Tried both The desktop app and the MacOS app, and the iOS app. The last few times I used iOS app. Only the iOS app shows a countdown timer of 2 minutes, which expired, without an email…
The whole thing seems… odd. Not a standard format (pdf), doesn’t load in normal readers…. Idk. I don’t like it. The book was inexpensive and did not advertise what format, just “eBook” so kind of a bait and switch for a weird broken experience, when my expectation was a more standard format….
Response from developer
Hello! If you could contact us at help@glassboxx.com we'd be happy to assist you!
Awful, avoid it
Response from developer
I'm sorry you've experienced difficulties while trying to listen to your audiobooks; please try using the Princeton University Press app as this is designed especially to work with Princeton eBooks and audiobooks. If you require further assistance please contact our Customer Support Team at help@glassboxx.com.
Waste of time
Response from developer
Hello, if you haven't already please do contact our customer support team at help@glassboxx.com, we'll do our best to assist you!
Worst APP ever.?
Response from developer
Hello, if you could contact us at help@glassboxx.com we'll be able to swiftly resolve you not receiving verification codes!
Verification debacle
Response from developer
Hello, I'm terribly sorry you weren't receiving your verification codes. If you could email us at help@glassboxx.com, we'll be able to resolve this for you swiftly!
Annoying
Response from developer
We are always looking at ways to make the user interface more appealing. This will be something we will discuss in our next meeting with the developers - much appreciate your feedback. If you have any other thoughts on how the app user interface we would always love to hear them. Please contact us at help@glassboxx.com.
App error
When I first purchased the book, had the app downloaded and verified, the books still wasn’t showing up. I was able to get it to show up through contacting CS. I am now having trouble accessing the book again (and this isn’t the first time, but I can’t remember if it ever resolved the last time). I have yet to contact CS again, and while they will hopefully be able to fix the problem I don’t want to be constant emailing or calling CS.
Response from developer
Hello Andrea, thank you so much for flagging this issue to us. My apologies for the frustration caused and, as you say, we would love to help resolve this for you - once and for all! If you could reach out to the CS team once more please so we can work through this with you.
Not responsive
Response from developer
Hello Mr Knight, I believe this was resolved and you have received the code. Usually the verification code not arriving is due to an over enthusiastic spam filter but if you are still having an issue then please let our customer support team know and they will be happy to help.
Not Working
Response from developer
Hello, I am sorry you have an issue with downloading your books. If you can send us an email at glassboxxhelp@firstygroup.com we will be happy to help.
Purchased books not even displaying to read
No books displayed or available for download to read. Waited for considerable time and still nothing. Sent email and no reply. Reviewed FAQ’s no help.
When a credit card is charged the material should be available. App says wait ten minutes. Nothing on app to read hours after credit card charged. Still not books as of this writing.
Response from developer
Hello Kath, thank you for your feedback. I believe our customer services team resolved this problem for you immediately on Monday morning. Unfortunately there was an issue with the order sent to the system and once we resolved this all was immediately fixed. If there is anything else you need please let us know - we are always happy to help.
