My MTN Ghana User Reviews

My MTN Ghana

SCANCOM LIMITED

Utilities

Productivity

Reviews Summary

Positive highlights

🎨

This app hasSleek and intuitive user interface

🔍

This app hasAbility to view account details and transaction history

🚀

This app hasFaster than using USSD codes

🌐

This app hasWorks well for users in Ghana

Negative highlights

⚠️

This app hasFrequent technical issues and bugs

🔒

This app hasRequires MTN data connection to access certain features

🔍

This app hasLack of important features like cash-out option in mobile money

🔍

This app hasLimited functionality compared to USSD codes

🐢

This app hasSlow loading and unresponsive at times

🌍

This app hasLimited availability outside of Ghana

💰

This app hasIssues with failed transactions and lost money

🔍

This app hasRemoval of useful features like checking router data usage

Top reviews

Most RecentHighest RatedLowest Rated

Technical issues

This app is always having technical issues and makes buying of bundle difficult can you guys please fix it so we are able to use it smoothly

mcbone11

a month ago

Response from developer

We're sorry to hear about your experience. How about we try something to brighten up your day? Could you please go to the "More" section on the Homepage? Scroll down to log out and then log in again. If you're still facing challenges with checking your balance, please send us an email at mymtn.gh@mtn.com for further support. *Farida

Momo issues and dark themes

Everything else is fine but the momo keeps asking to disconnect from Wi-Fi after I do that it asked to confirm connectivity to the Sim card but still doesn’t work.

Also not to be picky but a dark theme option won’t be bad

itoshoura

2 months ago

Response from developer

Thank you for the feedback. We are sorry to hear about your challenge. Please reach out to us at mymtn.gh@mtn.com for assistance. Also, we're constantly working on adding new and exciting features! We will review your suggestion and consider it for future improvements. 💛️ *Naa

No longer able to view airtime and bundle balance

The app's current condition is quite poor. I can no longer check my airtime and bundle balance; it incorrectly shows I have 0.00 airtime. Additionally, tapping on the detailed balance section causes the app to freeze, requiring a restart to use it again. This is unacceptable and needs urgent attention.

Show less

Tuff 🦅KinG 👑

2 months ago

Response from developer

We do apologize for the experience with the App. We are committed to improving the app to enhance customer satisfaction. Kindly go to More on the app and select Logout, then Login and try accessing the app again. Please reach us via mymtn.gh@mtn.com if the issue persists. *Edwina

Hey there!

This app is cool and easy to use but this few days it’s working at all , anytime i opened the app then it keep saying connecting error or please connect to internet which I don’t understand, please work this issue out for us , thank you

AlhassaA1

2 months ago

Response from developer

We apologize for the inconvenience you've encountered with the App. We are constantly working on improving the MyMTN App to enhance our customer experience. Please uninstall and reinstall the App or update it again. Please reach us via mymtn.gh@mtn.com if the issue persists. *Edwina

Nurse

I am no more able to use the app. I’ve called several times to complain without any success. Formerly it was working perfectly. For the past 6 weeks, it has not been working

Ama Beee

6 months ago

Response from developer

MyMTN App is designed to provide you with a seamless account management experience. We're sorry to hear about the challenges you've encountered. Feel free to reach out to us via WhatsApp at 0554300000 or send us an email at mymtn.gh@mtn.com. We're here to help address any issues you may be facing. *Farida

My balances are not showing!

I’ve been using this app for a while now & it’s been cool. Most of the features I need usually work & it’s faster than using shortcodes & USSD. I am on the latest Update but for the Past week I CANNOT SEE MY BALANCES on the homescreen & there isn’t any option to do so within the app. If this is not fixed I’d have to uninstall the MTN App cos that’s the only way I can track how I limit your VERY expensive Bundles consumption(apart from mashUp & Midnight bundles). Please fix this bug!

Show less

Badoo Swindler

8 months ago

Response from developer

We're sorry to hear that you're having trouble checking your balance on the App. We are committed to improving the app to make sure you are happy with it. Could you kindly go to the "More" section on the app, select "Logout," then log back in and try accessing the app again? If the problem persists, please reach out to us at mymtn.gh@mtn.com. *Farida

Technical issues

This app is always having technical issues and makes buying of bundle difficult can you guys please fix it so we are able to use it smoothly

mcbone11

8 months ago

Response from developer

Is about your loan please.

Good afternoon, please I just paid off my loan the date is not even due. But I just paid all to grant a new loan for something urgent and it keep telling me I'm not qualified to take a loan but I should check back regularly which I don't understand. Please explain to me I need money to pay for something urgent please do something. Thank you

Show less

sheesosa

9 months ago

Response from developer

Y'ello Sheesosa! We're delighted to see you reaching out to us again. We're sorry to hear about the trouble you're facing with accessing the loan service. Could you kindly provide us with your phone number? You can send it to us via customercare.gh@mtn.com or reach out to us on WhatsApp at 0554300000 for assistance. *Farida

Dela

This was downloaded and use the Ghana but as I got to UK it doesn't function anymore. The OTP isn't coming to my msg. Is the app service limited to Ghana alone not other locations?

Osborn Dela

9 months ago

Buggy but shows promise

The app was fine a few weeks ago but now I find it unusable. The Momo bit is broken, wants me to get off WiFi first, which I do, then it tells me “ Please ensure connectivity with your MTN data sim in your mobile device.” Called customer care, no solution. I tried to get a mash up bundle and that didn’t work either. It fails at the last point where they have to send a prompt for my pin. Finally managed to do it with the USSD. And with that the flash message appeared with the transaction details empty. Entering my pin resulted in transaction failed. Had to go and get it done in the approvals section. I’m still giving 4 stars because there have been periods I enjoyed using it over the last year.

Show less

Kofi afro