Great App! Very simple
Contrary to other reviews, I found it to be super easy to use. Questions and tasks easily laid out rather than a massive long form to fill in or tons of paperwork.
Uploading documents is super quick.
Nothing negative about the app in my opinion
Uploading documents is super quick.
Nothing negative about the app in my opinion
Could be better
The concept of the app is promising, yet its execution appears lacking in strategic planning and user-focused intent. It gives the impression that it was developed primarily to benefit the firm rather than providing a helpful experience for clients. Many of the questions within the questionnaires seem unrelated, almost as if they were directly transferred from a paper form into the digital system. The app's navigation can be frustrating, and the absence of notifications for updates or important tasks is disappointing. Reading extensive documents on a mobile phone is inconvenient, and inputting numerous answers feels time-consuming. It would have been beneficial to offer a desktop version, and still allowing users to monitor progress on their phones. Additionally, the chat system's responsiveness from the team is notably sluggish.
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The app is fine, the solicitors not.
The app itself is great, however the solicitor does not respond or acknowledge the messages sent through it, and if your mortgage application takes over a week to get the mortgage offer, you start getting harassed and threatened to close the account by your solicitor!
Poor
The app is a good idea, but in reality doesn’t work for reviewing documents, dealing with queries etc as it limits most people to a mobile phone. Very clumsy, awkward and not really fit for purpose.
Perfectly professional
I used Gorvins to help with my remortgage with Metro Bank.
For most of the process I was looked after by Daniel who was incredibly helpful and answered any questions I may have had and kept me up to date.
Highly recommended and thank you.
For most of the process I was looked after by Daniel who was incredibly helpful and answered any questions I may have had and kept me up to date.
Highly recommended and thank you.
Pathetic app
There are so many places where this app requires improvement. Completely stuck with this. I am planning to change my solicitors if I have to continue using this app
Needs work
There are areas which an answer doesn’t apply but you have no choice but to give one to move on. For example, “If you’re currently in rented accommodation, please supply the end date of your tenancy” what if you’re not in rented accommodation and living with parents?
