My MTN Ghana User Reviews

My MTN Ghana

SCANCOM LIMITED

Utilities

Productivity

Reviews Summary

Positive highlights

🎨

This app hasSleek and intuitive user interface

🔍

This app hasAbility to view account details and transaction history

🚀

This app hasFaster than using USSD codes

🌐

This app hasWorks well for users in Ghana

Negative highlights

⚠️

This app hasFrequent technical issues and bugs

🔒

This app hasRequires MTN data connection to access certain features

🔍

This app hasLack of important features like cash-out option in mobile money

🔍

This app hasLimited functionality compared to USSD codes

🐢

This app hasSlow loading and unresponsive at times

🌍

This app hasLimited availability outside of Ghana

💰

This app hasIssues with failed transactions and lost money

🔍

This app hasRemoval of useful features like checking router data usage

Top reviews

Most RecentHighest RatedLowest Rated

No good

I rarely give reviews on apps since it either works for me or doesn’t
But this Your new or updated app is simply not up to the task, it keeps telling me “error, sorry, there appears to be a hitch” and then takes me back to the homepage to start the whole error process again.
I have searched in vain for the merchant ID portal and can’t find it
I am unable to use the momo….naaah no good. Let us go back to the 170…😩😩😩

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Dieu-Donnee

a year ago

Wi-Fi balance?

When connected to the router Wi-Fi. I’m unable to check the Wi-Fi balance with the app.
This was an important feature because the SIM card is in the router and can’t easily be removed.
I saw someone else pointed this out.
Please re-add the feature as there is no way to check data on a router SIM card anymore.

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Scholarlyuser

a year ago

10/10

I have always wanted the seamlessly perfect looking user interface and you guys delivered

WSkengman

a year ago

Works better now, but still not good enough

The app now works fast and fluid for most of the things I want to do, like buying bundle and momo stuffs. But a lot of the other things like caller tunez, IDD, mtn pulse(the worst of them all), just feels slow, buggy and terrible ui. Why add mtn pulse if most of the information there are outdated. When I click on caller tunez, it’s like I am in a different app.
Also, why are you showing an ad for “2 tickets for the price of 1” in the shop section if I can’t click on it to see what it is about.

The app is now way better than before, but a lot of things still feels like a cheap import from the old app.

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@Clifford1234

a year ago

Poor service

Services are really awful. Wish there was a credible alternative

Kay187

a year ago

0 stars mtn they should fix this issue

I lost 30ghc due to the new stupid bug fix of whatever trying to get data from Momo on there they sent me the message that the money had been deducted but there was no data I have waited for 2 days thinking maybe it’s a the network but still nothing my money is gone for nothing or what ghana is hard ohh I don’t like the fact that we do transactions on our own account and lost money for no reason even if it’s little to you it’s something to me

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monic berries

a year ago

Why do I need data before I can access the app

I don’t see why I have to get data before I can get to use the same app that I wanna purchase data or bundles with. It’s not laudable at all. MTN you can do better please makes it very irritating especially if you wanna buy data but keeps on tell you to check your internet service first. Please it shouldn’t be so

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ohemaa2220

a year ago

Response from developer

We apologise for the trouble this has created. Rest assured that we are constantly improving the app. As a temporary solution, we advise exploring MyMTN Lite at https://mymtnlite.com.gh/. Thank you for your patience. *Kofi

Great potential

This app use to work seamlessly for me.
But lately it has been so so bad.
Slow to load and always reads a connecting error.
Its very frustrating as it was very easy to use an great interface but now its useless.

BodaciousVoice

2 years ago

Response from developer

We're sorry to hear about your negative experience with the MYMTN app that's definitely not what we want for our customers.We apologize for the inconvenience caused by the app's current slowness. Rest assured that we have prioritized this issue and are actively working on resolving it. We strive to continuously improve the app's accessibility and user-friendliness. We appreciate your patience and thank you for your support. *Kofi.

Not so good

It looks like this app is only meant to be used in Ghana and probably Africa. When you travel outside of Africa it doesn’t work. Why should an app be created to only use one network. MTN should realise that there are others who use their SIM cards outside Ghana and knowing very well that their network has poor internet service outside the country they should allow the app to be accessed on other isp’s. SHAME

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Qxgjjfdwshj

2 years ago

Response from developer

Thank you for the feedback. We apologize for this. Kindly try using the MyMTN lite which can be found in the link below. https://mymtnlite.com.gh/ . Thank you *Sasha

App too slow and mostly unresponsive

Dear MTN / Developer,
This app is mostly unresponsive and unable to open on the iPhone. When it does open (rarely), it is extremely slow, bugged, give error messages for transactions it literally previously performed seamlessly. The app urgently need a major upgrade/refresh. Thank you.

stevgun2000